Has anyone else noticed that their promotional points haven't posted? I've checked my Virgin account and the 20,000 points don't show. I do show points from normal spending though.
You can't pull up rewards on Comenity's site unless you pull up the statements but none of my statements show the points.
I signed up through the first targeted email I received which was well before the January 31st cutoff for the offer.
I've also noticed that on Virgin my status points show as 0 despite the fact that all of my points are from spend on my card.