Jan 22, 2018, 4:34 pm
Last edit by: PTahCha
Let's use this thread to report actually delivery of the packets and comments about the kit contents.
Please no "nothing yet" posts (at least until we get to mid-January (15 Jan 2017 is be more specific) when that mean there is an issue.
In the past, UA has used mystatus.united.com to report shipment status of the kits.
Past years
Have you received you 2017 Premier Kit-Post when you qualified and have received it
Receipt of 2016 MileagePlus Elite Card/Packets
Receipt of 2015 MileagePlus Elite Card/Packets
Receipt of 2014 MileagePlus Elite Card/Packets
Please no "nothing yet" posts (at least until we get to mid-January (15 Jan 2017 is be more specific) when that mean there is an issue.
If everything goes to plan, this is what you are supposed to get this year:
Global Services: Card, Luggage Tags, Drink Chits, Coasters, Global Service Perk, Luggage Wrap (request)
Premier 1K: Card, Luggage Tags, Drink Chits, Coasters, Luggage Wrap (request)
Premier Platinum: Card, Luggage Tags, Drink Chits
Premier Gold: Card (request), Luggage Tag
Premier Silver: Card (request), Luggage Tag
Global Services: Card, Luggage Tags, Drink Chits, Coasters, Global Service Perk, Luggage Wrap (request)
Premier 1K: Card, Luggage Tags, Drink Chits, Coasters, Luggage Wrap (request)
Premier Platinum: Card, Luggage Tags, Drink Chits
Premier Gold: Card (request), Luggage Tag
Premier Silver: Card (request), Luggage Tag
Past years
Have you received you 2017 Premier Kit-Post when you qualified and have received it
Receipt of 2016 MileagePlus Elite Card/Packets
Receipt of 2015 MileagePlus Elite Card/Packets
Receipt of 2014 MileagePlus Elite Card/Packets
2018 Premier Kits are Shipping - Have you received yours?
Feb 17, 2018, 5:24 pm
#571
Original Poster
Join Date: Mar 2015
Location: New York, NY
Posts: 687
Same with A3, if checked in at a full service desk. The cardstock passes from Aegean do not reflect my status or any acknowledgement of my Star Alliance status. If my dad (who really doesn’t have a smartphone, let alone a cellphone) was traveling on A3, then he’d be in the weeds.
Feb 17, 2018, 6:23 pm
#572
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,971
I wonder if someone should write to the Star Alliance customer service to have them clarify the rule and do something about the lack of a physical card (i.e. either mandate airlines to print on boarding pass, make UA issue the cards....)
Feb 17, 2018, 6:38 pm
#573
Join Date: Jan 2018
Programs: UA, LH, BA
Posts: 294
Same with A3, if checked in at a full service desk. The cardstock passes from Aegean do not reflect my status or any acknowledgement of my Star Alliance status. If my dad (who really doesn’t have a smartphone, let alone a cellphone) was traveling on A3, then he’d be in the weeds.
one of the lounge agents told me that they've seen people use photoshopped image of a real digital card, but with the expiration dates altered.... which was why they refused to accept it... physical cards are required.
Feb 17, 2018, 6:39 pm
#574
Original Poster
Join Date: Mar 2015
Location: New York, NY
Posts: 687
Asiana comes to mind: Asiana cease to issue Plastic Membership Card
I’ve heard that same thing at the A3 Lounge in SKG, of course, I gain access there with my Star Alliance Lounge Card (United Club), but they told me that they aren’t accepting digital cards.
Feb 17, 2018, 6:46 pm
#575
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,043
They should only accept digital cards displayed in the UA app. If you tap the image the barcode is shown which I am assuming can be scanned.
Feb 17, 2018, 6:49 pm
#576
Original Poster
Join Date: Mar 2015
Location: New York, NY
Posts: 687
Most international lounges don’t have barcode readers, though, only magnetic stripe reader. What typically happens is an agent will swipe the physical card, realize that they are having no success (magnetic strips on UA Premier Cards have been coded with no info for years now) decide to insert the info in manually with the number on the front.
Feb 17, 2018, 7:31 pm
#577
Join Date: May 2016
Posts: 37
Tried getting a physical silver card via email and still received a no. Despite stating I don't have a smartphone/printer they still said the request can't be accommodated. I think I'm just going to take no for an answer, the CSR on the phone the other day seemed to genuinely try to get one for me and the system wouldn't let her. United might have made it so that only Golds can get a card like this. Consider yourselves lucky if you managed to get one!
Feb 19, 2018, 7:04 am
#578
Join Date: Mar 2005
Location: Wherever
Programs: UA 1MM for a while now, AS for a minute, BAEC newly minted Gold
Posts: 1,172
deleted
Last edited by cyborg; Jun 2, 2018 at 3:33 pm Reason: Moving on from Flyertalk
Feb 19, 2018, 1:37 pm
#579
Join Date: Oct 2011
Location: BUR / LAX
Programs: UA MM/Gold; WN A-list; HH something depending; Marriott Gold
Posts: 1,554
While in business class the card can still help. Recently my *G card got me pointed to the nicer lounge in Zurich, but business boarding pass alone that said *G didn't do it. Also, I've noticed with award flights that my UA status often doesn't make it all the way through to the boarding pass.
(Interestingly, I had replied to my last response asking them to please forward to a manager so the rep would get bonus points for such quick and good service; I got another reply saying card would be sent, but this time the language about "use virtual app card" was dropped.)
(Interestingly, I had replied to my last response asking them to please forward to a manager so the rep would get bonus points for such quick and good service; I got another reply saying card would be sent, but this time the language about "use virtual app card" was dropped.)
Feb 20, 2018, 4:38 am
#580
Join Date: Mar 2011
Programs: UA 1MM, AS MVP Gold, Marriott Gold
Posts: 23
Received Gold kit on 2/14. Emailed MileagePlus to request physical card, and they said the card has been requested, should arrive within six weeks.
BTW, mystatus.united.com never showed "Pending" or "Shipped" status. Just showed as below:
BTW, mystatus.united.com never showed "Pending" or "Shipped" status. Just showed as below:
Feb 20, 2018, 5:03 am
#581
Suspended
Join Date: Jan 2018
Programs: UA Premier Silver
Posts: 311
This is what mine shows also, but I did catch it say pending for what I assume is less than 24 hours one day by sheer dumb luck of checking the site when it switched from nothing -> digital card -> pending -> digital card and has stayed there. I haven't gotten my kit yet - maybe they actually did request one with a card for me? :P
Feb 20, 2018, 9:37 am
#582
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
Just for comparison, I still not have not received my 2018 DL Plat kit.
So while UA may be slow here, they are not the worst.
So while UA may be slow here, they are not the worst.
Feb 20, 2018, 9:45 am
#583
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Feb 20, 2018, 10:12 am
#584
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
Feb 20, 2018, 10:56 am
#585
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,043
Received my Marriot gold kit last week.