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Thread: aircanada.com/aeroplan.com - Experiences/Complaints/Issues
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Old Oct 9, 2015 | 5:01 pm
  #1567  
Bartolo
20 Countries Visited
1M
All eyes on you!
10 Years on Site
 
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,805
Yes. Asked when unable to complete the booking due to tech issues. They refused.





QUOTE=jubberly;25540578]I've had the RBC travel redemption call centre waive the telephone booking fee by telling them that the RBC travel online site is down. I find it incredible if AE would not do the same.Its easy for a telephone agent to confirm the site being down....

Has anyone actually asked for the fee to be waived when their site was down?[/QUOTE]
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