New Credit Card Details (Comenity Capital Bank)
Apr 7, 2016, 8:47 am
#497
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,849
Don't really understand why companies don't proactively inform customers when there are issues. Wouldn't it be simpler to send an e-mail to everybody telling us the points will be posted several weeks late due to XX reason and that the $150 off coupon you were promised will also be late by YY amount of time? Instead each person calls Comenity then Virgin America and nobody has a clue other than whatever system was working fine before is apparently not working now.
Maybe they need to negotiate with Alaska to be able to accept the coupons beyond the end of the year...who knows.
Maybe they need to negotiate with Alaska to be able to accept the coupons beyond the end of the year...who knows.
Apr 12, 2016, 5:06 pm
#500
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,849
Apr 13, 2016, 11:40 am
#503
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,849
Apr 14, 2016, 10:03 pm
#505
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,849
The points I had posted were just taken away tonight. The VX call center has already gone down hill since the acquisition announcement and the opening of the new Denver office. Have talked to some pretty clueless agents in the last week on the "gold" line while trying to change flights booked with the VX visa and in dealing with this points issue. A supervisor today said that a memo just came out to tell people to call Comenity as VX can't do anything. Comenity says to call VX. I guess the points will post some day.
Apr 20, 2016, 3:17 pm
#509
Join Date: Jan 2013
Location: NW Florida
Programs: VX Gold, WN CP, Starwood Gold, Hilton Gold
Posts: 21
I have not received my points for March, either. Now April's statement should be upon us. I have not received the $150 Companion Ticket. I've paid my side of the agreement, it's time for them to live up to theirs.
Apr 20, 2016, 4:37 pm
#510
Join Date: Jan 2010
Location: SFO & ORD
Programs: UA1K, VXgold
Posts: 93
But there's nothing we can do about it if they don't fix it. What are we gonna do, take them to small claims court over points???