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-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   Functionality issues/questions with "New" (Fall 2015) United.com (https://www.flyertalk.com/forum/united-airlines-mileageplus/1758131-functionality-issues-questions-new-fall-2015-united-com.html)

emcampbe Jun 28, 2016 11:51 am

Perhaps this goes back to the old site, as well, but last night, booked two one-way tickets (US to Canada) and thought I'd save time by doing lap infant at the time of booking online, thinking everything could ticket at once and I could save myself a call. Priced out ok, including taxes for infant at what I expected.

Of course, neither ticketed on its own, and called in to get these done this morning. But not sure why they allow you to add infants if they won't be ticketed anyway. For me, I notice I never got sent e-ticket, but my guess is non-frequent flyers wouldn't know they had to call in and might have a surprise when trying to check in.

elayman Jun 28, 2016 1:14 pm


Originally Posted by lincolnjkc (Post 26836858)
I think I've seen the reverse problem happen several times over the past couple months.

I.e. For some but not all flights for a given search criteria it's showing a fare in Economy (Lowest) but it's showing Economy (Unrestricted) as unavailable.

It seems to be dependent on the length of the itinerary. I am done wondering why, just know that the lowest economy is only showing up for me on all flights if I plan to be gone at least a week. :o

zoegksf Jun 28, 2016 1:37 pm

UA doesn't fly from SFO to IAH.:rolleyes:

AONwheels Jun 28, 2016 9:38 pm


Originally Posted by zoegksf (Post 26843444)
UA doesn't fly from SFO to IAH.:rolleyes:

It doesn't? It did in April.

WineCountryUA Jun 28, 2016 10:31 pm


Originally Posted by AONwheels (Post 26845458)
It doesn't? It did in April.

The earlier post was a sarcastic report of an occasional problem in the booking engine to report no flights when there are flights.

matjes Jun 29, 2016 3:15 am

Cannot select higher fareclass?
 
I want to change flights on an tinerary I have (originaly Q class both legs0

In the 'change flghts' menu, I select my new dates, and

(X) enter specific fare class
M,E,U,H,Q,V,W

yet, the only fareclass I get is S (and a promised refund!)

However, seeing the same flight on a second 'new' search, I can select details and (having expert mode) I see:


Available fare classes:
J9 JN9 C9 D8 Z7 ZN7 P3 PN0 R0 RN0
IN0 I0 Y9 YN9 B9
M9 E9 U9 H9 HN9 Q9 V9 W9
S9 T9 L9 K9 G4 N0 XN9 X6

so why does it not offer me an M class for (presumably) more $$$?

btw: SHouldn't that 'enter fare classes' ensure it searches them in the entered order?

lincolnjkc Jun 29, 2016 5:43 am

For the thrust of your post: This has been broken for a while, even before the "new" website (even before the merger, actually) I've found I frequently (almost always) have to call reservations to make a change and while preserving the original fare class. ("Y" or "B" for me)

It's so bad that I've given up on the "change" functionality for all intents and purposes and usually just refund the original itinerary and re-ticket it as a new reservation rather than dealing with all of the quirks of changing. (For the same reason I don't book round trips anymore -- just two one ways).

For the BTW question: I think this could go either way; if it were working correctly I'd want it to give me flights with any of the selected fare classes sorted by the preference selected elsewhere/or using the new flight display grid (e.g. price, schedule) -- if I've entered it as an acceptable fare class I don't really care what fare class I'm booking as long as it's one of the ones I said I wanted. (Which, as above, is not how it's currently working)

halls120 Jun 29, 2016 5:47 am

Yesterday morning I booked a flight for MsHalls120 and I, and secured a miles upgrade to BF at booking. It also involved the "we need 24 hours to confirm with our partner airline" warning. Eight hours later, it came through without intervention, and our flights were ticketed. I also used MsHalls120's account to book our tickets so I could use her miles but I used my credit card and directed the receipt to my e-mail, not hers.

All pretty ordinary stuff, but yes, I was worried I'd have to call at some point. Surprisingly, the system worked without human intervention. ^^

altbg Jun 29, 2016 8:24 am

Looks like UA made several changes (they probably want to call it improvements) to the view reservation page.

As someone had already mentioned, seat assignments are not showing anymore which is annoying as I always used that as an indicator to make sure I still have my seat assignment.

They also blanked out parts of the KTN and birth date.

Kacee Jun 29, 2016 9:05 am


Originally Posted by lincolnjkc (Post 26846713)
It's so bad that I've given up on the "change" functionality for all intents and purposes and usually just refund the original itinerary and re-ticket it as a new reservation rather than dealing with all of the quirks of changing. (For the same reason I don't book round trips anymore -- just two one ways).

Yes "change flights" is totally broken. I don't even try anymore.

And I can't do what you suggest (cancel and rebook) because my refund attempts on the website always error out.

For me, "change flights" is 100% a "call United" experience.

Silver Fox Jun 29, 2016 10:08 am

Mine all seem ok, they are TATL if that makes a difference.

matjes Jun 29, 2016 10:17 am

2 Attachment(s)
So I have a itinerary which I need to change (both flights)

It originally shows my flights as shown in the first attachment,
with spelled-out months, and that is OK

Sat., 2 Jul., 2016
and
Sat., 9 Jul., 2016

When it comes to select the replacement flights, however it shows
the dates in numerical format, and screws that up

one date is shown as

7/2/2016
and the other
9/7/2016

so it seems to apply my local data-preference (which is not the US MM/DD/YYYY style but DD/MM/YYYY) for one date, and the other for the other date.

I have to click the calendar and make sure it applies the correct dates, so that I did not accidentally booked flights in February or September !

RobOnLI Jun 29, 2016 10:18 am


Originally Posted by altbg (Post 26847345)
Looks like UA made several changes (they probably want to call it improvements) to the view reservation page.

As someone had already mentioned, seat assignments are not showing anymore which is annoying as I always used that as an indicator to make sure I still have my seat assignment.

They also blanked out parts of the KTN and birth date.

Birthday and KTN have been partially blocked for a long time.

But now I also can't see any of my seat assignments. I have 3 active reservations at the moment. :td::td::td::td:

-RM

Silver Fox Jun 29, 2016 10:36 am

I have 2 active, both TATL, but one with domestic too, and they all show my assigned seats correctly by going through Reservations->View/Change Seats. Is that what everyone else is doing or something else?

RobOnLI Jun 29, 2016 11:01 am


Originally Posted by Silver Fox (Post 26847967)
I have 2 active, both TATL, but one with domestic too, and they all show my assigned seats correctly by going through Reservations->View/Change Seats. Is that what everyone else is doing or something else?

That's not what we're talking about. We're talking about seat assignments no longer appearing on the manage reservation page. They showed under your birthdate/KTN and above the MileagePlus Earnings section.

-RM


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