yyznomad

Correct, it will direct him to the India Call Centre

ETStar

if it works for me, then don't you think that maybe the issue lies with the configurations of browsers belonging to those who are unable to login? and yes, ac.com _still_ works for me, both browsers.

Poco

While you do book individual segments, they show up (in my flight wallet at least) grouped together into trips. I then need to select which trip I want which then pulls up the segments that make up that trip. I make my original bookings through my corporate travel agent, so that may affect how the flights get organized in the wallet. I've never had trouble upgrading the first segment, it's the return (or second) segment that causes problems. I haven't tried a trip that has more than two segments yet.

Stranger

Interesting. The city pass I used (granted, it finished last summer and things might have changed, and I had no TA involved) just let me pick individual segments. Did not arrange them into "trips."

Tax Dude

Nope, it seems to be account-related. The way I convinced the Indian tech support folks it wasn't related to my browser was to insist that they attempt to log on themselves with my account info. That turned a potential two-hour support call into only 20 minutes or so.

YOWser

I not only have login issues now which cannot be resolved by the "back door" approach, but if/when I do actually login after a large random number of attempts, my flight wallet seems to have short-changed me of one credit on my Ottawa City Pass!

When will this embarrassment of a website ever improve?

Since no one from AC.com support has sought fit to answer my Emails, I guess it's time for the concierges to kick in and help sort this mess out.

AC's IT really sucks big time!

yyznomad

I bought the a 10-credit Lat Pass when it first came out and AC ended up shortchanging me one flight as well and I haven't had the time or energy to fight for it after my first attempt.

YOWser

Ditto, but I need that last flight later this month so I'll let you know how my adventure with AC goes.

I'm going to try the concierge desk tomorrow first! ^

diseman

Not necessarily. But the fact that you can login from the index page is very interesting. I have not changed my configuration. But I have installed the MS security updates within the last couple of weeks.

On another laptop, I have WinXP SP2 that has not been updated in over 6 months. But I cannnot login -- I had been able to previously. I can get in via the 'work around' -- selecting a flt and login. I have deleted cookies, all cached temp files and rebooted. I have tried on another computer with IE 7. But still no luck using Sign In on the index page.

By contrast I can login on the AE site, although I'm hesitant to mention it.

Stranger

A fresh Windows install might work?

blue2002

AIR CANADA, LISTEN UP:

This embarassment and invonvenience have been on-going for waaaay too long now. At the end of this all (or maybe in increments throughout, if the situation is to continue), some good-will gifting to those affected may be appropriate. Personally, I feel like having "earned" at least one SSWU by now.

Stranger

Account-related would be real weird. That would not be a browser issue, and it should be easy to fix at their end. (And I would credit them to be smart enough at least to look at the problem. But not enough to fix it. )

I stll suspect there are other issues involved, which got to be browser-related. Involving perhaps things such as security.

Tax Dude

Well, I'm assuming that it's not browser-related since I can log on with both my sons' accounts but not mine. Up until last week my wife's worked too - Hey! Maybe it's related to miles flown!

I can't log on from any of the dozen+ different machine/browsers/access providers I've tried over the past few weeks either: PC, Mac, Blackberry, data valet in MLL, MLL computers, AC tech support, etc. I even tried a machine I had here that hadn't been plugged in for a year, so it's working on very old versions of IE and its assorted updates. Same error message every time.

I can't believe it's taking them this long to fix. I gave them my AP number and password, they could reproduce the problem on their machines, what more do they need?

I sent off my first-ever email to a company president today. We'll see what comes of that.

Stranger

That is indeed odd.

In the meantime, it continues working fine for me. Just bought myslef a ticket this morning.

BTW, if indeed many people are affected, the result should show up in their stats, booking on the web vs. on the phone or through TAs. Or is this actually a sickness that's mostly endemic on Flyertalk?

YOWser

This was definitely account related, since I changed nothing on my browser and all the various logins work as expected again after 2+ weeks of problems. My flight-pass accounting issue was also magically fixed.

While I am gratified to have regained the privilege to be able to give AC my money electronically again, my confidence in this issue being permanently fixed is pretty low given the opaque manner in which AC handled this major IT snafu and resulting preferred customer inconvenience!

I fully agree with Blue2002 that some form of compensation to those affected is in order. :-: