Just like Ken to pad his post count with such fiction.
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13F

I got a similar error message that, it appears, arose because I typed in the letter codes for the two airports rather than typing in the name and the clicking in the choice given to me by the web page.

I tried the same thing yesterday, doing exactly as you described, and getting the same two incomprehensible errors.

Give 'em time. This whole Inter-Web thingy has only been around for about 15 years, and they're still trying to figure it out. Powered, heavier-than-air flight has only been around for a century, and they're still hit-and-miss at making money in the airline business.

It's all the more amazing when compared to other FF program websites. I just went to my AA account, and did an on-line missing mileage credit request, for a Qantas flight.

During my last two aeroplan bookings, while doing the seemingly endless classic reward search dance, I encountered both of the errors mentioned . What worked for me was to be extremely patient, only fill in one field at a time and don't even attempt to move on to the next field until aeroplan fills in the field for you.

If the web site was fast and easy to use it might allow more people to book online without the aid of the call centre.

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I can just picture an AE executive meeting in action...

Customer relations exec: We're receiving numerous complaints that our website is buggy and useless.

IT exec: Exactly

Customer relations: What?!?

IT exec: We looking into spending money fixing the website and making it useful but all our analysis showed only downside to this course of action. You see, it would cost money to hire decent IT staff, cutting into our profits, cutting into our executive bonuses. Further if, the web site was useful, people would redeem travel rewards, which cost us money, which cuts into our profits, which cuts our executive bonuses. Of course, there are those that insist on booking travel rewards, as a means of discouraging this behavior, we charge them $30 to use our call centre; that on top of all other fees and charges we levy on travel greatly reduces the number of repeat users.

Customer relations: Wow, you're onto something there. Perhaps we should replace our call centre with a voice activated automated booking system -- fewer people required. We could even sell this as a benefit to our members as we could cut the call centre fee in half. And then, if the member insists on talking to an agent, we could increase the call centre charge.

IT exec: Exactly, and the best part is, you don't really need to spend all that much on an voice activated automated booking system as it only has to give the illusion of being useful. Remember, travel rewards are our single biggest cost.

It sounds so real- isn't unauthorized surveillance of a company illegal in Canada ?
Maybe they can rent that super useful "voice system" from United. It is great to phone up and just keep repeating "agent,agent,agent"- and think of the other benefits that can be added- sir, as a super elite, we will do our utmost to route your call to an agent that fluently speaks one of the two official languages of Canada, and is somewhat aware of geography and flight options... I think we should all become airline consultants

Oh - and did you know Air Canada does not fly between (YVR) Vancouver and (YUL) Montreal?

Is this a new aeroplan enhancement???

Sounds like a debacle to me, we should phone the press and also immediately switch to another airline.

Had the same problem on a Flight pass booking for travel within 24 hours of bookingand a personal AE booking for next year.

It seems the problem,for me anyway,lies with my personal information.Under meals selected,I had noted a low fat... meal.Within 24 hours on Jazz flights they cannot accomodate my special meal request.This on flights where there are no meals served,ever
I did my AE booking over the phone.No matter how many different ways I booked to BGI from YSB via YYZ,I could not find the route I wanted.There were 90+ options.Afternoon departures ex YSB had me going YSb/YYZ/YUL ,stop arrive mid-night,lv early to BGI.
The AE agent did get the routes and dates I wanted for a fee ,of course.
My last booking yesterday on a pass.Called the AE desk to u/g via certs and agent had problems with the changes.It took her a while and she noted that my personal meal selections were a cause.Darn low fat meals.She suggested I make a change in my profile to reflect a regular meal.
I will make changes to see if that works.

I did try taking that out a few weeks ago on a different pass booking when I got same message you did Ken.Booking worked fine after that.(Jazz flights in Ontario.

This stuff just eats me up.

I encountered another glitch on their website: I was able to book two Classic rewards for exactly the dates and times I wanted for a weekend trip to San Diego. Go figure.

That's definitely a major system error!

There is a further problem on the website with bookings that Ive noticed of late as well. Many airports that the * partners do fly to have been removed. as an example ; the website can no longer be used to book flights out of or into BUF, which is a real pain for those of us who live closer to BUF than YYZ. It isnt even a matter of cost(which in and of itself is bad enuf) but rather, if im booking an itinerary that has multiple segments, I prefer to spend a bit of time trying to put together what I want then calling AP. MLE is no longer showing either even though both SQ and Austrian both fly there. What I find strange is that both locations were there just a couple of months ago when I was booking AP awards for Dubai and Male, and also for Aruba out of BUF. These are just the 2 that Ive noticed . One wonders what other locations have also been removed, and more importantly , why?

I get this quite often and just put it off to another Safari compatibiiity issue.

Yes, a debacle without a doubt.