New Credit Card Details (Comenity Capital Bank)
May 21, 2015, 2:10 pm
#422
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
Quickly looked through the past few pages and did not see this, so apologies if already covered. I have just got a mailer with a special offer of 20K/30K. It says this is a limited time offer till 6/15/15 and to apply at www.virginamerica.com/creditcard.
When I go to this website I see the usual 10K/15K offers. Has anyone got such an offer? How exactly do you get the special bonus? My letter does not have a special code.
When I go to this website I see the usual 10K/15K offers. Has anyone got such an offer? How exactly do you get the special bonus? My letter does not have a special code.
May 26, 2015, 9:57 am
#424
Join Date: Sep 2005
Posts: 760
5/13 Applied and approved for targeted 20k bonus after $1k spend in 90 days
5/20 Received card and completed spend
5/24 Statement close
5/25 10k points posted to Elevate (+ points equal to spend)
May 26, 2015, 11:34 am
#425
Join Date: Apr 2012
Posts: 1,184
Wait a few days. You'll get the other 10k posted separated in a few days time. Backwards, I know, but the same thing happened to me. I called in and the CSR said it'll post separately. I thought he was full of BS, but...sure enough, a few days later the rest of it posted.
May 29, 2015, 9:31 pm
#426
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
A couple of days later (Memorial Day), we go to the Caesars Bacchanal Buffet and the ~$212 charge gets declined. I call Comenity two or three times, as it took forever to navigate to the correct prompts to get the fraud department. Finally get through ~330PM Pacific time. The fraud department is CLOSED for the holiday!!!
Called Tuesday, went through all of the prompts, got in touch with someone in fraud and got the fraud alert cleared. No more problems using the card so far. The guy in the fraud department had a heavy accent so I had some problems understanding him; I HOPE that they haven't offshored their fraud department.
My confidence in Comenity is extremely low.
Jun 3, 2015, 8:35 am
#429
FlyerTalk Evangelist
Join Date: Oct 2005
Location: San Francisco
Programs: UA 1K/1MM, Marriott Tit
Posts: 18,231
What are FTer's experience with the $150 companion credit cert that is supposed to be emailed approximately 6-8 weeks after 1st use/payment of annual fee? It's been about 2 months now - do I need to call/email, and to whom?
Thanks!
Thanks!
Jun 3, 2015, 9:08 am
#430
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,644
The email comes from Elevate and not from the bank, so perhaps that is the place to start before the inevitable finger pointing match between the bank and the airline begins.
Jun 3, 2015, 11:10 am
#432
Join Date: Sep 2005
Posts: 760
Wait a few days. You'll get the other 10k posted separated in a few days time. Backwards, I know, but the same thing happened to me. I called in and the CSR said it'll post separately. I thought he was full of BS, but...sure enough, a few days later the rest of it posted.
Waited a week, nothing doing. Called Comenity, and was promptly referred to VX. VX by phone says wait another billing cycle. Explained the situation via email to VX ([email protected]) and was told in their reply to wait 90 days.
Jun 4, 2015, 3:19 pm
#433
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,722
Quickly looked through the past few pages and did not see this, so apologies if already covered. I have just got a mailer with a special offer of 20K/30K. It says this is a limited time offer till 6/15/15 and to apply at www.virginamerica.com/creditcard.
When I go to this website I see the usual 10K/15K offers. Has anyone got such an offer? How exactly do you get the special bonus? My letter does not have a special code.
When I go to this website I see the usual 10K/15K offers. Has anyone got such an offer? How exactly do you get the special bonus? My letter does not have a special code.
I understand the concept of exploding bonuses but I don't think it really makes sense here - if you want to incentivize people to apply for your card and pay the AF it is hard to see how a 2-day promo will be successful.
That being said, should I jump on this next time it appears, or have there been more lucrative offers in the past?
Jun 8, 2015, 9:54 pm
#435
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
I took another look and could not find anything. I see something at the bottom left with two letters and then four numbers. Is this the code?