New Credit Card Details (Comenity Capital Bank)
Jan 29, 2014, 6:46 pm
#167
Join Date: Jan 2014
Posts: 52
Anybody have experience with point posting yet? My statement closed on the 24th. Called yesterday as no points had posted yet. Was told it would take 1 or 2 more billing cycles before any points post. Call them back if no points post by mid-March. Can't imagine they have so many VX accounts to deal with at this point and surely points would post faster than that.
Login today and the base points posted but not the bonus points for VX ticket purchases--though on the statement it shows the correct amount of points. Will wait a few days and see if the VX ticket 3 X the points post. While the Comenity people are generally friendly, they are mostly clueless when it comes to the program.
Login today and the base points posted but not the bonus points for VX ticket purchases--though on the statement it shows the correct amount of points. Will wait a few days and see if the VX ticket 3 X the points post. While the Comenity people are generally friendly, they are mostly clueless when it comes to the program.
Jan 29, 2014, 8:56 pm
#168
Join Date: Dec 2011
Programs: Alaska / Hilton / Amtrak / Avis
Posts: 26
I just got off the phone with Comenity, and they said to expect the re-issued card (the one of higher quality Vx sent an e-mail about last week) in 7-10 business days (i.e., they should be starting to show up at the end of next week).
The printing in the "windows" of my silver card is starting to rub off, and you can feel the embossed CCV code on the front of the card. Pretty shoddy construction.
The printing in the "windows" of my silver card is starting to rub off, and you can feel the embossed CCV code on the front of the card. Pretty shoddy construction.
Jan 30, 2014, 8:32 pm
#169
Join Date: May 2009
Posts: 460
Today I got my Elevate points for making regular purchases on the new VX card (1 x$). My statement also closed on 1/24. I have not yet received my signup bonus points ( I am expecting 25k), although I have reached the minimum spend requirements. No need to panic yet. I actually think the monthly post is pretty quick..5 days
Jan 31, 2014, 8:05 am
#170
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,849
Did get the triple points for VX purchases credited. Was added three times on the 30th and taken away twice on the 31st...but the end result was the correct total posted.
Jan 31, 2014, 1:00 pm
#171
Join Date: Jun 2013
Programs: Virgin America Elevate Gold
Posts: 220
In case anyone has NOT received their Barclay mastercard yet, you might want to call them. I called and asked when it would be coming and they immediately put a hold on my accound and said they would over night a new one. I guess mine got lost in the mail.
Jan 31, 2014, 4:11 pm
#172
Join Date: Apr 2012
Posts: 10
My statement closed on the 24th.
I have new charges to the 28th.
29th-31st no charges even though I've bought multiple flights and other items.
My 'current available balanace' is wrong by a good $500! Becareful.
I have new charges to the 28th.
29th-31st no charges even though I've bought multiple flights and other items.
My 'current available balanace' is wrong by a good $500! Becareful.
Last edited by virginflightshavedoom; Jan 31, 2014 at 4:57 pm
Feb 3, 2014, 2:03 pm
#173
Join Date: Dec 2010
Location: SNA/LAX
Programs: AA++
Posts: 224
Cancelling flight or changing flight
Does anyone know the details about changing flights/cancelling flights for free if we have the card?
I have the card, but I booked the flights using other credit card, because i didn't get the virgin CC ontime to book the flights.
Is it possible to cancel/change flights only because I have the virgin CC but did not purchase the tickets with virgin CC, in this situation?
I have the card, but I booked the flights using other credit card, because i didn't get the virgin CC ontime to book the flights.
Is it possible to cancel/change flights only because I have the virgin CC but did not purchase the tickets with virgin CC, in this situation?
Feb 3, 2014, 2:07 pm
#174
Join Date: Mar 2001
Location: SFO
Programs: AS — views are my own and do not necessarily reflect those of my employer
Posts: 163
Does anyone know the details about changing flights/cancelling flights for free if we have the card?
I have the card, but I booked the flights using other credit card, because i didn't get the virgin CC ontime to book the flights.
Is it possible to cancel/change flights only because I have the virgin CC but did not purchase the tickets with virgin CC, in this situation?
I have the card, but I booked the flights using other credit card, because i didn't get the virgin CC ontime to book the flights.
Is it possible to cancel/change flights only because I have the virgin CC but did not purchase the tickets with virgin CC, in this situation?
Feb 3, 2014, 2:38 pm
#175
Join Date: Oct 2013
Programs: Delta
Posts: 56
I'm thinking no. Note 4 from the terms and conditions (linked from the VX credit card offer page) says "To receive the waived change or cancel fee benefit, you must include your Elevate account number in your reservation and use your Premium Card to purchase your ticket(s) directly from Virgin America."
Feb 3, 2014, 2:39 pm
#176
Join Date: Sep 2006
Location: SNA
Programs: AA-Gold, HH - Gold, SPG - Gold
Posts: 31
Anybody have experience with point posting yet? My statement closed on the 24th. Called yesterday as no points had posted yet. Was told it would take 1 or 2 more billing cycles before any points post. Call them back if no points post by mid-March. Can't imagine they have so many VX accounts to deal with at this point and surely points would post faster than that.
Login today and the base points posted but not the bonus points for VX ticket purchases--though on the statement it shows the correct amount of points. Will wait a few days and see if the VX ticket 3 X the points post. While the Comenity people are generally friendly, they are mostly clueless when it comes to the program.
Login today and the base points posted but not the bonus points for VX ticket purchases--though on the statement it shows the correct amount of points. Will wait a few days and see if the VX ticket 3 X the points post. While the Comenity people are generally friendly, they are mostly clueless when it comes to the program.
Feb 3, 2014, 9:43 pm
#177
Join Date: Aug 2013
Location: The South
Programs: Skypass, Delta, AA, US Air, Marriott, SPG
Posts: 26
No points posted on my Elevate account yet.
A bit disappointed with their webpage showing recent activities... takes 48 hours to update to the most recent transaction!!
A bit disappointed with their webpage showing recent activities... takes 48 hours to update to the most recent transaction!!
Feb 4, 2014, 2:40 pm
#178
Join Date: Oct 2013
Programs: Delta
Posts: 56
I saw some, but not all, of my points post for the first month's card activity (750 points for ~$1300 in charges). Wondering how long I should wait for the others to appear before calling them...
A far bigger problem is the fact that none of Comenity's cards integrate with Mint.com, which has been my go-to personal finance tool for years. It appears that Comenity rolled out a two-factor authentication at the same time they started issuing the VX card, and broke Mint integration with all of their other private-label cards as well.
I highly encourage folks to keep the pressure on Comenity to re-establish this integration - other CC providers with two-factor auth have been able to do it, including Chase, which has the same login system (a one-time PIN that's sent via email or SMS). For my part, if this isn't fixed soon, I'll just go back to using the Barclay's card.
A far bigger problem is the fact that none of Comenity's cards integrate with Mint.com, which has been my go-to personal finance tool for years. It appears that Comenity rolled out a two-factor authentication at the same time they started issuing the VX card, and broke Mint integration with all of their other private-label cards as well.
I highly encourage folks to keep the pressure on Comenity to re-establish this integration - other CC providers with two-factor auth have been able to do it, including Chase, which has the same login system (a one-time PIN that's sent via email or SMS). For my part, if this isn't fixed soon, I'll just go back to using the Barclay's card.
Feb 4, 2014, 2:50 pm
#179
Join Date: Jan 2014
Programs: Virgin Elevate Silver, Alaska MVP
Posts: 13
I saw some, but not all, of my points post for the first month's card activity (750 points for ~$1300 in charges). Wondering how long I should wait for the others to appear before calling them...
A far bigger problem is the fact that none of Comenity's cards integrate with Mint.com, which has been my go-to personal finance tool for years. It appears that Comenity rolled out a two-factor authentication at the same time they started issuing the VX card, and broke Mint integration with all of their other private-label cards as well.
I highly encourage folks to keep the pressure on Comenity to re-establish this integration - other CC providers with two-factor auth have been able to do it, including Chase, which has the same login system (a one-time PIN that's sent via email or SMS). For my part, if this isn't fixed soon, I'll just go back to using the Barclay's card.
A far bigger problem is the fact that none of Comenity's cards integrate with Mint.com, which has been my go-to personal finance tool for years. It appears that Comenity rolled out a two-factor authentication at the same time they started issuing the VX card, and broke Mint integration with all of their other private-label cards as well.
I highly encourage folks to keep the pressure on Comenity to re-establish this integration - other CC providers with two-factor auth have been able to do it, including Chase, which has the same login system (a one-time PIN that's sent via email or SMS). For my part, if this isn't fixed soon, I'll just go back to using the Barclay's card.
Feb 4, 2014, 5:38 pm
#180
Join Date: Sep 2006
Location: SNA
Programs: AA-Gold, HH - Gold, SPG - Gold
Posts: 31
I saw some, but not all, of my points post for the first month's card activity (750 points for ~$1300 in charges). Wondering how long I should wait for the others to appear before calling them...
A far bigger problem is the fact that none of Comenity's cards integrate with Mint.com, which has been my go-to personal finance tool for years. It appears that Comenity rolled out a two-factor authentication at the same time they started issuing the VX card, and broke Mint integration with all of their other private-label cards as well.
I highly encourage folks to keep the pressure on Comenity to re-establish this integration - other CC providers with two-factor auth have been able to do it, including Chase, which has the same login system (a one-time PIN that's sent via email or SMS). For my part, if this isn't fixed soon, I'll just go back to using the Barclay's card.
A far bigger problem is the fact that none of Comenity's cards integrate with Mint.com, which has been my go-to personal finance tool for years. It appears that Comenity rolled out a two-factor authentication at the same time they started issuing the VX card, and broke Mint integration with all of their other private-label cards as well.
I highly encourage folks to keep the pressure on Comenity to re-establish this integration - other CC providers with two-factor auth have been able to do it, including Chase, which has the same login system (a one-time PIN that's sent via email or SMS). For my part, if this isn't fixed soon, I'll just go back to using the Barclay's card.