Originally Posted by
Plastipups
as I know even cancellation of the flight by EU carrier doesn't mean right for cash refund - EU261 leave it to terms of specific carrier, Montreal convention allow carriers to reschedule without time limits. I was abandon by A3 in the middle of return flight, no re-seating to existed *A flights for 5-8 days. I even visited their so-called "representatives" in two airports only to find they are not authorised to care about passengers whos transportation A3 had started and not finished. Of course my contacts were entered into reservation and I am status passenger for A3 (only silver, but).
SO the result: even unused/cancelled part of that return ticket they are refusing to refund.
Cancellation of a flight by an EU carrier within 14 days of a flight most certainly gives you the right to a refund plus, in normal cases, compensation; more than 14 days before, you are entitled to a refund only - please read the EU261 regulation and you will see that this is the case. However, it is one thing to possess a right and another thing to be able to exercise it. Most EU airlines are effectively insolvent and many will not be recapitalised. In the case of Aegean, the airline is so important for the Greek economy, in particular for tourism, that the government is unlikely to let it fail. In my opinion, holders of credit vouchers for unused tickets possess less legal rights than those with unmet EU261 claims. Consequently, I am refusing totally offers of credit vouchers for future flights from Aegean. So far, I have had two tickets refunded and none refused - you need to be persistent and correspond by e-mail rather that speak to an agent who has no real authority to make refund decisions.