aircanada.com/aeroplan.com - Experiences/Complaints/Issues
May 2, 2015 | 8:49 pm
#796
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,282
Yeap, every single search comes up with no results but avail. calendar populates with days that show availability. Selected other dates and same thing over and over.
May 3, 2015 | 8:05 am
#797
Join Date: Nov 2014
Location: YYG
Programs: Aeroplan 50K, Club Accor Gold
Posts: 441
I just noticed that if the calendar shows availability but the seach for flights shows nothing, it could be because there's only availability in Business class.
May 3, 2015 | 9:02 am
#798
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Marriott Titanium; Aeroplan E25; IHG Gold; Best Western Diamond
Posts: 2,490
AE IT is really messed up. I's been quite a few days.
May 3, 2015 | 11:43 am
#799
Join Date: Feb 2005
Programs: AC, BA, DL, AA, JL
Posts: 446
The Aeroplan availability calendar suggests many flight options are available for a route that's of interest to me, but I can't actually pull up a single flight in any class. Epic fail.
May 3, 2015 | 3:34 pm
#800
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SK Gold, Bonvoy Plat LTG, Hyatt Glob, HH Diamond
Posts: 47,219
Do a one-way search and it will work.
May 3, 2015 | 4:24 pm
#801
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SK Gold, Bonvoy Plat LTG, Hyatt Glob, HH Diamond
Posts: 47,219
May 3, 2015 | 11:45 pm
#802
Join Date: Dec 2010
Location: Singapore
Programs: BW Diamond, SPG Gold, HHonors Gold, Priority Club Plat Ambassador, Club Carlson Gold, M&C Gold
Posts: 313
I know the websites search engine is messed up.
But will calling in help? Will the agents be able to pull up the flights and see availability ( that we can see on UNITED / ANA etc. ) ? Or are their systems just as messed up?
But will calling in help? Will the agents be able to pull up the flights and see availability ( that we can see on UNITED / ANA etc. ) ? Or are their systems just as messed up?
May 4, 2015 | 8:21 am
#803
Join Date: Apr 2010
Posts: 90
is aeroplan ever going to fix the website??
May 4, 2015 | 9:18 am
#804
Join Date: Jan 2015
Location: YYZ
Programs: Aeroplan
Posts: 174
If you try to view the flights as one-way instead of a round trip you'll have better results show up (depending on the route i guess).
May 4, 2015 | 9:24 am
#805
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 821
May 4, 2015 | 11:46 am
#806
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Marriott Titanium; Aeroplan E25; IHG Gold; Best Western Diamond
Posts: 2,490
It's their new money making strategy. Don't fix the mess in their IT dept.
Get everyone so frustrated so nobody can book online. People trying to book, give up in disgust. They win. For those suckers that call in to book, they charge you, they win.
Get everyone so frustrated so nobody can book online. People trying to book, give up in disgust. They win. For those suckers that call in to book, they charge you, they win.
May 5, 2015 | 8:07 am
#807
Join Date: Apr 2014
Location: HKG, KUL
Programs: MH, CX Marco Polo Silver
Posts: 183
Now I am really pissed off by this mess. I have been trying to book an Intra-Asia flight for past five days now, it is all yellow but nothing available. I am planning my honeymoon right now and this nonsense really drives me nuts.
Does it come to a point that AE is doing false advertisement and entitled to a class-action lawsuit for them to unable to redeem the service they promised? Any lawyer on the forum?
Does it come to a point that AE is doing false advertisement and entitled to a class-action lawsuit for them to unable to redeem the service they promised? Any lawyer on the forum?
May 5, 2015 | 8:51 am
#808
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
A few of us were trying to setup a Do on BR to tpe last night. Round trip BR fares are not showing on Aeroplan. However, one ways still show up. That surprised me as I don't usually follow this thread. Another data point fwiw
May 5, 2015 | 8:56 am
#809
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,760
The availability calendar is completely and utterly useless, and I made a point of mentioning that in the survey AE asked me to fill out after my latest redemption yesterday. Not that they'll care about what I have to say...
May 5, 2015 | 11:28 am
#810
Join Date: Oct 2010
Location: YYZ
Programs: A3*G AC*nobody TK*nobody
Posts: 1,967
Question
Is international travel under 24hrs transit doesn't count as stopover?
Called AP, trying to book a YYZ-IST-xxx. On AP website it's 60k. Except it is very late arrival to xxx (@2300). So I decided to pay $30 to call AP and ask for later flight out of IST
AP agent said because I 'stopped' in IST overnight hence 75k is required. But I said it is less than 24hrs, and she won't budge.
All taxes are the same as I book on AP.com Except she wants 15k more because now IST is the furthest point. I said, if I book online, it is a 4+hrs layover, and what she get for me is a 22hrs layover, both cases are under 24hrs, and shouldn't make a different.
Am I wrong?
Is international travel under 24hrs transit doesn't count as stopover?
Called AP, trying to book a YYZ-IST-xxx. On AP website it's 60k. Except it is very late arrival to xxx (@2300). So I decided to pay $30 to call AP and ask for later flight out of IST
AP agent said because I 'stopped' in IST overnight hence 75k is required. But I said it is less than 24hrs, and she won't budge.
All taxes are the same as I book on AP.com Except she wants 15k more because now IST is the furthest point. I said, if I book online, it is a 4+hrs layover, and what she get for me is a 22hrs layover, both cases are under 24hrs, and shouldn't make a different.
Am I wrong?