Mar 11, 2020, 6:54 am
Last edit by: NWIFlyer
To prevent thread drift and separation, this is a consolidated thread to document all A3 actions/issues/solutions etc related to the COVID-19 virus. Several previously raised threads have been consolidated into this one. Others where the information and/or advice is now outdated because of the speed at which events move have been closed.
Please use this thread to document actions related to A3 only. General COVID-19 discussions should be made in the dedicated FT forum: https://www.flyertalk.com/forum/coronavirus-travel-773/
This is your wiki, so please feel free to populate it with useful information as it emerges and evolves.
Please use this thread to document actions related to A3 only. General COVID-19 discussions should be made in the dedicated FT forum: https://www.flyertalk.com/forum/coronavirus-travel-773/
This is your wiki, so please feel free to populate it with useful information as it emerges and evolves.
Coronavirus COVID-19 - Aegean policies, responses, help & advice ["noise free"]
Mar 10, 2020, 6:40 am
#32
Join Date: Nov 2014
Posts: 69
My outbound flight in April to ATH was cancelled.
Because it is impossible to get through to any agent, I sent an email asking for changing to dates in June.
The answer „In response to your email ,we would like to inform you that if you wish we can change your ticket +/-10 days from original date, although we would like to mention that no further care can be provided except changing your ticket free of charge.“
Where is this rule +/-10 taken from? I didn’t find anything in T&Cs.
Because it is impossible to get through to any agent, I sent an email asking for changing to dates in June.
The answer „In response to your email ,we would like to inform you that if you wish we can change your ticket +/-10 days from original date, although we would like to mention that no further care can be provided except changing your ticket free of charge.“
Where is this rule +/-10 taken from? I didn’t find anything in T&Cs.
Mar 10, 2020, 7:27 am
#33
Join Date: Jul 2019
Posts: 1,313
My outbound flight in April to ATH was cancelled.
Because it is impossible to get through to any agent, I sent an email asking for changing to dates in June.
The answer „In response to your email ,we would like to inform you that if you wish we can change your ticket +/-10 days from original date, although we would like to mention that no further care can be provided except changing your ticket free of charge.“
Where is this rule +/-10 taken from? I didn’t find anything in T&Cs.
Because it is impossible to get through to any agent, I sent an email asking for changing to dates in June.
The answer „In response to your email ,we would like to inform you that if you wish we can change your ticket +/-10 days from original date, although we would like to mention that no further care can be provided except changing your ticket free of charge.“
Where is this rule +/-10 taken from? I didn’t find anything in T&Cs.
Mar 10, 2020, 8:27 pm
#34
Join Date: Sep 2014
Location: Lincoln, UK
Programs: A3G, BA Silver, LH FT
Posts: 296
Free seat selection for all [until 30th April, COVID-19 response]
12. When I made my check-in I was allowed to choose a seat that I should previously have to pay for, what changed?
For all the flights up to 30th of April all the seats are offered with no charge
Mar 11, 2020, 5:44 am
#35
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I guess this is one way to allow people to sit further away from other passengers.
As of Monday (the 8th) flights at least, I was still seeing A3 asking for €2+ for some seat selection in the main cabin. But the seats from row 15 and back were all free for picking as of at least Saturday (the 7th of March).
As of Monday (the 8th) flights at least, I was still seeing A3 asking for €2+ for some seat selection in the main cabin. But the seats from row 15 and back were all free for picking as of at least Saturday (the 7th of March).
Mar 12, 2020, 1:24 am
#38
Join Date: Nov 2019
Location: Dubai
Programs: Marriott Ambassador, Hilton Diamond, Accor Diamond, BA Gold, QR Plat
Posts: 356
Friend of mine joining me on a trip to CAI with A3 could select his seats (incl extra legroom) for free yesterday. Thats for a flight departing 18MAR.
Mar 12, 2020, 2:13 am
#39
Original Poster
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,691
I am cancelling a trip with A3 taking place tomorrow, as I do not want to take the risk that border entry conditions for German residents to change while I am away. I am trying to get to the Gold line from Germany but I have a recorded message saying the number is disconnected ?! I am calling the Greek number.
Mar 12, 2020, 4:02 am
#40
Join Date: Mar 2018
Location: ARN
Programs: A3*G, SK*G
Posts: 336
I am cancelling a trip with A3 taking place tomorrow, as I do not want to take the risk that border entry conditions for German residents to change while I am away. I am trying to get to the Gold line from Germany but I have a recorded message saying the number is disconnected ?! I am calling the Greek number.
Not much that can be done about it right now, and I guess the same should be true for most airlines. I have been on the phone with SAS for half an hour trying to reschedule half a dozen flights since the US ban was announced early this morning...
A3 should extend the waiver to online rebookings as well (as SAS just did) in order to ease the load on their phone center. Otherwise it's gonna be hopeless, especially for non-status pax.
Mar 12, 2020, 4:52 am
#42
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
I sent a DM on Twitter this morning and they replied within 2 hours offering to cancel the booking, it's probably best to use Twitter at the moment.