New Credit Card Details (Comenity Capital Bank)
Feb 22, 2014, 6:44 pm
#196
Join Date: Jan 2014
Posts: 4
Has anyone received their $150 companion credit? I believe it's supposed to be emailed to you 4-6 weeks after you pay your annual fee. It's only been 4 weeks but I'm a little anxious since I want to book a flight with it. Just wondering if anyone's received theirs yet and how long it took. Thanks in advance!
Feb 23, 2014, 8:53 am
#197
Join Date: Jun 2012
Posts: 91
To add to the features that are missing list - an accounting of the miles sent to VX on the statement or Comenity site.
(Again a comparison to the world-class online support of Citi and AA - my first statement closed on Friday. Yesterday, I saw the miles earned, including the 100K bonus and today, AA shows the new, correct balance.
In comparison, both the Comenity and VX are several levels beneath that standard - and Virgin's site, in particular has been notable for its problems and limitations since inception)
(Again a comparison to the world-class online support of Citi and AA - my first statement closed on Friday. Yesterday, I saw the miles earned, including the 100K bonus and today, AA shows the new, correct balance.
In comparison, both the Comenity and VX are several levels beneath that standard - and Virgin's site, in particular has been notable for its problems and limitations since inception)
Feb 24, 2014, 10:08 pm
#199
Suspended
Join Date: Jan 2013
Location: LAX/SNA
Programs: AA, Hilton Gold
Posts: 3,887
To add to the features that are missing list - an accounting of the miles sent to VX on the statement or Comenity site.
(Again a comparison to the world-class online support of Citi and AA - my first statement closed on Friday. Yesterday, I saw the miles earned, including the 100K bonus and today, AA shows the new, correct balance.
In comparison, both the Comenity and VX are several levels beneath that standard - and Virgin's site, in particular has been notable for its problems and limitations since inception)
(Again a comparison to the world-class online support of Citi and AA - my first statement closed on Friday. Yesterday, I saw the miles earned, including the 100K bonus and today, AA shows the new, correct balance.
In comparison, both the Comenity and VX are several levels beneath that standard - and Virgin's site, in particular has been notable for its problems and limitations since inception)
Feb 25, 2014, 10:16 am
#200
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,654
I just received my first full statement (the first one was annual fee only) - I have $8310.62 in purchases, including $2304 in VX tickets, and the statement says I've earned 5901 new points. 
I've sent CS a message.
I've sent CS a message.
Feb 25, 2014, 4:24 pm
#201
Join Date: Jan 2014
Posts: 52
Just looked at my Comenity VX Visa statement. I had more than $5k in purchases and all my purchases were properly credited as Elevate points this month. ^
Feb 25, 2014, 4:35 pm
#202
Join Date: Jun 2007
Location: YVR SFO
Programs: UA G
Posts: 4,866
^
Feb 26, 2014, 10:22 am
#203
Join Date: Jun 2013
Programs: Virgin America Elevate Gold
Posts: 220
Have you received a response yet? That is some fuzzy math. My points dont seem to add up exactly right either, but not to the extent that yours does. I made $3,052 in purchases, but only received 2,998 points. I wonder if this is due to them rounding down the points to the nearest dollar. This was so much easier with Barclay when they showed the points for each purchase.
Feb 26, 2014, 3:57 pm
#204
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,654
Have you received a response yet? That is some fuzzy math. My points dont seem to add up exactly right either, but not to the extent that yours does. I made $3,052 in purchases, but only received 2,998 points. I wonder if this is due to them rounding down the points to the nearest dollar. This was so much easier with Barclay when they showed the points for each purchase.
Comenity Capital Bank issues your account and responds to all credit
related inquiries.
Please be assured your reward points will be updated when your next
billing statement is issued. Your points will be included on your
statement, as well as your online account information.
We hope this information is helpful. For the security of your account
information, we ask if there are any follow up questions you have
related to this concern, that you submit them by logging into your
account and utilize the "Contact Us" link.
Feb 26, 2014, 6:46 pm
#205
Suspended
Join Date: Jan 2013
Location: LAX/SNA
Programs: AA, Hilton Gold
Posts: 3,887
Thank you for your recent inquiry to our Customer Care Department.
Comenity Capital Bank issues your account and responds to all credit
related inquiries.
Please be assured your reward points will be updated when your next
billing statement is issued. Your points will be included on your
statement, as well as your online account information.
We hope this information is helpful. For the security of your account
information, we ask if there are any follow up questions you have
related to this concern, that you submit them by logging into your
account and utilize the "Contact Us" link.
Comenity Capital Bank issues your account and responds to all credit
related inquiries.
Please be assured your reward points will be updated when your next
billing statement is issued. Your points will be included on your
statement, as well as your online account information.
We hope this information is helpful. For the security of your account
information, we ask if there are any follow up questions you have
related to this concern, that you submit them by logging into your
account and utilize the "Contact Us" link.
Feb 26, 2014, 7:41 pm
#206
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,654
Feb 27, 2014, 5:16 pm
#207
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
Finally got my invitation to apply for the VA Visa Signature card:
Hi DCBob,
We have 10,000 great reasons for you to apply for the new Virgin America Visa Signature Card. As one of our most valued Elevate® members, you’ll get 10,000 Elevate points1 after you make $1,000 in eligible purchases within your first 90 days as a cardholder. That’s enough for up to $200 in Virgin America reward flights*. It’s all yours for a low $49 annual fee.
Really?? If I'm one of your MOST VALUED customers why do I get the same offer others received almost two months ago? Or was that just hyperbole?
Lousy deal and I will stick with my Barclaycard Arrival MasterCard, which arrived in January. The least Comenity Bank could have done was offer VA's "most valued" customers a better deal, like maybe 20K or 30K Elevate points.
Hi DCBob,
We have 10,000 great reasons for you to apply for the new Virgin America Visa Signature Card. As one of our most valued Elevate® members, you’ll get 10,000 Elevate points1 after you make $1,000 in eligible purchases within your first 90 days as a cardholder. That’s enough for up to $200 in Virgin America reward flights*. It’s all yours for a low $49 annual fee.
Really?? If I'm one of your MOST VALUED customers why do I get the same offer others received almost two months ago? Or was that just hyperbole?
Lousy deal and I will stick with my Barclaycard Arrival MasterCard, which arrived in January. The least Comenity Bank could have done was offer VA's "most valued" customers a better deal, like maybe 20K or 30K Elevate points.
Feb 27, 2014, 5:23 pm
#208
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
Last edited by DCBob; Feb 27, 2014 at 5:35 pm
Feb 28, 2014, 12:49 am
#209
Join Date: Sep 2006
Location: SNA
Programs: AA-Gold, HH - Gold, SPG - Gold
Posts: 31
My first statement was off the by 1400 points. My second statement just closed and they corrected the amounts so my spend and elevate points now reconcile.
Feb 28, 2014, 9:17 am
#210
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,654
Your post seems to contain just a little hyperbole 
The email is an ad, nothing more than a piece of junk mail.
Recall that VX already gave us a bunch of points for the prior card, and now more points for the new one.
Note that as a (theoretically) happy VX flyer, VX wants to give you something, but not the the entire F cabin, to you for your business. We want them to make money and keep flying, no?
I'm pretty happy with the perks on the new card. You aren't, and are keeping the new "old" card. We have a cornucopia of options. Even AX is giving VX flyers a statement credit for a purchase right now. The world is your oyster.
Kumbaya
The email is an ad, nothing more than a piece of junk mail.
Recall that VX already gave us a bunch of points for the prior card, and now more points for the new one.
Note that as a (theoretically) happy VX flyer, VX wants to give you something, but not the the entire F cabin, to you for your business. We want them to make money and keep flying, no?
I'm pretty happy with the perks on the new card. You aren't, and are keeping the new "old" card. We have a cornucopia of options. Even AX is giving VX flyers a statement credit for a purchase right now. The world is your oyster.
Kumbaya
Finally got my invitation to apply for the VA Visa Signature card:
Hi DCBob,
We have 10,000 great reasons for you to apply for the new Virgin America Visa Signature Card. As one of our most valued Elevate® members, you’ll get 10,000 Elevate points1 after you make $1,000 in eligible purchases within your first 90 days as a cardholder. That’s enough for up to $200 in Virgin America reward flights*. It’s all yours for a low $49 annual fee.
Really?? If I'm one of your MOST VALUED customers why do I get the same offer others received almost two months ago? Or was that just hyperbole?
Lousy deal and I will stick with my Barclaycard Arrival MasterCard, which arrived in January. The least Comenity Bank could have done was offer VA's "most valued" customers a better deal, like maybe 20K or 30K Elevate points.
Hi DCBob,
We have 10,000 great reasons for you to apply for the new Virgin America Visa Signature Card. As one of our most valued Elevate® members, you’ll get 10,000 Elevate points1 after you make $1,000 in eligible purchases within your first 90 days as a cardholder. That’s enough for up to $200 in Virgin America reward flights*. It’s all yours for a low $49 annual fee.
Really?? If I'm one of your MOST VALUED customers why do I get the same offer others received almost two months ago? Or was that just hyperbole?
Lousy deal and I will stick with my Barclaycard Arrival MasterCard, which arrived in January. The least Comenity Bank could have done was offer VA's "most valued" customers a better deal, like maybe 20K or 30K Elevate points.