Jan 22, 2018, 4:34 pm
Last edit by: PTahCha
Let's use this thread to report actually delivery of the packets and comments about the kit contents.
Please no "nothing yet" posts (at least until we get to mid-January (15 Jan 2017 is be more specific) when that mean there is an issue.
In the past, UA has used mystatus.united.com to report shipment status of the kits.
Past years
Have you received you 2017 Premier Kit-Post when you qualified and have received it
Receipt of 2016 MileagePlus Elite Card/Packets
Receipt of 2015 MileagePlus Elite Card/Packets
Receipt of 2014 MileagePlus Elite Card/Packets
Please no "nothing yet" posts (at least until we get to mid-January (15 Jan 2017 is be more specific) when that mean there is an issue.
If everything goes to plan, this is what you are supposed to get this year:
Global Services: Card, Luggage Tags, Drink Chits, Coasters, Global Service Perk, Luggage Wrap (request)
Premier 1K: Card, Luggage Tags, Drink Chits, Coasters, Luggage Wrap (request)
Premier Platinum: Card, Luggage Tags, Drink Chits
Premier Gold: Card (request), Luggage Tag
Premier Silver: Card (request), Luggage Tag
Global Services: Card, Luggage Tags, Drink Chits, Coasters, Global Service Perk, Luggage Wrap (request)
Premier 1K: Card, Luggage Tags, Drink Chits, Coasters, Luggage Wrap (request)
Premier Platinum: Card, Luggage Tags, Drink Chits
Premier Gold: Card (request), Luggage Tag
Premier Silver: Card (request), Luggage Tag
Past years
Have you received you 2017 Premier Kit-Post when you qualified and have received it
Receipt of 2016 MileagePlus Elite Card/Packets
Receipt of 2015 MileagePlus Elite Card/Packets
Receipt of 2014 MileagePlus Elite Card/Packets
2018 Premier Kits are Shipping - Have you received yours?
Mar 24, 2018, 6:37 pm
#617
Join Date: Jul 2012
Posts: 1,115
So for me it took approx +/- 4 weeks after the request was made (I live in AZ, the envelope came from MN and doesn't indicate when it was shipped).
Mar 24, 2018, 11:23 pm
#618
Join Date: Jul 2011
Location: West Coast
Programs: UA 1K 2MM, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 264
I lost my 1K status in Feb but just requalified. Got a notice to use my digital card. Seems physical cards are no longer automatically sent for any status level except maybe GS starting this year.
Mar 25, 2018, 2:05 am
#619
Join Date: Mar 2009
Location: SFO, OAK
Programs: UA GS 0.9MM, HHonors Gold, Marriott Gold
Posts: 173
Is there a conclusive answer to this? I dropped to UA Gold this year and did not receive a physical card. Going through FRA in a few hours (LH -> UA) and really need to get into the SEN lounge near Z. Have they been consistent in not requiring a physical card?
Mar 25, 2018, 2:32 am
#620
Join Date: Jul 2012
Posts: 1,115
Happy that I got my physical card now to avoid these situations, but I hope/expect that this gets sorted out sooner than later.
Apr 4, 2018, 11:43 am
#621
Join Date: Mar 2011
Programs: UA 1MM, AS MVP Gold, Marriott Gold
Posts: 23
Received my physical Premier Gold card on 3/29. Took six weeks.
Apr 10, 2018, 11:43 am
#622
Join Date: Jan 2016
Location: Germany
Programs: UA 1K
Posts: 417
So MileagePlus Team in Germany just notified me, that they don't ship any more Gold cards - even when manually requested...
Hopefully the US service team is more helpful in this case.
Hopefully the US service team is more helpful in this case.
Apr 11, 2018, 9:26 am
#623
Join Date: Jan 2017
Location: Chicago
Programs: United 1k , Hertz President's Circle, Avis President's Club, Marriott Platinum, SPG platinum
Posts: 68
After 3 failed attempts at procuring the 1k kit, I finally got it in the mail yesterday. Now I am just waiting to see my gold baggage tags come soon!
Apr 11, 2018, 10:56 am
#624
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
And Germany is one of the few places where you really want one in you hand. For when you meet an agent at a LH Senator's lounge that will deny you access for no reason.
Apr 11, 2018, 3:00 pm
#625
Join Date: Jan 2016
Location: Germany
Programs: UA 1K
Posts: 417
US support said, they've shipped a card now. Hopefully it's true this time.
Apr 15, 2018, 11:21 pm
#626
Join Date: Jan 2016
Location: IAD, DEL, IXC, BWI, DCA, YYZ
Programs: UA 1K, Amex Plat, UA Club Card, National EE, Global Entry, TSA Pre✓
Posts: 275
How reliably are the Premier Kits shipped to foreign addresses?
Apr 17, 2018, 10:02 am
#627
formerly gantid
Join Date: Mar 2014
Location: IAD
Programs: UA Mileage Plus Platinum, Marriott Platinum elite, *G, Hilton Gold
Posts: 198
quick update, I just received my kit in about 4 weeks after calling the service team (US address). it was relatively painless.
Apr 30, 2018, 9:07 pm
#628
formerly 1984SW
Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
Posts: 1,058
It's been a comedy of errors, but I finally got ... a membership card. I've been pursuing getting a Premier "kit" since last December and today in the mail I received a membership card. Not sure I want to put any more effort in getting a kit at this point.
May 1, 2018, 2:33 pm
#629
Join Date: Oct 2011
Location: BUR / LAX
Programs: UA MM/Gold; WN A-list; HH something depending; Marriott Gold
Posts: 1,554
Do you really care about a luggage tag and some papers explaining your benefits? Not worth the effort IMO if you have the actual card. Gold doesn't get drink chits or anything else exciting.
May 8, 2018, 8:08 am
#630
Join Date: Jan 2016
Location: Germany
Programs: UA 1K
Posts: 417
It was a long way, but finally received my Gold card today in Germany
1) January 29th: Requested card via e-mail (in German)
2) February 5th: German support answered, the card has been ordered for me
3) April 5th: Requested the card again (in German) because it has not been delivered yet
4) April 9th: Support (German) answered, that Gold Cards are no longer issued
Not the answer I hoped for, so:
5) April 10th: E-Mail to the US service center asking for a Gold card
6) April 10th: US Support anwers, the card has been requested and should be delivered within 6 weeks
7) May 8th: Finally received the card
Looks like I just have to do the Platinum this year to avoid these issues.
1) January 29th: Requested card via e-mail (in German)
2) February 5th: German support answered, the card has been ordered for me
3) April 5th: Requested the card again (in German) because it has not been delivered yet
4) April 9th: Support (German) answered, that Gold Cards are no longer issued
Not the answer I hoped for, so:
5) April 10th: E-Mail to the US service center asking for a Gold card
6) April 10th: US Support anwers, the card has been requested and should be delivered within 6 weeks
7) May 8th: Finally received the card
Looks like I just have to do the Platinum this year to avoid these issues.