Jul 6, 2019, 9:31 pm
Last edit by: WineCountryUA
Update 2017: United p.s. is now called Transcontinental Service. This service is available on flights between EWR<>LAX, EWR<>SFO, and BOS<>SFO.
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service
The first PS flights to/from EWR started 25 Oct 2015
E+ passengers -- hot meals and drinks included
Aircraft 757-200
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)
Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"
other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10
FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.
Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.
Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.
Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service
Originally Posted by United POLARIS FAQ
How does the switch to United Polaris affect United p.s.® Premium Service transcontinental flights?
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
United offers transcontinental travelers the features and comfort of long-haul international flights. Customers enjoy modern aircraft interiors with all-new seats, inflight Wi-Fi, free personal on-demand entertainment at every seat, in-seat power and USB ports.
United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
Travelers in Economy Plus on our premium transcontinental flights now enjoy more than just extra legroom — they’ll also receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more.
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)
Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"
other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10
FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.
Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.
Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.
Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
Jun 4, 2016, 11:34 pm
#616
Join Date: Jun 2013
Posts: 573
UPdate/
My PS flight is tomorrow. I'm position 7 on the upgrade list with RPU and there is 1 business seat left. When there was a few seats left they were offering the upgrade at $419. The one seat left is $2139 upgrade
Jun 5, 2016, 7:24 am
#617
Join Date: Feb 2003
Posts: 4,115
On the return on a 777, there was some sort of catering mishap. The crew only had about 4 menus and had to loan them out to pairs of passengers. There were no hot towels or placemats, and raspberry sorbet was served for dessert instead of the expected vanilla gelato (along with the standard toppings, which I declined). Great crew who did the best with what they had, though.
I took a D1 flight back from JFK, and have to say, catering mishaps and lounges aside, I think UA might just be serving up a slightly better product these days.
Jun 5, 2016, 7:39 am
#618
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,258
I've flown 99% on the 28-biz seat config. So I'm wondering if this is a pattern.....
Jun 5, 2016, 9:25 am
#619
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
I just flew EWR-SFO on one of the intl. 757-200s with the 16-seat biz. The FAs either didn't know how to do p.s. or they were just lazy (more likely). They never served the sorbet (or any dessert). They also didn't distribute amenity kits until I asked (an hour or so into the flight). Lots of table-cloths, napkins and other stuff lay around until just before landing.
I've flown 99% on the 28-biz seat config. So I'm wondering if this is a pattern.....
I've flown 99% on the 28-biz seat config. So I'm wondering if this is a pattern.....
Jun 6, 2016, 1:10 pm
#620
Join Date: Mar 2013
Location: BDL/NYC/BOS
Programs: UA/*A Gold, Global Entry, Marriott Plat, Hilton+IHG Gold, Hertz PC, DL
Posts: 1,752
heads up to t-mobile customers: beginning sometime soon (6/13 i believe), gogo inflight wifi will be free for 1 hour. free SMS will continue.
Jun 6, 2016, 3:07 pm
#621
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
Took the 777 SFO-EWR flight the other day. The boarding area was a complete mess, with Group 1 stretching down the hallway past the neighboring gate. Luckily I stood early in line (re: gate louse) ... or so I thought. The GA had the nerve to say that due to 'catering issues' those in first class rows [sic] should not board and that boarding can start with those in rows 19+. That caused a bunch of Group 1 people to move around creating a Group 0.9 line. A few minutes later we started boarding, basically merging Groups 1 and 0.9.
They did have the p.s. food menu, bottled water, and the silver tin box amenity kit.
They did have the p.s. food menu, bottled water, and the silver tin box amenity kit.
So you want to delay the entire flight so you and rest of premium cabin can board first? With the alternative being no food for the flight, I think the delayed boarding is a small issue.
I just flew EWR-SFO on one of the intl. 757-200s with the 16-seat biz. The FAs either didn't know how to do p.s. or they were just lazy (more likely). They never served the sorbet (or any dessert). They also didn't distribute amenity kits until I asked (an hour or so into the flight). Lots of table-cloths, napkins and other stuff lay around until just before landing.
I've flown 99% on the 28-biz seat config. So I'm wondering if this is a pattern.....
I've flown 99% on the 28-biz seat config. So I'm wondering if this is a pattern.....
Jun 6, 2016, 3:52 pm
#622
Join Date: Oct 2011
Location: NYC
Programs: UA GS, SPG Plat, National EC Executive (Replaced Hertz), Hertz PC (Retired)
Posts: 724
Jun 6, 2016, 5:11 pm
#623
Join Date: Jan 2011
Location: Could be anywhere...
Programs: United Platinum
Posts: 250
I believe the fleet is split on Gogo/non-Gogo, so it really depends on the plane you get. I check the amenities the day before and buy the pass if the flight has that option
Jun 6, 2016, 5:55 pm
#624
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
Jun 6, 2016, 7:48 pm
#625
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,258
Nope. Dinner flight. I think I just had some particularly bad apples. At one point, I woke up to see one slipping something from the galley compartment into their bag (maybe an amenity kit).
Jun 7, 2016, 10:10 am
#626
Join Date: Jun 2013
Posts: 573
just managed to use an rpu ewr - sfo afternoon flight july 3 
Jun 7, 2016, 10:33 am
#627
Join Date: Jul 2010
Location: CMH
Programs: UA 1K, 1MM, HH Diamond, Marriott Gold
Posts: 745
My 1st p.s. flight
I'm on my 1st p.s. flight EWR-SFO and like the new metal Olympic themed amenity kit.
Service has been great, the Trotter steak with chimichurri was good though a little rare for my liking. FA burnt the fudge sauce and we had some sweet smelling smoke for a few minutes so that was exciting.
GoGo is expensive at $33.95 and no prorating based on remaining flight time but have work to do so it is what it is.
I mentioned to one of the FAs that this was my 1st p.s. flight and she lamented that she missed JFK and how much of a surprise it was to them.
All in all, great use of a RPU on a W fare for sure!
Service has been great, the Trotter steak with chimichurri was good though a little rare for my liking. FA burnt the fudge sauce and we had some sweet smelling smoke for a few minutes so that was exciting.
GoGo is expensive at $33.95 and no prorating based on remaining flight time but have work to do so it is what it is.
I mentioned to one of the FAs that this was my 1st p.s. flight and she lamented that she missed JFK and how much of a surprise it was to them.
All in all, great use of a RPU on a W fare for sure!
Last edited by RockinRon; Jun 7, 2016 at 4:33 pm Reason: added pictures
Jun 11, 2016, 7:45 pm
#628
Join Date: Jul 2015
Programs: UA Platinum, Starbucks Gold
Posts: 873
Just took UA 751 EWR-LAX today on the pmUA 772. We landed 42 minutes early! Short flight time of under 5 hours.
We received Dasani water bottles after the main before the sundae. Crew was pleasant and friendly but meal service took 3 hours!!!! Has anyone else had that experience on a ps flight?? I was quite annoyed as I waited for the sundae (huge delay between courses, my tray and wine glass sat for quite a while between both app and main and between main and sundae), but wanted to nap and had little time to do so.
We received the Int'l amenity kit which was nice.
We received Dasani water bottles after the main before the sundae. Crew was pleasant and friendly but meal service took 3 hours!!!! Has anyone else had that experience on a ps flight?? I was quite annoyed as I waited for the sundae (huge delay between courses, my tray and wine glass sat for quite a while between both app and main and between main and sundae), but wanted to nap and had little time to do so.
We received the Int'l amenity kit which was nice.
Jun 11, 2016, 8:35 pm
#629
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Jun 13, 2016, 3:31 am
#630
Join Date: Nov 2005
Location: SFO and OAK
Programs: FAF, Hyatt <>, SPG PLT
Posts: 2,240
I don't think that is what the original poster said at all. Seems reasonable that a premium passenger would expect premium service. Why else would anyone pay for a premium ticket?