Last edit by: NWIFlyer
To prevent thread drift and separation, this is a consolidated thread to document all A3 actions/issues/solutions etc related to the COVID-19 virus. Several previously raised threads have been consolidated into this one. Others where the information and/or advice is now outdated because of the speed at which events move have been closed.
Please use this thread to document actions related to A3 only. General COVID-19 discussions should be made in the dedicated FT forum: https://www.flyertalk.com/forum/coronavirus-travel-773/
This is your wiki, so please feel free to populate it with useful information as it emerges and evolves.
Please use this thread to document actions related to A3 only. General COVID-19 discussions should be made in the dedicated FT forum: https://www.flyertalk.com/forum/coronavirus-travel-773/
This is your wiki, so please feel free to populate it with useful information as it emerges and evolves.
Coronavirus COVID-19 - Aegean policies, responses, help & advice ["noise free"]
#106
Join Date: Mar 2015
Location: GVA
Programs: A3 *S, LX Sen**, AF Gold
Posts: 771
Well - the whole Lufthansa group has now eliminated cash refunds (even if it's in their T&C !) and resorts to vouchers (with a 50 CHF/USD/EUR inventive) or a refund payment "not before September".
Clearly illegal, at least from EU passenger rights regulations.
Of course, I understand the liquidity crunch - no lecture needed here. But the question is: why should we as passengers participate in their trouble, if before we weren't participating in the annual profits ?
Looking out further: either the airline goes under and then better do the chargeback now, as your M&B account won't be of much use anymore.
Or it will be bailed out by the Greek state or the EU, and then in the best case you have a voucher that you can use or not - in the worst case, they use the bailout to get rid of most liabilities (chapter 11 style) and with that your voucher and your M&B account.
Clearly illegal, at least from EU passenger rights regulations.
Of course, I understand the liquidity crunch - no lecture needed here. But the question is: why should we as passengers participate in their trouble, if before we weren't participating in the annual profits ?
Looking out further: either the airline goes under and then better do the chargeback now, as your M&B account won't be of much use anymore.
Or it will be bailed out by the Greek state or the EU, and then in the best case you have a voucher that you can use or not - in the worst case, they use the bailout to get rid of most liabilities (chapter 11 style) and with that your voucher and your M&B account.
#107
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,364
I don't have a problem so much with Aegean lowering their standard, or decreasing Miles&Bonus benefits, they're completely within their rights to do so if they are prepared to lose custom. But breaking the law, that's something quite different!
Here's a question, are Aegean still flying!?
#108
Join Date: Mar 2015
Location: GVA
Programs: A3 *S, LX Sen**, AF Gold
Posts: 771
#112
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB
Posts: 14,158
This does not look good for Greece and not sure how Aegean will be impacted:
https://www2.deloitte.com/gr/en/page...inkId=85244683
https://www2.deloitte.com/gr/en/page...inkId=85244683
#113
Join Date: Nov 2015
Programs: AF FlyingBlue Gold and AZ FrecciaAlata for ST, O6 Amigo for *A. Formerly AB Gold and TK Elite
Posts: 16
SO the result: even unused/cancelled part of that return ticket they are refusing to refund.
#115
Join Date: Mar 2015
Location: GVA
Programs: A3 *S, LX Sen**, AF Gold
Posts: 771
The A3 vouchers are a joke: they are personal, can expire worthless, and if you rebook to a flight with a lower fare, you are not reimbursed for the difference.
My wife had a flight with our kids around Easter which was cancelled - hence relatively high tariffs. So we are pretty guaranteed to lose money, since I don't know when she will fly with the kids again, and even if, it will most likely be a lower tariff.
I will definitely fight to get my money back according to EU regulation, which A3 should be legally bound to.
#116
Join Date: Feb 2015
Location: Paris
Programs: Miles&Bonus *G
Posts: 318
No, you have a right to a full refund in case of cancellation, but not compensation in the case of extraordinary circumstances. Read the links given in previous posts.
#117
Join Date: Feb 2015
Location: Paris
Programs: Miles&Bonus *G
Posts: 318
Correct, and even if I don't like this offer, at least I won't lose any money eventually (I would assume AF doesn't go bankrupt).
The A3 vouchers are a joke: they are personal, can expire worthless, and if you rebook to a flight with a lower fare, you are not reimbursed for the difference.
My wife had a flight with our kids around Easter which was cancelled - hence relatively high tariffs. So we are pretty guaranteed to lose money, since I don't know when she will fly with the kids again, and even if, it will most likely be a lower tariff.
I will definitely fight to get my money back according to EU regulation, which A3 should be legally bound to.
The A3 vouchers are a joke: they are personal, can expire worthless, and if you rebook to a flight with a lower fare, you are not reimbursed for the difference.
My wife had a flight with our kids around Easter which was cancelled - hence relatively high tariffs. So we are pretty guaranteed to lose money, since I don't know when she will fly with the kids again, and even if, it will most likely be a lower tariff.
I will definitely fight to get my money back according to EU regulation, which A3 should be legally bound to.
- The Credit Voucher must be fully redeemed in one booking/transaction. If the new booking is of lower value than the Credit Voucher, then the difference will not be given in any subsequent Credit Voucher. If the new booking is of higher value than the Credit Voucher, then you will be required to pay the difference at the time of booking.
- The Credit Voucher must be redeemed in a single passenger booking, under the name of the passenger that the Credit Voucher was issued for. The only exemption is if in the same booking an adult and a child/infant are included, where in this case the Credit Voucher for each child/infant will be incorporated to the Credit Voucher of one of the adult passengers of the booking and will be sent to him/her. This Credit Voucher can be redeemed for more than one passengers, as long as among the passengers is the adult passenger who initially got the Credit Voucher. On all other cases, if you want to book tickets for more than one passenger, then you must proceed with separate bookings.
#118
Join Date: Dec 2013
Location: Cyprus
Programs: LH SEN, A3*G, TK*G E+, ALL/Accor Plat
Posts: 649
as I know even cancellation of the flight by EU carrier doesn't mean right for cash refund - EU261 leave it to terms of specific carrier, Montreal convention allow carriers to reschedule without time limits. I was abandon by A3 in the middle of return flight, no re-seating to existed *A flights for 5-8 days. I even visited their so-called "representatives" in two airports only to find they are not authorised to care about passengers whos transportation A3 had started and not finished. Of course my contacts were entered into reservation and I am status passenger for A3 (only silver, but).
SO the result: even unused/cancelled part of that return ticket they are refusing to refund.
SO the result: even unused/cancelled part of that return ticket they are refusing to refund.
#119
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,477
If by that time it's still not safe to fly I'm sure there is another reooking policy that can be used to move the flights back further.
I will definitely fight to get my money back according to EU regulation, which A3 should be legally bound to.
#120
Join Date: Feb 2015
Location: Paris
Programs: Miles&Bonus *G
Posts: 318
By the way, I do not share your optimism about A3 not going under. The entire airline industry is in deep trouble, it has happened before to other big, national airlines and (correct me if I'm wrong), A3's bottom lines have not exactly been stellar. If anything, their current reaction shows they are panicking. Of course, I do hope they make it, and none of the employees lose their jobs.