aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Oct 9, 2015 | 12:15 pm
#1561
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver DEN-APA
Programs: AF Platinum, EK Gold Royal Air Maroc OW Emerald Hyatt Globalist
Posts: 22,493
Don't forget that the more difficult they make it to redeem miles/points, they less they have to pay airlines for seats.
It's actually a pretty brilliant strategy.
It's actually a pretty brilliant strategy.
Oct 9, 2015 | 12:20 pm
#1562
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,619
Dear Aeroplan,
You are pathetic.
Warmest Regards,
yyznomad
You are pathetic.
Warmest Regards,
yyznomad
Oct 9, 2015 | 12:22 pm
#1563
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
It is.
Aeroplan should change the message you hear while on hold
"We hold your miles as hostage. Today's ransom fees are:....."
Of course I'm being sarcastic, but I guarantee I am not the only one who thinks the same thing.
Earn 'em and Burn 'em
Oct 9, 2015 | 12:45 pm
#1564
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Marriott Titanium; Aeroplan E25; IHG Gold; Best Western Diamond
Posts: 2,490
They are on target to make the outages 24/7.
Brilliant. That's why the aeropeso management get big bonuses.
Oct 9, 2015 | 3:12 pm
#1565
Join Date: Dec 2014
Location: Canada
Posts: 822
Twitter account
They have a twitter account.
Does that make them twits?
Does that make them twits?
Oct 9, 2015 | 3:20 pm
#1566
Suspended
Join Date: Dec 2010
Posts: 4,153
Aimia Business Code
Did Mr Duchesne actually read this drivel from the Aimia Code of Ethics document he makes all his staff understand?
...
Marketing and Selling
At Aimia, we are expected to compete vigorously and effectively, but never unfairly. This means we must deal fairly and in good faith with our clients, competitors, stakeholders, and each other. To this end, we make only complete, factual, and truthful statements about our Company and the services we offer. All advertising and marketing claims are proven and include all information and disclosures necessary to make them accurate and complete.
...
Marketing and Selling
At Aimia, we are expected to compete vigorously and effectively, but never unfairly. This means we must deal fairly and in good faith with our clients, competitors, stakeholders, and each other. To this end, we make only complete, factual, and truthful statements about our Company and the services we offer. All advertising and marketing claims are proven and include all information and disclosures necessary to make them accurate and complete.
Oct 9, 2015 | 5:01 pm
#1567
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,797
Yes. Asked when unable to complete the booking due to tech issues. They refused.
QUOTE=jubberly;25540578]I've had the RBC travel redemption call centre waive the telephone booking fee by telling them that the RBC travel online site is down. I find it incredible if AE would not do the same.Its easy for a telephone agent to confirm the site being down....
Has anyone actually asked for the fee to be waived when their site was down?[/QUOTE]
QUOTE=jubberly;25540578]I've had the RBC travel redemption call centre waive the telephone booking fee by telling them that the RBC travel online site is down. I find it incredible if AE would not do the same.Its easy for a telephone agent to confirm the site being down....
Has anyone actually asked for the fee to be waived when their site was down?[/QUOTE]
Oct 9, 2015 | 8:38 pm
#1568
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,771
Oct 10, 2015 | 7:55 pm
#1569
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Apparently Hilton thinks this is a useful idea.
Oct 10, 2015 | 8:09 pm
#1570
Join Date: Sep 2015
Location: Seattle
Programs: SE100K (Star Gold)
Posts: 125
You're all getting this wrong. You should be thankful of the uptime of AE. I have worked with the Aimia IT team. I'm surprised it works so well.
Oct 10, 2015 | 8:20 pm
#1571
Suspended
Join Date: Mar 2013
Location: YVR
Programs: AC SE*2MM. SPG Plat life
Posts: 4,644
Unless you are SE, AE is a waste of time. Better collect hotel point instead of AE points. SPG offer 2 to 4x the value.
Oct 10, 2015 | 10:43 pm
#1572
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Apparently Singapore Airlines thinks this is a useful idea
Oct 11, 2015 | 3:37 am
#1573
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 18,113
Oct 11, 2015 | 3:48 am
#1574
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 7,003
Oct 14, 2015 | 12:00 am
#1575
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 18,113
Your requested itinerary cannot be booked at this time, please try again. If the problem persists, please call the aeroplan.com website support centre at 1-866-689-8080 FREE
Yes, YVR-YYZ is an impossible itinerary, I see.
Yes, YVR-YYZ is an impossible itinerary, I see.