Don't really understand why companies don't proactively inform customers when there are issues. Wouldn't it be simpler to send an e-mail to everybody telling us the points will be posted several weeks late due to XX reason and that the $150 off coupon you were promised will also be late by YY amount of time? Instead each person calls Comenity then Virgin America and nobody has a clue other than whatever system was working fine before is apparently not working now.

Maybe they need to negotiate with Alaska to be able to accept the coupons beyond the end of the year...who knows.