New Credit Card Details (Comenity Capital Bank)
Jul 11, 2014, 9:49 am
#256
Join Date: Jun 2013
Programs: Virgin America Elevate Gold
Posts: 220
I have earned 5,000 status points already. I believe you get that for spending 5k. I believe I have blown through the 15k limit for 15k status points already too, but I have not received the other 10k.
Jul 15, 2014, 3:56 pm
#258
Join Date: Jul 2014
Posts: 2
I LOVE Virgin. I HATE Comenity Bank. When Virgin offered new cards, they switched from Barclays to Comenity. I can't get them to raise my credit above $6k even though I have perfect credit and pay in full each month. They said I have to wait 6 months to do this. My card has been cut off 3 times because of this limit. AND, yes, you have to call in NOT just to change/cancel your flights w/ the $149 card, you also CAN NOT cancel/change payments on the Comenity/Virgin credit card site.
Also be careful - you can NOT change/cancel flights for free that you've booked with miles.
Also be careful - you can NOT change/cancel flights for free that you've booked with miles.
Jul 15, 2014, 4:01 pm
#259
Join Date: Jul 2014
Posts: 2
Totally agree with ALL of this.
They won't increase my credit limit in first 6 months so my card has been cut off 4 times - I have PERFECT credit AND I pay my bill in full each month.
You can't change or cancel payments online?
Website, as you said, is antiquated.
Virgin has REALLY jeopardized their good name and brand by choosing Comenity.
I agree, I had a few annoyances w/ Barclays but I've NEVER disliked or had SUCH an unpleasant overall experience with a bank as I have with Comenity.
And I'm paying $149 for this?!!!
They won't increase my credit limit in first 6 months so my card has been cut off 4 times - I have PERFECT credit AND I pay my bill in full each month.
You can't change or cancel payments online?
Website, as you said, is antiquated.
Virgin has REALLY jeopardized their good name and brand by choosing Comenity.
I agree, I had a few annoyances w/ Barclays but I've NEVER disliked or had SUCH an unpleasant overall experience with a bank as I have with Comenity.
And I'm paying $149 for this?!!!
Jul 15, 2014, 4:22 pm
#260
Join Date: Jan 2014
Posts: 52
[QUOTE=mehatsea;23201607]Totally agree with ALL of this.
They won't increase my credit limit in first 6 months so my card has been cut off 4 times - I have PERFECT credit AND I pay my bill in full each month.
They gave me a $40,000 line (from $25k) I think over the phone. Keep after them..maybe ask them what it takes to get an increase..I found Barclays much worse in this regard.
They won't increase my credit limit in first 6 months so my card has been cut off 4 times - I have PERFECT credit AND I pay my bill in full each month.
They gave me a $40,000 line (from $25k) I think over the phone. Keep after them..maybe ask them what it takes to get an increase..I found Barclays much worse in this regard.
Jul 15, 2014, 4:28 pm
#261
Join Date: Jan 2014
Posts: 52
Correction - increase in line took two days
[QUOTE=Pilot05;23201707]
Totally agree with ALL of this.
They won't increase my credit limit in first 6 months so my card has been cut off 4 times - I have PERFECT credit AND I pay my bill in full each month.
They gave me a $40,000 line (from $25k) I think over the phone ( i made the request over the phone, but they gave me a decision 2 days later). Keep after them..maybe ask them what it takes to get an increase..I found Barclays much worse in this regard.
They won't increase my credit limit in first 6 months so my card has been cut off 4 times - I have PERFECT credit AND I pay my bill in full each month.
They gave me a $40,000 line (from $25k) I think over the phone ( i made the request over the phone, but they gave me a decision 2 days later). Keep after them..maybe ask them what it takes to get an increase..I found Barclays much worse in this regard.
Jul 16, 2014, 9:53 am
#262
Join Date: Jun 2013
Programs: Virgin America Elevate Gold
Posts: 220
Jul 18, 2014, 2:48 pm
#263
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,849
One other warning about using the free flight cancellation feature. Once the flight is cancelled the money goes back into the travel bank. When you book the new ticket using the travel bank, reservations shows that the money came from the travel bank and it is not linked to the visa card. Don't know if I got a clueless agent or if that is the way it is supposed to work but the new ticket can no longer be changed or cancelled as they said it was purchased with the travel bank and not the credit card.
Jul 18, 2014, 11:25 pm
#264
Join Date: May 2012
Posts: 68
Has anyone else noticed that their promotional points haven't posted? I've checked my Virgin account and the 20,000 points don't show. I do show points from normal spending though.
You can't pull up rewards on Comenity's site unless you pull up the statements but none of my statements show the points.
I signed up through the first targeted email I received which was well before the January 31st cutoff for the offer.
I've also noticed that on Virgin my status points show as 0 despite the fact that all of my points are from spend on my card.
You can't pull up rewards on Comenity's site unless you pull up the statements but none of my statements show the points.
I signed up through the first targeted email I received which was well before the January 31st cutoff for the offer.
I've also noticed that on Virgin my status points show as 0 despite the fact that all of my points are from spend on my card.
Jul 19, 2014, 4:55 pm
#265
Join Date: May 2009
Posts: 460
Are you thinking that all your credit card points are going to be added to your status points? You need to hit one of the 3 $10k spending tiers to get the status points.
Jul 29, 2014, 11:32 am
#266
Join Date: Jul 2014
Location: SFO
Posts: 266
Has anyone else noticed that their promotional points haven't posted? I've checked my Virgin account and the 20,000 points don't show. I do show points from normal spending though.
You can't pull up rewards on Comenity's site unless you pull up the statements but none of my statements show the points.
I signed up through the first targeted email I received which was well before the January 31st cutoff for the offer.
I've also noticed that on Virgin my status points show as 0 despite the fact that all of my points are from spend on my card.
You can't pull up rewards on Comenity's site unless you pull up the statements but none of my statements show the points.
I signed up through the first targeted email I received which was well before the January 31st cutoff for the offer.
I've also noticed that on Virgin my status points show as 0 despite the fact that all of my points are from spend on my card.
It sounds like you're past the cycle as your points from spending were already posted. I would call Virgin America and dial through to the Elevate program to ask about this. The elevate program CSR would have all the info to assist you.
good luck
Jul 29, 2014, 11:35 am
#267
Join Date: Jul 2014
Location: SFO
Posts: 266
how long did it take for you to receive the updated card? Not the Barclaycard conversion, but the new Comenity updated card?
When I signed up, I got my card in 48 hours, with a note that said they will send me a more atheistically pleasing card.
the current one has already started to streak all over from the swiping after 2 months of swiping.
When I signed up, I got my card in 48 hours, with a note that said they will send me a more atheistically pleasing card.
the current one has already started to streak all over from the swiping after 2 months of swiping.
Jul 29, 2014, 1:43 pm
#269
Join Date: Jul 2014
Location: SFO
Posts: 266
wait...how did you go through 3 cards?
Have they sent you the replacement "nip tucked" version yet?
Jul 29, 2014, 9:15 pm
#270
Join Date: May 2014
Posts: 378
Slightly OT, but has anyone used this card to purchase Amex GCs? Can't find any information if it posts as a CA or not.