Ladies & gents,

The squeaky wheel gets the grease. I fully intend to let Aeroplan MGMT know how I feel about their guidance.

To have changed up the Web-Booking system from v. good a few years past (access to all Start Alliance flights - http://www.staralliance.com), to completely non-responsive, faultering and clearly reducing the ability for persons to "spend legal aeroplan tender" is reprehensible. ...to spend 30mins on the phone, and still NOT get an agent, to pay $30 fee!

Please ALL feel free to let mgmt know how you feel; maybe one of these mis-managers can help claim your rewards, book a flight, fix the web-engine...:

http://corp.aeroplan.com/management....generalmanager

>>email format: [email protected]<<
Sandra Diem
General Manager, Travel Loyalty Services & New Ventures

Shauna Emerson-O'Neill
General Manager, AMEX Relationship and Business Design and Solutions

Caroline Goulian
General Manager, Financial Planning

Caroline Hagan
General Manager, Customer Service

David Houston
General Manager, CIBC & Financial Services

David Klein
General Manager, Relationship Marketing

Stuart MacGregor
General Manager, Financial Reporting

Richard Peake
General Manager, Membership

Jeff Vanderheiden
General Manager, Retail Partnerships

Gregory Van der Wee
General Manager, Comptroller