aircanada.com/aeroplan.com - Experiences/Complaints/Issues
May 5, 2015 | 11:34 am
#811
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver DEN-APA
Programs: AF Platinum, EK Gold Royal Air Maroc OW Emerald Hyatt Globalist
Posts: 22,493
Question
Is international travel under 24hrs transit doesn't count as stopover?
Called AP, trying to book a YYZ-IST-xxx. On AP website it's 60k. Except it is very late arrival to xxx (@2300). So I decided to pay $30 to call AP and ask for later flight out of IST
AP agent said because I 'stopped' in IST overnight hence 75k is required. But I said it is less than 24hrs, and she won't budge.
All taxes are the same as I book on AP.com Except she wants 15k more because now IST is the furthest point. I said, if I book online, it is a 4+hrs layover, and what she get for me is a 22hrs layover, both cases are under 24hrs, and shouldn't make a different.
Am I wrong?
Is international travel under 24hrs transit doesn't count as stopover?
Called AP, trying to book a YYZ-IST-xxx. On AP website it's 60k. Except it is very late arrival to xxx (@2300). So I decided to pay $30 to call AP and ask for later flight out of IST
AP agent said because I 'stopped' in IST overnight hence 75k is required. But I said it is less than 24hrs, and she won't budge.
All taxes are the same as I book on AP.com Except she wants 15k more because now IST is the furthest point. I said, if I book online, it is a 4+hrs layover, and what she get for me is a 22hrs layover, both cases are under 24hrs, and shouldn't make a different.
Am I wrong?
May 5, 2015 | 11:45 am
#812
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 6,543
Question
All taxes are the same as I book on AP.com Except she wants 15k more because now IST is the furthest point. I said, if I book online, it is a 4+hrs layover, and what she get for me is a 22hrs layover, both cases are under 24hrs, and shouldn't make a different.
Am I wrong?
All taxes are the same as I book on AP.com Except she wants 15k more because now IST is the furthest point. I said, if I book online, it is a 4+hrs layover, and what she get for me is a 22hrs layover, both cases are under 24hrs, and shouldn't make a different.
Am I wrong?
HUCA until you get an agent who knows what s/he's doing.
May 5, 2015 | 11:46 am
#813
Join Date: Oct 2010
Location: YYZ
Programs: A3*G AC*nobody TK*nobody
Posts: 1,967
I know I was right. But she put comment on file... &^#@! I was friendly with her, but she seems to be pretty defensive when I said it should be 60k instead of 75k.
I am just looking at AP T&C
https://www4.aeroplan.com/terms_and_...tion=rewardair
5.1. If any allowable stopover point is in a different region than the flight reward destination, the higher reward mileage level will apply.
That's understandable, but there is nowhere to define what's a stopover.
Added http://www.aircanada.com/en/travelin...rule_1-2-5.pdf
Page 10.
(Last check IST is not Central America....
)
On the other I don't want confrontation with another agent if I call. But I know I am right but they are the one holding up my ticket.... hummm
I am just looking at AP T&C
https://www4.aeroplan.com/terms_and_...tion=rewardair
5.1. If any allowable stopover point is in a different region than the flight reward destination, the higher reward mileage level will apply.
That's understandable, but there is nowhere to define what's a stopover.
Added http://www.aircanada.com/en/travelin...rule_1-2-5.pdf
Page 10.
(Last check IST is not Central America....
)On the other I don't want confrontation with another agent if I call. But I know I am right but they are the one holding up my ticket.... hummm
May 5, 2015 | 11:48 am
#814
Join Date: Jun 2014
Location: Spatially speaking or metaphysically speaking?
Programs: Aeropain: Zirconia Status; Altitude: Marianas Trench Status; UA MP: 1 Kick to the curb status
Posts: 623
So looking forward to dealing with an agent in the next few weeks when I book my return ticket...
May 5, 2015 | 11:51 am
#815
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver DEN-APA
Programs: AF Platinum, EK Gold Royal Air Maroc OW Emerald Hyatt Globalist
Posts: 22,493
If you get the same runaround, just thank him/her, hang up and call again. But most likely, call #2 will work.
May 5, 2015 | 11:52 am
#816
Join Date: Jun 2014
Location: Spatially speaking or metaphysically speaking?
Programs: Aeropain: Zirconia Status; Altitude: Marianas Trench Status; UA MP: 1 Kick to the curb status
Posts: 623
I know I was right. But she put comment on file... &^#@! I was friendly with her, but she seems to be pretty defensive when I said it should be 60k instead of 75k.
On the other I don't want confrontation with another agent if I call. But I know I am right but they are the one holding up my ticket.... hummm
On the other I don't want confrontation with another agent if I call. But I know I am right but they are the one holding up my ticket.... hummm
May 5, 2015 | 12:22 pm
#817
Join Date: Oct 2010
Location: YYZ
Programs: A3*G AC*nobody TK*nobody
Posts: 1,967
Again, agent jumped the gun saying my IST is stopover, and I corrected her saying under 24hrs is not...
May 5, 2015 | 7:32 pm
#818
Suspended
Join Date: Sep 2014
Location: PVG, SFO
Programs: UA 1k, AA EXP, SPG Platinum, Hyatt Diamond
Posts: 222
Almost all intra-Asia award availability are gone in aeroplan.com
Anyone help? I redeemed two tickets two weeks ago without any problem. But today I checked many route and all no availability.
May 5, 2015 | 7:35 pm
#819
Join Date: Jun 2014
Location: Spatially speaking or metaphysically speaking?
Programs: Aeropain: Zirconia Status; Altitude: Marianas Trench Status; UA MP: 1 Kick to the curb status
Posts: 623
AE website issues. Lots of problems for about a week now.
Last edited by tcook052; May 5, 2015 at 7:41 pm Reason: housekeeping after thread merger
May 5, 2015 | 8:03 pm
#820
Join Date: Oct 2012
Location: Ottawa
Programs: Aeroplan 75k, IHG Platinum, FlyingBlue Platinum
Posts: 31
Aeroplan booking tool still not working?
Hi everyone,
I'm looking to book two reward tickets between two South American destinations. I know there is reward availability with AV and I was going to book these last week but Aeroplans' booking tool was unavailable.
I Tweeted Aeroplan and they got back to be with Web Supports phone #. The person I talked to there said it was a known issue with no ETA for resolution. The issue I'm having is when going to make a booking, the availability calendar shows that there are flights available but no flight options populate.
Any suggestions (apart from calling in and paying the $30 booking fee)?
I'm looking to book two reward tickets between two South American destinations. I know there is reward availability with AV and I was going to book these last week but Aeroplans' booking tool was unavailable.
I Tweeted Aeroplan and they got back to be with Web Supports phone #. The person I talked to there said it was a known issue with no ETA for resolution. The issue I'm having is when going to make a booking, the availability calendar shows that there are flights available but no flight options populate.
Any suggestions (apart from calling in and paying the $30 booking fee)?
May 5, 2015 | 8:18 pm
#821
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Hi everyone,
I'm looking to book two reward tickets between two South American destinations. I know there is reward availability with AV and I was going to book these last week but Aeroplans' booking tool was unavailable.
I Tweeted Aeroplan and they got back to be with Web Supports phone #. The person I talked to there said it was a known issue with no ETA for resolution. The issue I'm having is when going to make a booking, the availability calendar shows that there are flights available but no flight options populate.
Any suggestions (apart from calling in and paying the $30 booking fee)?
I'm looking to book two reward tickets between two South American destinations. I know there is reward availability with AV and I was going to book these last week but Aeroplans' booking tool was unavailable.
I Tweeted Aeroplan and they got back to be with Web Supports phone #. The person I talked to there said it was a known issue with no ETA for resolution. The issue I'm having is when going to make a booking, the availability calendar shows that there are flights available but no flight options populate.
Any suggestions (apart from calling in and paying the $30 booking fee)?
May 5, 2015 | 9:34 pm
#822
Suspended
Join Date: Sep 2014
Location: PVG, SFO
Programs: UA 1k, AA EXP, SPG Platinum, Hyatt Diamond
Posts: 222
May 6, 2015 | 6:18 am
#823
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Marriott Titanium; Aeroplan E25; IHG Gold; Best Western Diamond
Posts: 2,490
This is just awful. aeropeso having these problems for such a long time. Not even any acknowledgement on their website with message that they are trying to resolve the problem.
May 6, 2015 | 6:33 am
#824
Join Date: Mar 2007
Posts: 4,795
It's a conspiracy to get people to call and book for $30+tax
probably to meet revenue quota if they're behind
It's an "enhancement"
At least with BA Avios, they waive the fees when their website can't book some stuff (Alaska, TAM, etc.)
AP? almost never... even with known issues
probably to meet revenue quota if they're behind
It's an "enhancement"
At least with BA Avios, they waive the fees when their website can't book some stuff (Alaska, TAM, etc.)
AP? almost never... even with known issues
May 6, 2015 | 7:02 am
#825
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,760
During my most recent reward booking, I was unable to enter my Nexus number in the KTI field. I eventually gave up, left the fields blank and added the number to the APIS system.
I called AE to add my infant to the booking and mentioned the inability to add the KTI information:
"Oh sir, the Nexus field isn't attached to anything in our system."
"So why is it there? It's frustrating and a waste of time to deal with page errors if we're just supposed to leave it blank."
"I know, you should just leave it blank."
"But how are we supposed to know that?"
"It's ok, just leave it blank."
Fail.
I called AE to add my infant to the booking and mentioned the inability to add the KTI information:
"Oh sir, the Nexus field isn't attached to anything in our system."
"So why is it there? It's frustrating and a waste of time to deal with page errors if we're just supposed to leave it blank."
"I know, you should just leave it blank."
"But how are we supposed to know that?"
"It's ok, just leave it blank."
Fail.