New Credit Card Details (Comenity Capital Bank)
Apr 1, 2015, 4:00 pm
#406
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Unfortunately they recently changed the policy and it seems that everyone is not on the same page.
I wouldn't worry about it too much. If you pay, I'm sure that you'll get the statement credit. If not, you can call Comenity and/or VX to complain.
BTW, VA is a completely different airline.
I wouldn't worry about it too much. If you pay, I'm sure that you'll get the statement credit. If not, you can call Comenity and/or VX to complain.
BTW, VA is a completely different airline.
Apr 2, 2015, 1:00 am
#407
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
VX has been good to me or I'm one of the lucky ones when it comes to the baggage fee.
I tend to not claim a bag when I check in. (I just am not sure if I am checking it or going to try to slim things down so I can carry it onboard.) When I arrive at the counter for check in and am checking the bag, the agents tell me either, the fee will be credited back to my account if they charge me or it's waived. Often though, it's waived!!
Only once did I have to call VX to get the fee reversed. The agent said it can take 6-8 weeks for the reversal. I called them back at the 10-week point and 2 days later the reversal posted to my account.
I tend to not claim a bag when I check in. (I just am not sure if I am checking it or going to try to slim things down so I can carry it onboard.) When I arrive at the counter for check in and am checking the bag, the agents tell me either, the fee will be credited back to my account if they charge me or it's waived. Often though, it's waived!!
Only once did I have to call VX to get the fee reversed. The agent said it can take 6-8 weeks for the reversal. I called them back at the 10-week point and 2 days later the reversal posted to my account.
Apr 2, 2015, 12:12 pm
#408
Join Date: Oct 2009
Location: SFO, LON
Programs: BA GGL/CCR, Bonvoy Tit, Hilton Dia etc etc
Posts: 2,354
The recent Comenity site refresh has moved the bar on the online services for the card. Among other things, you can now see pending charges (as of this morning, if I am not mistaken). All in all a much better experience on that front, I still have some stability problems with the site but that's as much likely to be my fault as theirs, as I have my main browser set up to block and tackle all kinds of stuff, so lots of sites don't like me 
May 20, 2015, 9:08 am
#415
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
May 20, 2015, 3:29 pm
#416
Suspended
Join Date: Dec 2014
Posts: 8,460
It's not really that new anymore. There should be at least a few data points. People are getting 5 and 6 Alaska CC's in a single day, how can someone not have tried to get 2 VX CC's in the past 6-8 months?
May 20, 2015, 5:52 pm
#417
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
May 20, 2015, 6:02 pm
#418
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
Quickly looked through the past few pages and did not see this, so apologies if already covered. I have just got a mailer with a special offer of 20K/30K. It says this is a limited time offer till 6/15/15 and to apply at www.virginamerica.com/creditcard.
When I go to this website I see the usual 10K/15K offers. Has anyone got such an offer? How exactly do you get the special bonus? My letter does not have a special code.
When I go to this website I see the usual 10K/15K offers. Has anyone got such an offer? How exactly do you get the special bonus? My letter does not have a special code.
May 20, 2015, 7:45 pm
#419
Join Date: Sep 2005
Posts: 760
Quickly looked through the past few pages and did not see this, so apologies if already covered. I have just got a mailer with a special offer of 20K/30K. It says this is a limited time offer till 6/15/15 and to apply at www.virginamerica.com/creditcard.
When I go to this website I see the usual 10K/15K offers. Has anyone got such an offer? How exactly do you get the special bonus? My letter does not have a special code.
When I go to this website I see the usual 10K/15K offers. Has anyone got such an offer? How exactly do you get the special bonus? My letter does not have a special code.
1. Earning Bonus Elevate Reward Points.
You are eligible to earn bonus Reward Points if you make $1,000 of Net New Purchases within the first ninety (90) days of account opening. If you meet this requirement and you have the Premium Card, you will receive 15,000 bonus Reward Points. If you do not have the Premium Card, you will receive 10,000 bonus Reward Points. If you received a different bonus offer from Virgin America, refer to the specific terms and conditions of your exclusive offer. After qualifying, please allow 6 to 8 weeks for bonus Reward Points to post to your Elevate account. To be eligible for this offer, the Credit Card Account must be open and not in default at the time Points are posted. This one-time bonus offer is valid only for new Credit Card Accounts. Bonus Reward Points earned do not count towards Elevate Gold or Elevate Silver Status.
You are eligible to earn bonus Reward Points if you make $1,000 of Net New Purchases within the first ninety (90) days of account opening. If you meet this requirement and you have the Premium Card, you will receive 15,000 bonus Reward Points. If you do not have the Premium Card, you will receive 10,000 bonus Reward Points. If you received a different bonus offer from Virgin America, refer to the specific terms and conditions of your exclusive offer. After qualifying, please allow 6 to 8 weeks for bonus Reward Points to post to your Elevate account. To be eligible for this offer, the Credit Card Account must be open and not in default at the time Points are posted. This one-time bonus offer is valid only for new Credit Card Accounts. Bonus Reward Points earned do not count towards Elevate Gold or Elevate Silver Status.
May 20, 2015, 11:21 pm
#420
Suspended
Join Date: Dec 2014
Posts: 8,460
Good luck, Comenity Customer Service is some of the worst I've ever encountered in any industry.