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Business Extra ("ExtrAA") Program (master thread)

Old Nov 21, 2012, 10:53 am
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Last edit by: Prospero
American Airlines Business Extra Program (master thread)

Historical Notes
  • October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First F

    Upgrade to Business* C
    Upgrade to First A

    * = First class cabin on 2-class flights
    = First class cabin on 3-class flights

  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
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Business Extra ("ExtrAA") Program (master thread)

Old Jan 25, 2018, 2:52 pm
  #391  
 
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,443
I just found a couple flights didn't post that my wife (business owner) and son (employee) took that were paid for using Citi TYP points. They earned miles, but no Business Extra points. I tried submitting a credit request but it tells me "Ticket Number entered is not valid for Business Extra Credit" when I hit 'submit'. This was an AA flight (SFO-JFK) and was even upgraded using a BXP1. Do I have to call or are these types of tickets bought with 'points as cash' really not eligible for credit?
Also, my daughter and I were on the same flight, but ours were not paid with Citi TYP and they earned BE points just fine.
mangoMan is offline  
Old Jan 25, 2018, 5:03 pm
  #392  
 
Join Date: May 2015
Programs: All the programs!
Posts: 1,004
Originally Posted by akcae
It doesn't. It theoretically should be associated with the ticket by providing your associated AAdvantage # but often isn't.
There's nothing theoretical about it. If the business extra number is not entered at booking or by AA, it won't post.
oopl is offline  
Old Jan 25, 2018, 5:46 pm
  #393  
 
Join Date: May 2017
Location: San Francisco
Programs: AA EXP
Posts: 364
Originally Posted by mangoMan
I just found a couple flights didn't post that my wife (business owner) and son (employee) took that were paid for using Citi TYP points. They earned miles, but no Business Extra points. I tried submitting a credit request but it tells me "Ticket Number entered is not valid for Business Extra Credit" when I hit 'submit'. This was an AA flight (SFO-JFK) and was even upgraded using a BXP1. Do I have to call or are these types of tickets bought with 'points as cash' really not eligible for credit?
Also, my daughter and I were on the same flight, but ours were not paid with Citi TYP and they earned BE points just fine.
I had a few of these booked through Concur. I assume you copy/pasted the 001XXXXXXXXXX number into the Ticket Number field? If so - the field limits the input length to the exact no. of integers in a ticket number (10) so your last three digits got cut off and that's why it wasn't a valid ticket number. Try pasting in the ticket number without the "001" prefix.
potus18 is offline  
Old Jan 25, 2018, 8:13 pm
  #394  
 
Join Date: Dec 2014
Posts: 37
Originally Posted by potus18
I had a few of these booked through Concur. I assume you copy/pasted the 001XXXXXXXXXX number into the Ticket Number field? If so - the field limits the input length to the exact no. of integers in a ticket number (10) so your last three digits got cut off and that's why it wasn't a valid ticket number. Try pasting in the ticket number without the "001" prefix.
in the past ive had mixed success getting these to post since they are special fares. officially i believe the rules are you dont get credit for tickets not purchased through AA. recently they all have been posting though when using the automated request tab, may get flagged and denied if you email the requests as in the past
Coldagglutanin is offline  
Old Jan 26, 2018, 4:30 am
  #395  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Originally Posted by potus18
I had a few of these booked through Concur. I assume you copy/pasted the 001XXXXXXXXXX number into the Ticket Number field? If so - the field limits the input length to the exact no. of integers in a ticket number (10) so your last three digits got cut off and that's why it wasn't a valid ticket number. Try pasting in the ticket number without the "001" prefix.
I had a similar issue with both DL and AA tickets I purchased through American Express. The AA international business class ticket didn't post and I kept getting an invalid message when I try to paste it into my request. Then I had a DL ticket I needed to refund and it was invalid as well. Then I realized that cutting and pasting was picking up an extra digit for both. Once I remove the digit, I submitted my request to business extra for credit for the AA flight and to Delta for the refund. Not sure why the AA flight didn't post originally but getting the credit was a matter of watching how I cut and pasted the ticket number.
C17PSGR is offline  
Old Jan 26, 2018, 9:23 am
  #396  
 
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,443
Originally Posted by potus18
I had a few of these booked through Concur. I assume you copy/pasted the 001XXXXXXXXXX number into the Ticket Number field? If so - the field limits the input length to the exact no. of integers in a ticket number (10) so your last three digits got cut off and that's why it wasn't a valid ticket number. Try pasting in the ticket number without the "001" prefix.
I thought I had done all that correctly, but I went back and tried again and it worked....turns out I hadn't copied the ticket number correctly (I cut off the last 3 digits myself when copying from the AA website)
mangoMan is offline  
Old Jan 26, 2018, 12:01 pm
  #397  
 
Join Date: May 2008
Programs: AA PLT 2MM
Posts: 2,026
Is it possible to switch a 'Miles + Copay' upgrade to a BXP1 ?

Only thinking of the scenario right now where desired flight is C0, and already ticketed in S.

Obviously can't even waitlist the BXP1 since I'm not booked in G (or higher), but, can waitlist as 'Miles + Copay'.

If it clears at some point prior to departure, could I up-fare to G and switch to BXP1 ?

I only ask because 75% of the time when my waitlisted BXP1 clears the agent assumes it's a miles and co-pay upgrade and proceeds to ask for my CC number, and in fact isn't even sure what a BXP1 is until about ~10 minutes later when I and a supervisor have explained it and that I don't need to pay a co-pay when using it.
thehawk75 is offline  
Old Jan 26, 2018, 12:36 pm
  #398  
 
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Booking

Im new to this, dont own a business but I was invited in. Most flights are booked though Amex travel. Can I call and somehow add my business extra info to these flights? Or are they not eligible?

thanks so much
JBauer is offline  
Old Jan 26, 2018, 1:04 pm
  #399  
FlyerTalk Evangelist
 
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Originally Posted by mangoMan
I just found a couple flights didn't post that my wife (business owner) and son (employee) took that were paid for using Citi TYP points. They earned miles, but no Business Extra points. I tried submitting a credit request but it tells me "Ticket Number entered is not valid for Business Extra Credit" when I hit 'submit'. This was an AA flight (SFO-JFK) and was even upgraded using a BXP1. Do I have to call or are these types of tickets bought with 'points as cash' really not eligible for credit?
Also, my daughter and I were on the same flight, but ours were not paid with Citi TYP and they earned BE points just fine.
Are you entering the airline code part of the ticket number?
If so, don't
mvoight is offline  
Old Jan 26, 2018, 2:15 pm
  #400  
 
Join Date: May 2015
Programs: All the programs!
Posts: 1,004
Originally Posted by JBauer
Im new to this, dont own a business but I was invited in. Most flights are booked though Amex travel. Can I call and somehow add my business extra info to these flights? Or are they not eligible?

thanks so much
Login to the BE website and contact AA with the PNRs of the flights you want to add your BE# to.
oopl is offline  
Old Jan 26, 2018, 2:29 pm
  #401  
FlyerTalk Evangelist
 
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Originally Posted by oopl
There's nothing theoretical about it. If the business extra number is not entered at booking or by AA, it won't post.
If booking on aa.com, it can be in your profile.
mvoight is offline  
Old Jan 26, 2018, 6:14 pm
  #402  
 
Join Date: Aug 2010
Programs: AA,CX, BA, Priority Club, SPG, Hilton
Posts: 1,397
Originally Posted by oopl
There's nothing theoretical about it. If the business extra number is not entered at booking or by AA, it won't post.
Except, I never had issue for flights that I input my Business extra from BA.com.
Fly2Where is offline  
Old Jan 26, 2018, 8:25 pm
  #403  
 
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,479
Originally Posted by oopl
There's nothing theoretical about it. If the business extra number is not entered at booking or by AA, it won't post.
I have booked about a half dozen AA flights using TY points over the past couple of years, simply email the record locator and my BE account number to [email protected], explaining that the itinerary booked through our travel agency - works EVERY TIME.
akcae likes this.
diver858 is offline  
Old Jan 27, 2018, 4:11 am
  #404  
 
Join Date: Sep 2011
Location: SNA
Programs: AA EXP, Hilton Diamond, Hyatt Globalist, IHG Plat, Marriott Gold, National EE
Posts: 1,199
Would I be able to use a BXP1 to upgrade a segment and then credit that segment to BA?
ralphs is offline  
Old Jan 28, 2018, 10:26 am
  #405  
 
Join Date: Aug 2016
Location: LAX
Programs: BA Gold, Hilton Diamond
Posts: 111
I am not sure if someone has already reported this, but FYI….


I called meeting services a couple of weeks ago to request an upgrade certificate for a flight the same week. She asked me for my FedEx/UPS account number to expedited delivery. I told her that I didn’t have an account with either company. She put me on hold for about 5 minutes and then told me that it was done, and that no certificate was needed. She entered the information into my reservation. I was able to use Flagship check-in without a problem.
sbgmiles is offline  

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