New Credit Card Details (Comenity Capital Bank)
Apr 21, 2016, 8:56 am
#511
Join Date: May 2011
Programs: AA EXP, DL Plat, VX Gold, VS Gold, HHonors Gold; SPG Gold; Marriott Gold
Posts: 238
CC points typically post on or around 24th each month. I previously had my march points in account but have since disappeared, so we can only hope they'll bring everything up to date with this month's posting
Apr 21, 2016, 9:27 pm
#513
Join Date: Sep 2007
Location: San Francisco
Programs: Alaska MVP Gold, Hyatt Globalist, Marriott LT Titanium, UA Silver
Posts: 118
I spoke with Comenity and Elevate both - worst gold customer service from Elevate I have ever had - Comenity was even worse. Spoke to a "supervisor" at each - each is pointing the finger at the other and each claimed that the other has noted the problem and is working on it - so I just put the card away and am waiting it out.
Apr 22, 2016, 10:45 am
#514
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,849
I spoke with Comenity and Elevate both - worst gold customer service from Elevate I have ever had - Comenity was even worse. Spoke to a "supervisor" at each - each is pointing the finger at the other and each claimed that the other has noted the problem and is working on it - so I just put the card away and am waiting it out.
Apr 22, 2016, 3:52 pm
#516
Join Date: Jul 1999
Posts: 196
Got my April points today, along with a deduction for a credit (which had previously been deducted, then mysteriously given back without notice or indication on "Recent Activity"--it's as if it never happened). Still no March points though.
Apr 22, 2016, 4:34 pm
#517
Join Date: May 2011
Programs: AA EXP, DL Plat, VX Gold, VS Gold, HHonors Gold; SPG Gold; Marriott Gold
Posts: 238
Apr 22, 2016, 11:55 pm
#520
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
Well, as far as I can tell I just had a single posting covering March. April has yet to post for me (and is going to be a little odd since my only charge(s) on the card will be the fee for an award on VS for two).
Apr 27, 2016, 12:23 pm
#522
Join Date: Sep 2015
Programs: DL DM
Posts: 34
I talked to a supervisor via the gold line in Seattle last night. She told me that March points will not post automatically, and that if we suspect a problem, we must contact the Elevate desk via the web form (https://virginamericareservations.cu...om/app/elevate) and ask for a review. She laid the blame squarely on Comenity, citing a known "systems" problem.
Apr 27, 2016, 2:02 pm
#524
Join Date: Jan 2010
Location: SFO & ORD
Programs: UA1K, VXgold
Posts: 93
Anyone ever have an instance where charges that were included on a given statement did not accrue VX points for that statement?
I've noticed that my April statement has $X in new charges, but the statement says that I've earned Y points this period, where Y is substantially less than X. (BTW, I had no returns or negative charges this period.)
I suspect this is because of the following scenario:
1. Transaction date of charge_A before statement close date
2. Post date of charge_A after statement close date
3. Completed charge_A appears on statement with the transaction date as the date of charge
I have not gone back and looked at past statement to see if this is in fact the case, but the numbers appears to be off by roughly the amount of a few charges placed at the end of the statement period that likely didn't post until after the statement period closed, although there's no way to go back and see what date the charges actually posted since they are listed on the comenity website by transaction date.
Anyone have any insight into this issue?
I've noticed that my April statement has $X in new charges, but the statement says that I've earned Y points this period, where Y is substantially less than X. (BTW, I had no returns or negative charges this period.)
I suspect this is because of the following scenario:
1. Transaction date of charge_A before statement close date
2. Post date of charge_A after statement close date
3. Completed charge_A appears on statement with the transaction date as the date of charge
I have not gone back and looked at past statement to see if this is in fact the case, but the numbers appears to be off by roughly the amount of a few charges placed at the end of the statement period that likely didn't post until after the statement period closed, although there's no way to go back and see what date the charges actually posted since they are listed on the comenity website by transaction date.
Anyone have any insight into this issue?
Apr 28, 2016, 1:09 pm
#525
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,849
Anyone ever have an instance where charges that were included on a given statement did not accrue VX points for that statement?
I've noticed that my April statement has $X in new charges, but the statement says that I've earned Y points this period, where Y is substantially less than X. (BTW, I had no returns or negative charges this period.)
I suspect this is because of the following scenario:
1. Transaction date of charge_A before statement close date
2. Post date of charge_A after statement close date
3. Completed charge_A appears on statement with the transaction date as the date of charge
Anyone have any insight into this issue?
I've noticed that my April statement has $X in new charges, but the statement says that I've earned Y points this period, where Y is substantially less than X. (BTW, I had no returns or negative charges this period.)
I suspect this is because of the following scenario:
1. Transaction date of charge_A before statement close date
2. Post date of charge_A after statement close date
3. Completed charge_A appears on statement with the transaction date as the date of charge
Anyone have any insight into this issue?