Last edit by: NWIFlyer
To prevent thread drift and separation, this is a consolidated thread to document all A3 actions/issues/solutions etc related to the COVID-19 virus. Several previously raised threads have been consolidated into this one. Others where the information and/or advice is now outdated because of the speed at which events move have been closed.
Please use this thread to document actions related to A3 only. General COVID-19 discussions should be made in the dedicated FT forum: https://www.flyertalk.com/forum/coronavirus-travel-773/
This is your wiki, so please feel free to populate it with useful information as it emerges and evolves.
Please use this thread to document actions related to A3 only. General COVID-19 discussions should be made in the dedicated FT forum: https://www.flyertalk.com/forum/coronavirus-travel-773/
This is your wiki, so please feel free to populate it with useful information as it emerges and evolves.
Coronavirus COVID-19 - Aegean policies, responses, help & advice ["noise free"]
#46
Join Date: Nov 2001
Location: USA, JPN, GBR
Programs: A3, AA, DL, HH, SK, SPG, UA
Posts: 1,919
Upgrades
Not sure if it's better to post this in the Seat Upgrade Coupon thread or here, but I figured this one's more relevant.
IIRC, usually, if you change an itinerary that's been upgraded using the coupons, you lose them. Does anyone know or have any experience with the latest policy and how it applies to upgrades? Original tickets are GoLight and the upgrades I used had a November 2019 expiration date. I'd hate to lose out on both the coupons and the upgrades when changing flights, or worse, be forced to pay the Business Class fares for the new flights...
Btw, I don't know if it makes any difference, but I used an OTA to book. You have to call Aegean for any changes once you've used the coupons, so I guess the good thing is that I don't have to deal with both the OTA and A3...
IIRC, usually, if you change an itinerary that's been upgraded using the coupons, you lose them. Does anyone know or have any experience with the latest policy and how it applies to upgrades? Original tickets are GoLight and the upgrades I used had a November 2019 expiration date. I'd hate to lose out on both the coupons and the upgrades when changing flights, or worse, be forced to pay the Business Class fares for the new flights...

Btw, I don't know if it makes any difference, but I used an OTA to book. You have to call Aegean for any changes once you've used the coupons, so I guess the good thing is that I don't have to deal with both the OTA and A3...
#47
Join Date: Sep 2017
Posts: 261
I had a trip from SKG to DME and back schedule d next week. Both flights were upgraded from economy to business with coupons.
Obviously I changed the dates of th trip to September. There was availability in business class and the same coupons were used on.
The coupons are supposed to expire in July.
Paid only the fare difference.
So if there is availability, the upgrade coupons can be used.
Obviously I changed the dates of th trip to September. There was availability in business class and the same coupons were used on.
The coupons are supposed to expire in July.
Paid only the fare difference.
So if there is availability, the upgrade coupons can be used.
#48
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,155
So it looks like that they changed the fare rules for newly sold GoLight tickets to be similar to flex:
Has anybody already tried changing an upgraded flight through the callcenter? Do they still charge the 20 euro fee for that? (I guess not?)
5.1 Tickets booked up to 9th of March with travel date up until 30th of April
For GoLight tickets that are booked up until 9th of March with travel date up until 30th of April and new travel date up until 20th of October, one change with no rebooking fee can be made through our through our call center 24/7 at +30 210 6261000 if booked through an AEGEAN or Olympic Air point of sale, or through travel agent if booked through an offline travel agency or an online travel agency. Fare rules apply to all other rebookings.
5.2 Tickets booked from 10th of March up until 31st of March and with no limit to the travel date
For GoLight tickets that are booked during the period 10th of March up until 31st of March, with no limit to the travel date, limitless changes can be made with no rebooking fees and new travel date up to 20th of October. These changes can be made online through our website aegeanair.com and olympicair.com.
For GoLight tickets that are booked up until 9th of March with travel date up until 30th of April and new travel date up until 20th of October, one change with no rebooking fee can be made through our through our call center 24/7 at +30 210 6261000 if booked through an AEGEAN or Olympic Air point of sale, or through travel agent if booked through an offline travel agency or an online travel agency. Fare rules apply to all other rebookings.
5.2 Tickets booked from 10th of March up until 31st of March and with no limit to the travel date
For GoLight tickets that are booked during the period 10th of March up until 31st of March, with no limit to the travel date, limitless changes can be made with no rebooking fees and new travel date up to 20th of October. These changes can be made online through our website aegeanair.com and olympicair.com.
Last edited by Xandrios; Mar 12, 20 at 4:34 pm
#49
Join Date: Dec 2013
Location: Cyprus
Programs: THY Elite Plus, Aegean Gold, LH FTL. Former BA Gold, Air France Platinum, Czech Gold, United PE.
Posts: 627
I have just now cancelled an upgraded connection flight that had a schedule change on one sector. Aegean refunded the total booking cost and reinstated the two upgrade vouchers used. The bad news, however, is that the refund waiting time is now up to 30 working days (it was 25 two days ago).
#50
Original Poster


Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: OW Sapphire (BA), *A Gold (A3), Le Club Accor Gold, HHonor Diamond
Posts: 5,391
I only got back 70 euros out of 180 euros, and the two vouchers reinstated. Although i have a feeling that the voucher will go to lost this year.
#51
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,350
I can confirm that the online re-booking of P,U,T class tickets without a fee now works fine. I just rescheduled a P class flight from next Tuesday until October. There were no fees and the process took 30 seconds. I was expecting the website to be slow (we all know what Aegean IT can be like) but it's all fine.
Interestingly, it seems to be a blanket waiver on ALL rebooking fees. The rules until yesterday were that flights booked before 10th March could only be changed ONCE for free. After changing my booking to October I went back to see if I could change it again and yes, it can still be done for free.
Being cheeky, I thought I'd also grab a free up-front seat while I was at it, but this doesn't work. All the first 12 rows are greyed out and not even bookable for a fee (and I am the only person who selected a seat on the flight so far). I guess there is uncertainty about what the situation will be and they want to avoid any small changes/refunds (or revenue loss) later a much as possible.
Interestingly, it seems to be a blanket waiver on ALL rebooking fees. The rules until yesterday were that flights booked before 10th March could only be changed ONCE for free. After changing my booking to October I went back to see if I could change it again and yes, it can still be done for free.
Being cheeky, I thought I'd also grab a free up-front seat while I was at it, but this doesn't work. All the first 12 rows are greyed out and not even bookable for a fee (and I am the only person who selected a seat on the flight so far). I guess there is uncertainty about what the situation will be and they want to avoid any small changes/refunds (or revenue loss) later a much as possible.
#52
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,155
When I talked to CS yesterday they mentioned that they now, as an exception, allow vouchers to be reinstated after a cancelation. But for me personally most upgraded flights were upgraded with vouchers almost expiring.. Ie they would be invalidated directly if returned to the account with the original exp date..
#55
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,155
Normally you can only rebook into the same or higher booking class.
So if you hold a U booking, even if P would be available - they would rebook you into U (if available), or, the next fare up that has availability.
If a flight is almost sold out and you change your U ticket, then you may have to pay the fare difference up to, say, Y class. Even if a dirt cheap P fare would be available because somebody canceled their P fare. In such case you may want to just book a new ticket in that P fare bucket..
So if you hold a U booking, even if P would be available - they would rebook you into U (if available), or, the next fare up that has availability.
If a flight is almost sold out and you change your U ticket, then you may have to pay the fare difference up to, say, Y class. Even if a dirt cheap P fare would be available because somebody canceled their P fare. In such case you may want to just book a new ticket in that P fare bucket..
#56
Join Date: Feb 2019
Posts: 127
So I tried to rebook my flights. I have paid for the flights 68 without the taxes. Tickets are on T and K fares. Before changing them I check the site for the dates I want and I find flights at T and K fares for 68 as fare without taxes. When trying to rebook aegean wants to charge me 10 euros more because of different fare. How can I not rebook a valid and open seat?
#57
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,350
So I tried to rebook my flights. I have paid for the flights 68 without the taxes. Tickets are on T and K fares. Before changing them I check the site for the dates I want and I find flights at T and K fares for 68 as fare without taxes. When trying to rebook aegean wants to charge me 10 euros more because of different fare. How can I not rebook a valid and open seat?
#58
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,219
Wow. Aegean won't refund my ticket for cancelled flight
Aegean canceled my flight due to depart on April 18 TBS ATH BRU
Called to ask for a refund since they flight is canceled. They won't issue refund but just a credit for future use.
Is that right?? They canceled the flight. Not me. I don't know when I'd be able to fly with Aegean in the future.
Chargeback?
Called to ask for a refund since they flight is canceled. They won't issue refund but just a credit for future use.
Is that right?? They canceled the flight. Not me. I don't know when I'd be able to fly with Aegean in the future.
Chargeback?
#59
Join Date: Feb 2019
Posts: 127
I have a round trip ticket GVA-ATH-GVA with booking fares T and K respectively. Before changing the dates, I check the site booking a new ticket for the new dates that I want and I see tickets at the same price and same booking fares(T and K). When I try to rebook my flight aegean tool is giving me on the outbound a different fare S instead of T while remaining on the K ticket for the inbound.
#60
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,350
I have a round trip ticket GVA-ATH-GVA with booking fares T and K respectively. Before changing the dates, I check the site booking a new ticket for the new dates that I want and I see tickets at the same price and same booking fares(T and K). When I try to rebook my flight aegean tool is giving me on the outbound a different fare S instead of T while remaining on the K ticket for the inbound.