Keep getting the following message for all bookings:

FATAL ERROR: Unable to receive Ajax response (status=500)

i was trying to book a flight from a remote area in brasil for my GF to go to NY as she got last min tickets to bjork,my mobile wasnt working and was unable to book the tix due to some nonstop error,i tried everyday at least 3 or 4 times with no luck right up until it was too late and she missed the show.
what are my miles if i cant use them..
i had this same issue trying to book my miami conference and when i called i had to call 4 times(tech support was closed at midnight,...)till i got a agent who would waive the fee,even if it is 30c im not paying for their shoddyness.
drop this 30$ fee for status members.

Hi

Been trying to log into the Aeroplan website and it keeps saying incorrect number and/or password, except that it isn't! I have tried from several diff PC's with the same result.

Anyone else having similar probs.

YXEG

Working fine for me

I am trying to book a ticket for a friend's wedding in LAX area beginning of June. I looked and there are some low fares around 200-205$ each way on the UA code share. I would prefer AC but not at 535-718$ OW.

During one of the software updates during the last week or two, I can no longer see the red eyes UA code shares. The last code share of the day showing on aircanada.ca for LAX-YOW is a 14:00 arriving at 23:59. If I check expedia.ca, I can find the red eyes leaving around 11:15pm or 11:47pm arriving the next day without problem for the same price as the 14:00 flight. I think someone screwed up during the last software update that aircanada.ca now only shows the code shares that arrives during the same day.

I called SE reservation and they see the flight but but would need to charge me the call center fee and suggested that I can tech support to get it waved. I thought to myself, here we go again with the Indian call center but would rather spent the 30 minutes rather than get dinged the 20$ fee since i should not have to pay for a failing of aircanada.com.

The IP phone lines the Indian call center use are tinny and not very good so the agent had to ask me to repeat most things at least twice. Imagine my surprise when I explained the situation and request a transfer to AC reservation but the indian call center rep refused to transfer me to AC reservations since if they cannot see the flight, it does not exist !!!

I explained that aircanada.ca is screwed up and the red eye used to show up but not anymore but that I can see it on expedia.ca and the AC reservation agent can see it. The tech support rep refused to believe me and said that it cannot be since the flights are not on his schedule / system. They are the web services and since it is not available to them as an obvious error, he cannot transfer me. I had to insist to speak to a supervisor when the rep started talking back to me and trying to cutting me off.

I spoke to the supervisor and mentioned the error, that I am SE and I would like to be transferred back to AC reservation. The supervisor refused to transfer me too since the flight cannot possibly exist when it does not show up on their system!!! I was starting to loose it since I have been given the run around for more than 45 minutes now. I can easily book the ticket on expedia.ca as AC numbers operated by United but if my plans have to change, I would have difficulties. I had to reiterate that I am SE member and I am getting upset that aircanada.com is screwed up so that I cannot book the flight I want (which I could on expedia) and the Indian call center is refusing to transfer me. He finally agreed to call AC reservation to check and after 5-10 minutes agreed to put me in conference with AC reservation.

Thus for a simple 15 minute booking with someone compentent for something aircanada.com failed to list now (which was available 2 weeks ago) I am on the phone with the Indian call center for close to 1 hour and another 20 minutes+ with AC reservation since we had trouble hearing each other until India dropped off.

AC exec if you are listening, please fix aircanada.com and/or give SE a better tech support line or free us from jumping through the Indian call center hoops. I am going to start a new project within a month or so and I will either be making a trip to the west coast either weekly or every 2 weeks for up to 9 months. In the off weeks, I might do some weekend trips to Western Canada or US. I probably prefer AC but not if I have to go through this rigamore every time.

From my observation, aircanada.ca / aircanada.com have been very problematic recently....

I think "tech support" is a huge misnomer. As most of us have long realized, a phone call to web support prompts a standard set of questions from a script and rarely leads to any true intervention as regards the operation of the website. This is most likely because the support people have nothing to do with the web development people. The best one can hope for is a transfer back to the res line with a waiver of the fee.

Here they claim ... :

Only ClassicFlight and Star Alliance Flight rewards results can be displayed because the following airport � Montego Bay � does not support electronic tickets, which are mandatory for ClassicPlus Flight rewards.

But here, they include

Montego Bay, Jamaica (MBJ)

in the list of e-ticket destinations.

Typical disconnect... no ClassicPlus awards because the right hand doesn't know what the left hand is doing. And it would even be in their best interest to get their act together, because some people would perhaps LIKE to spend 348000 points to fly to MBJ.

That is what I had done on several occassions. But this is the first time where a supervisor is refusing to transfer me. I had a couple of times where the original rep refused but they did not know enough so I asked to talk to a supervisor to troubleshoot the technical issues and when they verified the issue, they transferred me.

From what they have said, they have been given stricter guidelines which lead them to say NO which is a step backward. Seriously, if I have to go through this rigamore everytime, I will start booking on other websites and/or other airlines.

To add to this post (which could probably be part of the sticky at the top), this is the message I get when I clicked on "Special Offers" (http://www.aircanada.com/en/offers/) at 247am Eastern time.

You are unauthorized to access the requested page.
Please check the address (URL) you entered in your browser and try again.
Our home page or site map may also help you find further information.

Both the AC and AP websites are a complete joke.

Trying to check whether a flight posted yields this gem:

Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /your_aeroplan/all_transactions.do.

Reason: Error reading from remote server

Just wondering if anybody is experiencing timeouts/lag on Aeroplan.com?

Trying to book a last minute reward ticket for this weekend, tried from two different computers on different ISPs... first time it timed out, second time got an "AJAX Error".

Now the flight I wanted is not showing up!

After 3 tries, it crawled and finally took.

Yikes, this is a bad outage now:

HTTP Status 404 - /

type Status report

message /

description The requested resource (/) is not available.
Apache Tomcat/5.0

Same issues as above today. Cannot book a simple YYZ/YUL Reward Ticket. Yikes! Has anyone heard ANYTHING from Aeroplan regarding the dismal state of their website.

Agree with previous poster - AE and AC should not charge status flyers for using the call centre until they can provide websites that work!

I am trying to go from DEN-LAS but the engine is only showing UA flights and no US flights, can anyone help?