aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Sep 1, 2007 | 7:34 pm
#211
Join Date: Nov 2005
Location: YYT/YYZ
Programs: AC*SE, AC*MM, SPG Gold, FPC Plat, HHonors Diamond, PC Plat Elite, R&C Club 5C, Hyatt GP
Posts: 2,201
"The server at book.aircanada.com is taking too long to respond..."
...for most of the evening.
...for most of the evening.
Sep 1, 2007 | 7:45 pm
#212
Join Date: May 1999
Location: Ottawa
Posts: 8,573
They're probably busy reporting the stupid behaviour I reported earlier. 
=aw
=aw
Sep 7, 2007 | 7:04 am
#213
Join Date: Jun 2005
Location: Toronto, Canada
Posts: 1,053
It seems aeroplan.com took off early for the weekend.
Originally Posted by aeroplan.com
Sorry
Our web site is down for routine maintenance and will be unavailable
for a few hours. Please accept our apologies for any inconvenience this
may cause you. Be sure to come back later and try again.
Thank you for your patience.
Our web site is down for routine maintenance and will be unavailable
for a few hours. Please accept our apologies for any inconvenience this
may cause you. Be sure to come back later and try again.
Thank you for your patience.
Sep 7, 2007 | 9:39 am
#214
Join Date: Oct 2005
Location: YTZ/YYZ
Programs: AE, AA
Posts: 245
I'm OK getting to aeroplan, but can't sign in on aircanada.com. Tried 3 browsers on two computers (yes I'm a geek), deleted cookies, etc. All I get is a message saying there was an error, try again later!
Sep 11, 2007 | 4:53 pm
#215
Join Date: Dec 2002
Location: YYZ/YOW
Programs: AC SE 2MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,985
Newest stupidity.
Tried out LHR-LAS, got some pricing (Oct 5). Changes to LHR-YYZ, does not work (selecting by fare).
Shows "lowest fare of the day 1281". All fare types show "-".
Shop by time? Flights are available.
Nice to see they have time to change colours but not make the stupid thing work.
Tried out LHR-LAS, got some pricing (Oct 5). Changes to LHR-YYZ, does not work (selecting by fare).
Shows "lowest fare of the day 1281". All fare types show "-".
Shop by time? Flights are available.
Nice to see they have time to change colours but not make the stupid thing work.
Sep 12, 2007 | 12:05 am
#216
Join Date: Sep 2007
Programs: Aeroplan, Qantas, United, AirNZ
Posts: 2
Aeroplan MGMT Contacts - email them, let them know!
Ladies & gents,
The squeaky wheel gets the grease. I fully intend to let Aeroplan MGMT know how I feel about their guidance.
To have changed up the Web-Booking system from v. good a few years past (access to all Start Alliance flights - http://www.staralliance.com), to completely non-responsive, faultering and clearly reducing the ability for persons to "spend legal aeroplan tender" is reprehensible. ...to spend 30mins on the phone, and still NOT get an agent, to pay $30 fee!
Please ALL feel free to let mgmt know how you feel; maybe one of these mis-managers can help claim your rewards, book a flight, fix the web-engine...:
http://corp.aeroplan.com/management....generalmanager
>>email format: [email protected]<<
Sandra Diem
General Manager, Travel Loyalty Services & New Ventures
Shauna Emerson-O'Neill
General Manager, AMEX Relationship and Business Design and Solutions
Caroline Goulian
General Manager, Financial Planning
Caroline Hagan
General Manager, Customer Service
David Houston
General Manager, CIBC & Financial Services
David Klein
General Manager, Relationship Marketing
Stuart MacGregor
General Manager, Financial Reporting
Richard Peake
General Manager, Membership
Jeff Vanderheiden
General Manager, Retail Partnerships
Gregory Van der Wee
General Manager, Comptroller
The squeaky wheel gets the grease. I fully intend to let Aeroplan MGMT know how I feel about their guidance.
To have changed up the Web-Booking system from v. good a few years past (access to all Start Alliance flights - http://www.staralliance.com), to completely non-responsive, faultering and clearly reducing the ability for persons to "spend legal aeroplan tender" is reprehensible. ...to spend 30mins on the phone, and still NOT get an agent, to pay $30 fee!
Please ALL feel free to let mgmt know how you feel; maybe one of these mis-managers can help claim your rewards, book a flight, fix the web-engine...:
http://corp.aeroplan.com/management....generalmanager
>>email format: [email protected]<<
Sandra Diem
General Manager, Travel Loyalty Services & New Ventures
Shauna Emerson-O'Neill
General Manager, AMEX Relationship and Business Design and Solutions
Caroline Goulian
General Manager, Financial Planning
Caroline Hagan
General Manager, Customer Service
David Houston
General Manager, CIBC & Financial Services
David Klein
General Manager, Relationship Marketing
Stuart MacGregor
General Manager, Financial Reporting
Richard Peake
General Manager, Membership
Jeff Vanderheiden
General Manager, Retail Partnerships
Gregory Van der Wee
General Manager, Comptroller
Sep 12, 2007 | 10:52 am
#217
Join Date: Feb 2005
Location: London, Ontario
Posts: 5,212
Trying to price a cruise through Air Canada Vacations. When the site finally loads to the cruise page, it says "Select a Cruise" with a list below. Only problem is, with 2 different browsers, there isn't any way to select the cruise. There isn't a link, a button or anything to click on.
Sep 13, 2007 | 5:46 am
#218
Join Date: Mar 2007
Location: DCA
Programs: AC, AS; NEXUS+GE
Posts: 107
OLCI down?
Have been attempting to use OLCI since yesterday at 15:00 EDT for series of flights, first of which departs today at same time. Leg 1 is YOW-YYZ AC457.
OLCI accepts my info and finds me in system. On second screen, I select myself to checkin and attempt to continue. Third screen is an error msg stating OLCI not available now.
I've never experienced this before. Is it the system or just my reservation?
OLCI accepts my info and finds me in system. On second screen, I select myself to checkin and attempt to continue. Third screen is an error msg stating OLCI not available now.
I've never experienced this before. Is it the system or just my reservation?
Sep 13, 2007 | 5:55 pm
#219
Join Date: Sep 2007
Programs: Aeroplan, Qantas, United, AirNZ
Posts: 2
Use United to check StarAlliance flights
So, the best solution to check AeroPlan flights is:
NOT to call AeroPlan and wait 40 minutes, & NOT actually get to speak to anyone;
NOT to use ther terrible AeroPlan web interface. Shows availability one minute, and 10 seconds later the flight is gone, then 10 seconds later it's available again!! Or "we don't fly to that city", yet it just offered me a flight there?? INTENTIONAL Glitch heaven.
DO Call UNITED Airlines or any StarAlliance Airline; and they can check on ALL StarAlliance flight availability for you.
Unfortunately, you'll still have to try and book with AeroPlan... but it will save your Hours upon Hours of hassle and failure dealing with AeroPlan.
NOT to call AeroPlan and wait 40 minutes, & NOT actually get to speak to anyone;
NOT to use ther terrible AeroPlan web interface. Shows availability one minute, and 10 seconds later the flight is gone, then 10 seconds later it's available again!! Or "we don't fly to that city", yet it just offered me a flight there?? INTENTIONAL Glitch heaven.
DO Call UNITED Airlines or any StarAlliance Airline; and they can check on ALL StarAlliance flight availability for you.
Unfortunately, you'll still have to try and book with AeroPlan... but it will save your Hours upon Hours of hassle and failure dealing with AeroPlan.
Sep 15, 2007 | 10:04 am
#220
Join Date: May 2004
Programs: aeroplan
Posts: 375
Aeroplan Web Site is a Joke
I've been trying to book a November flight over errorplan, and keep getting the following message:
The following field is blank/missing: Leaving on.
The following field is blank/missing: Returning.
The fields are NOT blank or missing. No matter what I do, click the calendar or enter manually, I get that stupid message, and am unable to proceed.
What's the good of a Web site when you can't use it? (Silly question...you're forced to use the call centre and pay a fee of course).
The following field is blank/missing: Leaving on.
The following field is blank/missing: Returning.
The fields are NOT blank or missing. No matter what I do, click the calendar or enter manually, I get that stupid message, and am unable to proceed.
What's the good of a Web site when you can't use it? (Silly question...you're forced to use the call centre and pay a fee of course).
Sep 15, 2007 | 10:06 am
#221
Join Date: Feb 2007
Location: YHZ. Previously YYC
Posts: 1,952
I've had this problem as well.
For DEPARTURe I put in YYC and ARRIVAL I put in YYT. It kept giving me the same error... So instead of using the ICAO codes, I just typed the city in manually. Try that, does it work now?
For DEPARTURe I put in YYC and ARRIVAL I put in YYT. It kept giving me the same error... So instead of using the ICAO codes, I just typed the city in manually. Try that, does it work now?
Sep 15, 2007 | 10:08 am
#222
Join Date: May 2004
Programs: aeroplan
Posts: 375
Thanks for the suggestion, but nope, doesn't work.
Sep 15, 2007 | 10:24 am
#223
Join Date: Feb 2006
Location: YUL
Posts: 2,116
Type the three letter code, and wait for it to make a suggestion... click on the suggested name, and let it fill the field with that name. It should work then.
This doesn't excuse the error messages that have nothing to do with the actual error.
This doesn't excuse the error messages that have nothing to do with the actual error.
Sep 15, 2007 | 10:41 am
#224
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,878
From the master "AC IT site sucks" thread, which is where this thread is likely headed as well:
http://www.flyertalk.com/forum/showp...0&postcount=99
FWIW I've encountered the same hiccup and tried spelling the destination rather than airport code and it eventually worked. Patience has always been a viirtue when dealing with AC IT.
http://www.flyertalk.com/forum/showp...0&postcount=99
FWIW I've encountered the same hiccup and tried spelling the destination rather than airport code and it eventually worked. Patience has always been a viirtue when dealing with AC IT.
Sep 15, 2007 | 3:42 pm
#225
Join Date: May 2004
Programs: aeroplan
Posts: 375
From the master "AC IT site sucks" thread, which is where this thread is likely headed as well:
http://www.flyertalk.com/forum/showp...0&postcount=99
FWIW I've encountered the same hiccup and tried spelling the destination rather than airport code and it eventually worked. Patience has always been a viirtue when dealing with AC IT.
http://www.flyertalk.com/forum/showp...0&postcount=99
FWIW I've encountered the same hiccup and tried spelling the destination rather than airport code and it eventually worked. Patience has always been a viirtue when dealing with AC IT.