Originally Posted by
Away from YYZ
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On the other I don't want confrontation with another agent if I call. But I know I am right but they are the one holding up my ticket.... hummm
Most agents are competent and pleasant to talk to. I wouldn't worry about calling back or what she wrote in the file. She doesn't know the rules.
If you get the same runaround, just thank him/her, hang up and call again. But most likely, call #2 will work.