aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Oct 7, 2015 | 2:09 pm
#1531
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,619
It's 16:00 EDT on a Wednesday and now I can't even log into my own account on aircanada.com.
I was actually logged in 30 minutes ago and now I can't even get on.
I was actually logged in 30 minutes ago and now I can't even get on.
Oct 7, 2015 | 2:14 pm
#1532
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Oh this is great
On ac.com, there are links to Bonus Miles offers for DEL and DXB
Except, when you click the red REGISTER link, you get this:
http://www.aircanada.com/en/offers/a...aen|151006|txt
and
http://www.aircanada.com/en/offers/a...aen|151006|txt
On ac.com, there are links to Bonus Miles offers for DEL and DXB
Except, when you click the red REGISTER link, you get this:
http://www.aircanada.com/en/offers/a...aen|151006|txt
and
http://www.aircanada.com/en/offers/a...aen|151006|txt
Oct 7, 2015 | 2:14 pm
#1533
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,619
I spoke too soon.
This is happening again to me for full fare Y bookings with wide open J9C9D9Z9P9R9Y9 flights.
So frustrating.
(and no, this was not because I could log in just now - it has been happening to me all morning and afternoon)
This is happening again to me for full fare Y bookings with wide open J9C9D9Z9P9R9Y9 flights.
So frustrating.
(and no, this was not because I could log in just now - it has been happening to me all morning and afternoon)
I can't seem to upgrade any booked flight of mine that is upgradeable.
This happens to every flight that I want to upgrade that clearly says "available or upgrade", allows me to select it, but then just hangs like this.
WHAT IS GOING ON?
It's been like this for almost a week now for me. I can't even upgrade on Lat fares where it shows "available for upgrade" and there is even ample R space!
See below for sample Flex fare upgrade with R inventory available. You can see I can select the flight for upgrade and it clearly says it is available for upgrade (EF is showing R3 at the moment).
This happens to every flight that I want to upgrade that clearly says "available or upgrade", allows me to select it, but then just hangs like this.
WHAT IS GOING ON?
It's been like this for almost a week now for me. I can't even upgrade on Lat fares where it shows "available for upgrade" and there is even ample R space!
See below for sample Flex fare upgrade with R inventory available. You can see I can select the flight for upgrade and it clearly says it is available for upgrade (EF is showing R3 at the moment).
Oct 7, 2015 | 2:16 pm
#1534
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 601
And again
An error occurred and we were not able to validate your Aeroplan number. The system may be down at the moment. Please try again later or call Air Canada Reservations for assistance.
Oct 7, 2015 | 2:20 pm
#1535
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,619
Will any heads roll? I mean, I get the odd website snafu, but ongoing daily stuff like this is beyond ridiculous! I just want to log in and change flights, upgrade flights, book flights... basic stuff... and that's not even possible.
Oct 7, 2015 | 2:24 pm
#1536
Join Date: Mar 2007
Posts: 4,795
funny to see AP website down mid-day, 4pm, wow...
another "enhancement"? = devaluation by cutting 24-hour day into 12-hour "working website" day?
another "enhancement"? = devaluation by cutting 24-hour day into 12-hour "working website" day?
Oct 7, 2015 | 2:27 pm
#1537
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,619
Oct 7, 2015 | 2:41 pm
#1538
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Realizing some time ago that my Aeroplan miles were being held hostage by these endless and constant "outages", I joined the ranks of the "Earn 'em and Burn 'Em" crowd.
Maybe all these Aeroplan "Out of Order" events are to prevent us from a run on the "bank".
Nah.....can't be
Maybe all these Aeroplan "Out of Order" events are to prevent us from a run on the "bank".
Nah.....can't be
Oct 7, 2015 | 2:45 pm
#1539
Suspended
Join Date: Feb 2008
Location: YKF
Programs: AC Elite 50K, Amex AP Plat, Choice Privileges, National Exec Elite, Via Prefrence
Posts: 2,996
We at AC/AP, recognize you have a choice of airlines and loyalty programs. Looks like you choose the wrong one. Enjoy your ordeal.
Oct 8, 2015 | 12:59 am
#1540
Suspended
Join Date: Jan 2014
Location: yyz/ord
Programs: AC E50 UA1k 2MM AA EXP Royal Ambassador SPG Platinum
Posts: 1,516
However we will have the regulars posting how this is acceptable and we should be happy to fly such a wonderful Airline as Air Canada.
lol on another thread a poster/apologist said to save $4 paying for a mid flight snack on UA, he would fly the 777HD
lol on another thread a poster/apologist said to save $4 paying for a mid flight snack on UA, he would fly the 777HD
Oct 8, 2015 | 4:11 am
#1541
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,619
Booked another full fare Y flight.
J9C9D9Z9P9R1Y9 flight. eUp site still hangs on me when trying to apply the upgrade.
I have come to the conclusion that from this point on I have to call in to get my eUps applied.
J9C9D9Z9P9R1Y9 flight. eUp site still hangs on me when trying to apply the upgrade.
I have come to the conclusion that from this point on I have to call in to get my eUps applied.
Oct 8, 2015 | 8:56 am
#1542
Join Date: Mar 2008
Location: Toronto, Canada
Programs: Aeroplan, Bonvoy, Alaska, Avios
Posts: 1,295
The e store is inaccessible by either chrome or firefox. At least its not Black Friday.
Oct 8, 2015 | 9:06 am
#1543
Join Date: Jan 2014
Location: yyz
Posts: 1,641
you'd think with all these IT issues creating headaches, they'd at least offer a beneficial "glitch" at some point (e.g. J pricing out as Y for points).
Oct 8, 2015 | 11:40 am
#1545
Join Date: Jul 2001
Location: YYC
Programs: AC Basic, UA MP Gold, Marriott Gold Elite, SPG Gold, Amex Platinum
Posts: 3,011
Ended up having to call in the eupgrade, many thanks to a fellow FTer for giving me the number for Altitude line. ^^
Heads should roll for this multiday snafu with the website. Over on the ewwww eh! forum we refer to website as united.bomb; perhaps we should start using .bomb and aircanada.bomb on this forum.