Totally agree with ALL of this.
They won't increase my credit limit in first 6 months so my card has been cut off 4 times - I have PERFECT credit AND I pay my bill in full each month.
You can't change or cancel payments online?
Website, as you said, is antiquated.
Virgin has REALLY jeopardized their good name and brand by choosing Comenity.
I agree, I had a few annoyances w/ Barclays but I've NEVER disliked or had SUCH an unpleasant overall experience with a bank as I have with Comenity.
And I'm paying $149 for this?!!!