dinoscool3

abaheti

Maybe someone in marketing is reading our threads... I just got an email survey asking me about the quality of my Gold kit and how I felt about it.

SFOrunner

Lucky! I got an email today with subject: "Welcome to Premier 1K status" and in the message body, "Your membership materials will be arriving in 4 to 6 weeks."

Well done, UA.

NikoLGA

Do you have a Twitter account? If so, tweet @UNITED, saying I insist on a Silver card. If you don’t call again and ask to speak to a supervisor.

chermorg

I called originally, mentioning that I required one for my travel organizational reasons when asked why, and she actually claimed to have tried (and gotten an error on the website). I then tweeted and got what looks like some still incorrect message that "Hi there, Greg. You should receive a physical membership card in the kit. " but then "My mistake, Greg. It looks like the physical card is for Premier Gold members and above. " and "Unfortunately, it doesn't look like a possibility for Silver Premier. ". I then was emailing Premier Voice on an unrelated issue and tagged on a request for the status of kit and card and got this reply:

I'm not really inclined to call again just for the purposes of getting a card, but it's not like I call infrequently while travelling so I'll tag a request on to one of those calls probably. Thanks for giving me hope at least :P

schnitzer

Looks like they screwed up. I got a Platinum kit even though I re-qualified for 1K.
I crossed on Dec 26th.

username

I got mine 1/26 but did not pick it up from the Post Office until recently. First, I was thinking what a waste to have a box if there is nothing special inside. Then I saw there was something special in there

abaheti

I just emailed and called. Phone agent said "we don't do cards for Gold anymore, sorry." And email says "I know this may be disappointing, but we no longer provide plastic cards for Premier Gold members...[explanation of how to get a digital card, bar code, print a card on paper, etc]... Please note: The Star Alliance Gold lounges should accept your digital card."

"Should" being the key word here, right? For those of you who got a plastic card issued, any magic words I need to use or just HUACA? Anyone have success getting Lufthansa lounge dragons to use the digital card vs swiping plastic (which is what they've always insisted on for me)? Priority lines in Asian airports also love physical cards. I don't know why this is so irritating to me, but it feels as nickel-dimey as half-cashews. I'd so rather have my card than the dumb luggage tag.

NikoLGA

I’d call again and insist on a card, if you really want one, especially as a Gold. You can ask to escalate the case to a supervisor if need be. The only hold-up could be if you requested a full kit in the last few weeks, at which point the supervisor should tell you a date in which you can call in and request one.

Xyzzy

"I dn't have a smartphone to display a digital card on" would probably be a good thing to say...

abaheti

Funny, I was just thinking this same thing, and it is true -- I am a die hard BlackBerry user, so the fancy app probably won't run on my BB OS phone.

Xyzzy

I gave up my BBS Blackberry for ... an Android Blackberry! The app works for me -- but then again UA sent me a card. Good luck and let us know what UA says.

abaheti

Bingo! So I replied to the email saying I don't have a phone capable of running the app and that I require a card for international use. Then I called and got a nice rep. He didn't ask why, just started to process the request but also noticed that someone else had put in a request. Basically, someone had acted on my email within the few minutes it took me to get a rep on the phone. Had him do my MM companion too (he had it so I didn't need to give him her MP #). I asked him if they are getting a lot of calls about this and he said "oh yeah, tons" and then something to the effect of "I don't think this is saving much money". So, HUACA it is. Have to say I'm impressed that my email was acted on so quickly and that his system let him see everything.

(I'm holding on to my Classic -- keyboard and HUB are too valuable!! I may PM you about the Android option!)

NikoLGA

My best guess is that there was an internal memo to reps to try to push people to use the mobile card.

When I called, they asked me why I don’t just print out a card, I replied that I don’t have a printer (which is TRUE) and she processed the physical Silver card.

abaheti

I viewed my "printable" card and didn't see the barcode; if they want to push people the barcode is what might make its usability on par with the app.