Jan 16, 2015, 2:58 pm
Last edit by: stimpy
FHR properties in Las Vegas are discussed HERE.
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
Per the T's and C's of FHR, you must pay with an American Express card when checking out of the hotel. However many front desk agents don't notice or care so it is possible, but not a guarantee, that you can pay with a non-Amex card.
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
- Noon check-In, when available
- Room Upgrade upon arrival, when available*
- Daily breakfast for two people
- Guaranteed 4pm late checkout. Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people**
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
Per the T's and C's of FHR, you must pay with an American Express card when checking out of the hotel. However many front desk agents don't notice or care so it is possible, but not a guarantee, that you can pay with a non-Amex card.
FHR Upgrades and Amenities [except Las Vegas] 2013 - 2016
Jun 4, 2013, 11:07 pm
#121
Join Date: Jun 2013
Posts: 12
Not acceptable for them to do this! I would strongly recommend reporting your experience to FHR here: http://www.rateyourfhrstay.com
We actually checked in quite late in the evening and checked out the next day and if the upgraded room was just going to be sitting there empty... well, I was a little surprised they couldn't do it.
Jun 5, 2013, 11:53 am
#122
Join Date: Mar 2010
Posts: 2,592
Not acceptable for them to do this! I would strongly recommend reporting your experience to FHR here: http://www.rateyourfhrstay.com
Jun 10, 2013, 11:09 am
#123
Join Date: Mar 2013
Location: SEA
Posts: 3,955
I'm looking at FHR properties in Montreal - does anyone have recent experience or opinions of the Loews there? That's currently the best rate and seems close to everything.
Jun 11, 2013, 6:56 pm
#124
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
American Express FINE HOTELS & RESORTS
Platinum
The London West Hollywood, West Hollywood California
Did not automatically give a room upgrade and after I inquired about it, they mentioned they don't upgrade my room. They (rep and front desk manager) did however offer the available upgraded room to me for a couple hundred dollars. I declined. Seems a little against the FHR policy of "upgrade if available."? (This was an off-night, evening check-in). So, no FHR benefit here either. Wish I would have known before booking this stay. That being said, rooms feature nice decor and are generally good.
.
Platinum
The London West Hollywood, West Hollywood California
Did not automatically give a room upgrade and after I inquired about it, they mentioned they don't upgrade my room. They (rep and front desk manager) did however offer the available upgraded room to me for a couple hundred dollars. I declined. Seems a little against the FHR policy of "upgrade if available."? (This was an off-night, evening check-in). So, no FHR benefit here either. Wish I would have known before booking this stay. That being said, rooms feature nice decor and are generally good..
FDW
Jun 12, 2013, 8:08 am
#125
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,737
It is a above average mtl property.... but across the street from a new giant construction site that might break ground soon (just all fenced in now) and another one is directly behind the hotel that i know is a work in progress. You may want to call them to discuss
Jun 13, 2013, 5:31 am
#126
Join Date: Jan 2010
Programs: Virtuoso, Marriott Stars/Luminous, Hilton Impresario, IHG Luxury & Lifestyle, Hyatt Prive etc
Posts: 2,004
One night stay, so really wanted to use, and received the 12am checkin and 4pm check out.
Breakfast for 2 was free, and we spent just under $100 on room service with no problems.
$100 f+b voucher was also deducted from the bill.
Unfortunately no upgrade, was told hotel at capacity, although am always suspicious ^
Amazing hotel by the way
Breakfast for 2 was free, and we spent just under $100 on room service with no problems.
$100 f+b voucher was also deducted from the bill.
Unfortunately no upgrade, was told hotel at capacity, although am always suspicious ^
Amazing hotel by the way
Arrived at the hotel and escorted to our suite. No upgrade given despite better suites being available. Having said that, we were happy with the room we received, so didn't bother quibbling.
A great hotel with good service. However, I was a little underwhelmed by the lack of warmth in the service (compared to Kyoto Hyatt for example). New York Bar was great. Husband enjoyed the Grill, I found it less to my liking, but $100 a nice benefit from AMEX FHR.
Jun 13, 2013, 2:36 pm
#127
Join Date: Feb 2010
Location: YVR
Posts: 1,465
Having heard so much praise of the FHR program, I have just tried to make my first reservation for one night at Fairmont Whistler for Canada Day and here's what I learned after speaking to Amex platinum travel:
Lowest FHR rate is $409
Lowest non-FHR rate is $349
Lowest expedia rate is $229
So Amex platinum is completely useless in this particular case.
Lowest FHR rate is $409
Lowest non-FHR rate is $349
Lowest expedia rate is $229
So Amex platinum is completely useless in this particular case.
Jun 13, 2013, 3:35 pm
#128
Join Date: May 2006
Location: YYZ
Posts: 731
Having heard so much praise of the FHR program, I have just tried to make my first reservation for one night at Fairmont Whistler for Canada Day and here's what I learned after speaking to Amex platinum travel:
Lowest FHR rate is $409
Lowest non-FHR rate is $349
Lowest expedia rate is $229
So Amex platinum is completely useless in this particular case.
Lowest FHR rate is $409
Lowest non-FHR rate is $349
Lowest expedia rate is $229
So Amex platinum is completely useless in this particular case.
Keep in mind that Fairmont does award stay credit for Expedia bookings, so don't let that hold you back from booking that rate.
Jun 13, 2013, 3:51 pm
#129
Join Date: Feb 2010
Location: YVR
Posts: 1,465
Not sure whether your non-FHR rate is from Amex or Fairmont, but the FHR is usually competitive with the BAR available directly from the hotel. It does not, and IMO is not designed to, compete with prepaid rates or those offered by third-parties.
Keep in mind that Fairmont does award stay credit for Expedia bookings, so don't let that hold you back from booking that rate.
Keep in mind that Fairmont does award stay credit for Expedia bookings, so don't let that hold you back from booking that rate.
Jun 13, 2013, 4:15 pm
#130
Join Date: May 2006
Location: YYZ
Posts: 731
I am disappointed with Amex not being able to book the $229 expedia rate at all, so I can't use my $200 travel credit. Booking.com has $184 rate! Amex $349 lowest rate (non-FHR) is the same as on Fairmont website. FHR rate at $409 is useless, too. Sure, I'll book $184 booking.com rate.
Jun 14, 2013, 1:18 am
#131
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Yes. But good on him for checking. Sometimes the FHR rates are worse than others, sometimes better and sometimes equal. It is wise to check around and of course take into consideration the benefits you get with FHR, which at some hotels are substantial.
Jun 14, 2013, 6:30 am
#132
Join Date: Feb 2013
Programs: UAL GS. AA 2MM
Posts: 34
W New York Time Square
I booked the W NY Time Square using FHR for a last minute trip as it offered a very good rate and a $100 food and beverage credit. You get what you pay for - the room was really junky - scratched up furniture, stained carpet, and lousy bathroom. Breakfast was a joke as you could only order room service from a door hanging with very limited selection that they gave you at checkin. Frankly, I do not want to eat breakfast in a small hotel room so did not like the fact that I could not go to the restaurant in order to utilize the breakfast amenity. The upgrade was to a room on a higher floor. The restaurant Blue Fin was the only good thing about the hotel and the FHR package.
Jun 14, 2013, 8:32 am
#133
formerly gohima
Join Date: Jun 2011
Posts: 519
ST. Regis San Fransisco
- Upgraded one category as a SPG Gold on a FHR from deluxe to grand deluxe (higher floor perhaps?)
- $80 credit for breakfast - room service or in restaurant. two people came out to about ~$100 AI
- $100 Spa credit at Remede - covers a 30 minute massage or facial pre gratuity
- Checked in early and check out later as well
- Upgraded one category as a SPG Gold on a FHR from deluxe to grand deluxe (higher floor perhaps?)
- $80 credit for breakfast - room service or in restaurant. two people came out to about ~$100 AI
- $100 Spa credit at Remede - covers a 30 minute massage or facial pre gratuity
- Checked in early and check out later as well
Jun 14, 2013, 9:08 am
#134
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
I booked a room there last summer through FHR. Got the usual amenities: an upgrade, late checkout and breakfast for two. The extra amenity was a $100 food & beverage credit, which was easily applied at check-out.
Jun 14, 2013, 9:10 am
#135
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Hotel d'Angleterre in Geneva
-received an upgraded room category
-$100USD food & beverage credit which turned out to be 90CHF
-received a complimentary welcome drink; not sure if this was as a result of FHR or not, but considering the extreme prices at the bar, it was much appreciated
-no problem with free breakfast for one
-didn't use the late check-out, but it was offered
-received an upgraded room category
-$100USD food & beverage credit which turned out to be 90CHF
-received a complimentary welcome drink; not sure if this was as a result of FHR or not, but considering the extreme prices at the bar, it was much appreciated
-no problem with free breakfast for one
-didn't use the late check-out, but it was offered