Originally Posted by
eigenvector
See, in my line of business, when your equipment is out of service you lose money hand over fist. In AE's universe, having the website down means more revenue from phone booking fees. Maybe some exec needed to inflate his next quarter's bonus and decided to take the website down for a while?
I've had the RBC travel redemption call centre waive the telephone booking fee by telling them that the RBC travel online site is down.
I find it incredible if AE would not do the same.Its easy for a telephone agent to confirm the site being down....
Has anyone actually asked for the fee to be waived when their site was down?