aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Oct 8, 2015 | 12:40 pm
#1546
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Marriott Titanium; Aeroplan E25; IHG Gold; Best Western Diamond
Posts: 2,490
aeropeso site has been up sporadically. I was able to do flight searches, but also kept getting this.
==
Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
==
Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Oct 8, 2015 | 12:59 pm
#1547
Join Date: Nov 1999
Location: HKG/MEX/YVR/YYF
Programs: AS MVP 75K/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,045
Upgrade login down again. 
Awesome online product reliability from a 5 Star Skytrax rated airline.
An error occurred and we were not able to validate your Aeroplan number. The system may be down at the moment. Please try again later or call Air Canada Reservations for assistance.
Awesome online product reliability from a 5 Star Skytrax rated airline.
An error occurred and we were not able to validate your Aeroplan number. The system may be down at the moment. Please try again later or call Air Canada Reservations for assistance.
Oct 8, 2015 | 1:04 pm
#1548
Suspended
Join Date: Dec 2010
Posts: 4,153
Upgrade login down again.
Awesome online product reliability from a 5 Star Skytrax rated airline.
An error occurred and we were not able to validate your Aeroplan number. The system may be down at the moment. Please try again later or call Air Canada Reservations for assistance.
Awesome online product reliability from a 5 Star Skytrax rated airline.
An error occurred and we were not able to validate your Aeroplan number. The system may be down at the moment. Please try again later or call Air Canada Reservations for assistance.
Oct 8, 2015 | 1:14 pm
#1549
Join Date: Sep 2013
Programs: AC SEMM DL DM
Posts: 398
Aeroplan site's now saying it'll be down for "routine maintenance" until 23:00 GMT -- about four hours from now.
Diverting available bandwidth to watch streams of the Blue Jays' playoff game, perhaps?
Diverting available bandwidth to watch streams of the Blue Jays' playoff game, perhaps?
Oct 8, 2015 | 1:18 pm
#1550
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Oct 8, 2015 | 1:20 pm
#1551
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 18,113
I like how they keep calling "unannounced mid-day outages" "routine maintenance". IT'S NOT ROUTINE IF IT'S DURING NORMAL OPERATING HOURS.
Or is it routine because it happens all the time?
Or is it routine because it happens all the time?
Oct 8, 2015 | 1:36 pm
#1552
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Hmmmm....
routine
ro͞oˈtēn
noun
1.
a sequence of actions regularly followed; a fixed program.
adjective
1.
performed as part of a regular procedure rather than for a special reason.
Oct 8, 2015 | 1:47 pm
#1553
Join Date: Mar 2008
Location: Toronto, Canada
Programs: Aeroplan, Bonvoy, Alaska, Avios
Posts: 1,295
Oct 8, 2015 | 11:43 pm
#1554
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
AEROPLAN doesn't work at night.
AEROPLAN doesn't work during the day.
The AEROPLAN call centre closes at midnight EST.
When the AEROPLAN call centre is open but the site is down, you still have to pay a booking fee.
Does anyone else think this is a proper way to run a business?
.
AEROPLAN doesn't work during the day.
The AEROPLAN call centre closes at midnight EST.
When the AEROPLAN call centre is open but the site is down, you still have to pay a booking fee.
Does anyone else think this is a proper way to run a business?
.
Last edited by 24left; Oct 8, 2015 at 11:52 pm Reason: be specific
Oct 9, 2015 | 12:02 am
#1555
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,619
The number of times during the day and night that the AE site has been down in recent days/weeks is absolutely bush league. It should and can not be tolerated.
Oct 9, 2015 | 12:14 am
#1556
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,796
AEROPLAN doesn't work at night.
AEROPLAN doesn't work during the day.
The AEROPLAN call centre closes at midnight EST.
When the AEROPLAN call centre is open but the site is down, you still have to pay a booking fee.
Does anyone else think this is a proper way to run a business?
AEROPLAN doesn't work during the day.
The AEROPLAN call centre closes at midnight EST.
When the AEROPLAN call centre is open but the site is down, you still have to pay a booking fee.
Does anyone else think this is a proper way to run a business?
Oct 9, 2015 | 3:48 am
#1557
Suspended
Join Date: Dec 2010
Posts: 4,153
I am beginning to think this is significant enough to be reported to their shareholders as a material adverse event. From that perspective I hope it has consequences for the dummies in charge of this useless organization.
As it effects AC's millions of customers as well, same goes for AC shareholders. They send a PR every time bad weather hits. This is as bad as a snowstorm.
As it effects AC's millions of customers as well, same goes for AC shareholders. They send a PR every time bad weather hits. This is as bad as a snowstorm.
Oct 9, 2015 | 9:42 am
#1558
Join Date: Dec 2014
Location: Canada
Posts: 822
See, in my line of business, when your equipment is out of service you lose money hand over fist. In AE's universe, having the website down means more revenue from phone booking fees. Maybe some exec needed to inflate his next quarter's bonus and decided to take the website down for a while?
Has anyone actually asked for the fee to be waived when their site was down?
Oct 9, 2015 | 10:26 am
#1559
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I've had the RBC travel redemption call centre waive the telephone booking fee by telling them that the RBC travel online site is down. I find it incredible if AE would not do the same.Its easy for a telephone agent to confirm the site being down....
Has anyone actually asked for the fee to be waived when their site was down?
Has anyone actually asked for the fee to be waived when their site was down?
Hmmm....examples......in this thread as well as others.
Member can't book on site. Check.
Agents acknowledge site is down. Check.
Member asks for fee to be waived.....
....Often not the answer you were looking for.
Which leads many to conclude that they are not nice to do business with and leads others to conclude it's all about the cash grab from the fee.
You decide for yourself.
Still no way to run a business
.
Last edited by 24left; Oct 9, 2015 at 12:17 pm Reason: grammar
Oct 9, 2015 | 11:50 am
#1560
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Marriott Titanium; Aeroplan E25; IHG Gold; Best Western Diamond
Posts: 2,490
Many are upset because it looks like a cash grab. Very inefficient way to do business for that kind of cash grab. But aeropeso management so far, feel it's just fine. The management still get their big bonuses, so to them, nothing is wrong.