aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Dec 23, 2014, 6:12 pm
#751
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Dec 23, 2014, 6:18 pm
#752
Join Date: Jun 2009
Location: YYZ, SFO
Programs: AS 100K, UA*S, IHG Plat, Marriott Titanium, Hilton Diamond | Formerly: AC Super Elite
Posts: 2,476
aircanada.com web check-in, today's enhancement:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
<env:Body>
<env:Fault>
<faultcode>env:Client</faultcode>
<faultstring>Internal Error</faultstring>
</env:Fault>
</env:Body>
</env:Envelope>
^^
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
<env:Body>
<env:Fault>
<faultcode>env:Client</faultcode>
<faultstring>Internal Error</faultstring>
</env:Fault>
</env:Body>
</env:Envelope>
^^
Dec 23, 2014, 6:27 pm
#753
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Now it has no time...
Dec 23, 2014, 6:42 pm
#754
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,397
Based on the fact that you when you try to access eUps, and you get an error complaining about Aeroplan, I would say that it is Aeroplan. Which is actually both laughably stupid and potentially a breach of Canadian privacy law (in the sense that I am not sure I have ever authorized AC to share my private information with AE).
If I had to guess, they lost DNS services internally. And their failover plan didn't work. And they didn't have a rollback. And their backup wasn't as reliable as they thought.
Nice work gents.
If I had to guess, they lost DNS services internally. And their failover plan didn't work. And they didn't have a rollback. And their backup wasn't as reliable as they thought.
Nice work gents.
Dec 23, 2014, 8:23 pm
#755
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,580
What are the chances - two independent companies, both down at the same time? I can't log in to any of the AC/AP sites. This includes Aeroplan, Altitude, eUpgrade, and Flight pass sites, along with the main AC site. Of course, the main AC site can be browsed without logging in.
I used my flight pass to book a ticket at 13:22 today, and by the time I got to the eUpgrade site at13:25, it was not processing log in credentials. A call to the SE Desk allowed the processing of eUpgrades. I mentioned the web site issue to them, but the agent had not heard of any issues and simply noted it.
I used my flight pass to book a ticket at 13:22 today, and by the time I got to the eUpgrade site at13:25, it was not processing log in credentials. A call to the SE Desk allowed the processing of eUpgrades. I mentioned the web site issue to them, but the agent had not heard of any issues and simply noted it.
Dec 23, 2014, 8:37 pm
#756
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
10:36 PM ET and it's
Désolé.......Merci de votre patience.
Désolé.......Merci de votre patience.
Dec 23, 2014, 10:02 pm
#757
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,600
12:02AM ET and we're finally back online, and it appears to be functioning normally.
Jan 2, 2015, 1:22 pm
#758
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Aeroplan site down?
This is showing up at the top of the AC page now (3:22 PM ET)
Jan 2, 2015, 1:29 pm
#759
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Jan 5, 2015, 3:16 pm
#760
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
eUpgrade account issues
I was trying to access my eUpgrade account to upgrade a friend, and I got this awesome message - full of AC IT goodness. 
Jan 20, 2015, 12:31 pm
#761
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Jan 20, 2015, 8:58 pm
#762
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
Based on the fact that you when you try to access eUps, and you get an error complaining about Aeroplan, I would say that it is Aeroplan. Which is actually both laughably stupid and potentially a breach of Canadian privacy law (in the sense that I am not sure I have ever authorized AC to share my private information with AE).
What browser were you using, Firefox by chance? Some browsers will hide this sort of error but it basically means that the webserver is returning nothingness, although in a rather cute fashion.
Last edited by tcook052; Jan 20, 2015 at 9:26 pm
Jan 23, 2015, 6:41 pm
#763
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,321
I've seen that for other airlines before, but I've never had that problem trying to pick a seat on an AC flight
Jan 23, 2015, 6:51 pm
#764
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Jan 23, 2015, 6:55 pm
#765
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,321
