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Coronavirus COVID-19 - Aegean policies, responses, help & advice ["noise free"]

Old Mar 11, 20, 7:54 am
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To prevent thread drift and separation, this is a consolidated thread to document all A3 actions/issues/solutions etc related to the COVID-19 virus. Several previously raised threads have been consolidated into this one. Others where the information and/or advice is now outdated because of the speed at which events move have been closed.

Please use this thread to document actions related to A3 only. General COVID-19 discussions should be made in the dedicated FT forum: https://www.flyertalk.com/forum/coronavirus-travel-773/

This is your wiki, so please feel free to populate it with useful information as it emerges and evolves.
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Coronavirus COVID-19 - Aegean policies, responses, help & advice ["noise free"]

Old Mar 10, 20, 7:09 am
  #31  
 
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
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The latest announcement...

headingwest is offline  
Old Mar 10, 20, 7:40 am
  #32  
 
Join Date: Nov 2014
Posts: 55
My outbound flight in April to ATH was cancelled.
Because it is impossible to get through to any agent, I sent an email asking for changing to dates in June.
The answer In response to your email ,we would like to inform you that if you wish we can change your ticket +/-10 days from original date, although we would like to mention that no further care can be provided except changing your ticket free of charge.
Where is this rule +/-10 taken from? I didnt find anything in T&Cs.
Grigoris is offline  
Old Mar 10, 20, 8:27 am
  #33  
 
Join Date: Jul 2019
Posts: 848
Originally Posted by Grigoris View Post
My outbound flight in April to ATH was cancelled.
Because it is impossible to get through to any agent, I sent an email asking for changing to dates in June.
The answer In response to your email ,we would like to inform you that if you wish we can change your ticket +/-10 days from original date, although we would like to mention that no further care can be provided except changing your ticket free of charge.
Where is this rule +/-10 taken from? I didnt find anything in T&Cs.
"Free" change to dates in June means (unless I'm mistaken), that you'd still need to pay for the (possible) fare difference. So my suggestion to simplify everything would be to ask Aegean for a full refund for the cancelled flight and just use that money to book your flights in June or whenever you want...
giorginho is offline  
Old Mar 10, 20, 9:27 pm
  #34  
 
Join Date: Sep 2014
Location: Lincoln, UK
Programs: A3G, BA Silver, LH Senator, Volare Premium
Posts: 255
Free seat selection for all [until 30th April, COVID-19 response]

12. When I made my check-in I was allowed to choose a seat that I should previously have to pay for, what changed?

For all the flights up to 30th of April all the seats are offered with no charge
palcsaky is offline  
Old Mar 11, 20, 6:44 am
  #35  
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I guess this is one way to allow people to sit further away from other passengers.

As of Monday (the 8th) flights at least, I was still seeing A3 asking for €2+ for some seat selection in the main cabin. But the seats from row 15 and back were all free for picking as of at least Saturday (the 7th of March).
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Old Mar 11, 20, 9:11 pm
  #36  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,254
I checked in yesterday evening for a flight tomorrow, seat 3C: free!
KLouis is offline  
Old Mar 12, 20, 2:21 am
  #37  
 
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 6,571
Did you get that seat assigned for free, or could you choose to move to that seat for free?
Xandrios is offline  
Old Mar 12, 20, 2:24 am
  #38  
 
Join Date: Nov 2019
Location: Dubai
Programs: Marriott Ambassador, Hilton Diamond, Accor Diamond, BA Gold
Posts: 234
Friend of mine joining me on a trip to CAI with A3 could select his seats (incl extra legroom) for free yesterday. Thats for a flight departing 18MAR.
CanaryWharf is offline  
Old Mar 12, 20, 3:13 am
  #39  
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Join Date: Nov 2012
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I am cancelling a trip with A3 taking place tomorrow, as I do not want to take the risk that border entry conditions for German residents to change while I am away. I am trying to get to the Gold line from Germany but I have a recorded message saying the number is disconnected ?! I am calling the Greek number.
fransknorge is offline  
Old Mar 12, 20, 5:02 am
  #40  
 
Join Date: Mar 2018
Location: ARN
Programs: A3*G, SK*G
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Originally Posted by fransknorge View Post
I am cancelling a trip with A3 taking place tomorrow, as I do not want to take the risk that border entry conditions for German residents to change while I am away. I am trying to get to the Gold line from Germany but I have a recorded message saying the number is disconnected ?! I am calling the Greek number.
HUACA. I guess that this may have to do with the fact that their phone center is overwhelmed right now, and this indirectly affects their gold line too. Yesterday I managed to get to them after successively hanging up and re-calling the gold line three or four times. Once my call finally went through, waiting time was less than 2 minutes.

Not much that can be done about it right now, and I guess the same should be true for most airlines. I have been on the phone with SAS for half an hour trying to reschedule half a dozen flights since the US ban was announced early this morning...

A3 should extend the waiver to online rebookings as well (as SAS just did) in order to ease the load on their phone center. Otherwise it's gonna be hopeless, especially for non-status pax.
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Old Mar 12, 20, 5:30 am
  #41  
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I tried five times, three different numbers (Gold line, Rebooking center in Greece, German number), none of them go through.
fransknorge is offline  
Old Mar 12, 20, 5:52 am
  #42  
 
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
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Originally Posted by fransknorge View Post
I tried five times, three different numbers (Gold line, Rebooking center in Greece, German number), none of them go through.
I sent a DM on Twitter this morning and they replied within 2 hours offering to cancel the booking, it's probably best to use Twitter at the moment.
headingwest is offline  
Old Mar 12, 20, 5:53 am
  #43  
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Did that too. No answer yet
fransknorge is offline  
Old Mar 12, 20, 6:38 am
  #44  
 
Join Date: Jan 2004
Location: Heraklion, Greece
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Originally Posted by Xandrios View Post
Did you get that seat assigned for free, or could you choose to move to that seat for free?
There was no seat assigned, I chose it myself.
KLouis is offline  
Old Mar 12, 20, 8:39 am
  #45  
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So we are booked LHR-ATH-JTR-FRA. Depart LHR May 1, and Depart JTR May 4th. Do I qualify for a change or a cancellation?
djjaguar64 is offline  

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