Originally Posted by SFO777

No, you are right. She was wrong. HUCA and try another agent.

Originally Posted by yvrgary

Many of us have done this since the new rules came in - the agent you spoke to does not know the rules correctly. I had the same problem on my last two bookings.

HUCA until you get an agent who knows what s/he's doing.

Originally Posted by SFO777

Most agents are competent and pleasant to talk to. I wouldn't worry about calling back or what she wrote in the file. She doesn't know the rules.
If you get the same runaround, just thank him/her, hang up and call again. But most likely, call #2 will work.