Originally Posted by
jubberly
I've had the RBC travel redemption call centre waive the telephone booking fee by telling them that the RBC travel online site is down. I find it incredible if AE would not do the same.Its easy for a telephone agent to confirm the site being down....
Has anyone actually asked for the fee to be waived when their site was down?
Hmmm....examples......in this thread as well as others.
Member can't book on site. Check.
Agents acknowledge site is down. Check.
Member asks for fee to be waived.....
....Often not the answer you were looking for.
Which leads many to conclude that they are not nice to do business with and leads others to conclude it's all about the cash grab from the fee.
You decide for yourself.
Still no way to run a business
.