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-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   Functionality issues/questions with "New" (Fall 2015) United.com (https://www.flyertalk.com/forum/united-airlines-mileageplus/1758131-functionality-issues-questions-new-fall-2015-united-com.html)

TomMM Apr 25, 2016 7:44 pm


Originally Posted by sokolov (Post 26530221)
When booking flights on united.com, they show what *seems* to be the cheapest price for the day you asked for, plus for two days before and after.

I've found that these prices are, in fact, *not* necessarily the cheapest available. (See Screenshot) I was surprised to find a cheaper flight when I played around with the sorting on a recent one-way booking.

Is it a known fact that united.com makes it appear more expensive than necessary? And why would they do that? Or is it a bug?

Today I encountered the opposite, the lowest fare at the top was no where to be seen in the listed flights(They were more expensive).

iflyabunch Apr 25, 2016 9:45 pm

I'm trying to book the following trip in business class:

IAH - NRT
open jaw
UUS - ICN - LAX - IAH

When I input everything and begin the search, for the first leg it offers only economy class although J9 C9 D9 Z9 and P9. Anyone know why this happens?

LIH Apr 27, 2016 7:55 am

This morning I was trying to book a one way P fare ORD>LGA but when I clicked through to select my seats it wouldn't let me grab a seat up front. The mouse-over said the "you may have an opportunity to purchase...". Went back, did it again, and that time it worked fine. It was booking me into P the first time as well.

altbg Apr 27, 2016 7:46 pm

I was just checking one of my flights on .bomb and saw a big E+ ad in between my outbound and inbound legs. It wanted to sell me E+ for my flight from ATL to SFO for a cheaper price. Only problem is, I have no flights from ATL.

Nice job UA IT. :rolleyes:

This is the first time I have seen an E+ advertisement for a specific flight when looking at reservation details.

cfischer Apr 28, 2016 5:51 pm


Originally Posted by iflyabunch (Post 26535353)
I'm trying to book the following trip in business class:

IAH - NRT
open jaw
UUS - ICN - LAX - IAH

When I input everything and begin the search, for the first leg it offers only economy class although J9 C9 D9 Z9 and P9. Anyone know why this happens?

Try forcing it by only allowing P or higher

Silver Fox Apr 29, 2016 5:24 am

And despite booking a trip this morning, I need to book another one, I can login on the home page, gives my name, miles, etc, I move to the "Reservations" page to make a roundtrip and I am logged out and cannot login to get recent searches, expert mode, etc etc. Hmmm.

Xyzzy Apr 29, 2016 5:49 am


Originally Posted by Silver Fox (Post 26551946)
And despite booking a trip this morning, I need to book another one, I can login on the home page, gives my name, miles, etc, I move to the "Reservations" page to make a roundtrip and I am logged out and cannot login to get recent searches, expert mode, etc etc. Hmmm.

Try clearing all of your UA cookies (or using private browsing) and l:pgging in via this page:

https://www.united.com/web/en-US/app...t/account.aspx

Silver Fox Apr 29, 2016 7:58 am


Originally Posted by Xyzzy (Post 26551998)
Try clearing all of your UA cookies (or using private browsing) and l:pgging in via this page:

https://www.united.com/web/en-US/app...t/account.aspx

I shall try to remember that ! Many thanks, clearing the cookies did it, I should have thought of it myself but I have decided to have a stupid Friday. :)

But the myriad of flights I looked at all have RN=0 and R=0 have hardcoded. I thought I was joking about that but I am not so sure now ! :)

sogboulder Apr 29, 2016 1:12 pm

I still can't buy a ticket on United. I've been trying for nearly a month and I still get the stupid:

We are unable to process your request. Please see the message below for details.

We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.


message when I select a flight. No wonder their financials are in the tank. In the past, they may have had difficulties getting me where I'm going in a timely fashion, but at least they were willing to take my money. There are over 1700 posts in this thread, and we haven't hear a peep from United.

zoegksf Apr 29, 2016 2:07 pm


Originally Posted by sogboulder (Post 26554104)
I still can't buy a ticket on United. I've been trying for nearly a month and I still get the stupid:

[I]There are over 1700 posts in this thread, and we haven't hear a peep from United.

Again, I don't really think they think there is a problem. I got this canned response after spending $3500+ on AA due to not being able to ticket on UA. Just glad I got my 4 segments out of the way for this year as I gave up on trying UA. AA has been more price completive anyways.

Dear Mr.:



We appreciate when customers take the time to share comments and suggestions. Feedback like yours presents opportunities to improve or enhance our products and services.



Rest assured that we want to do everything we can to ensure that your travel needs are met, which is why we continually focus on improving our products and services.



Please know I have forwarded your comments to the appropriate senior management for review and necessary corrective action regarding your experiences with united.com.



As a MileagePlus Premier Gold member your satisfaction is important to us. We recognize the loyalty you have demonstrated by making United Airlines your airline of choice and we wish to preserve that relationship. We will do our utmost to make your future contacts with us satisfactory in every respect. It is a privilege to serve you.



Regards,

lincolnjkc Apr 29, 2016 2:36 pm


Originally Posted by sogboulder (Post 26554104)
There are over 1700 posts in this thread, and we haven't hear a peep from United.

Plausible deniability. If they don't comment here they can pretend that they aren't aware there is a problem.

Meanwhile the website has gotten noticeable better--er...less awful--over the past week or two. It actually seems to remember me most of the time and only errors out at about 20% of the former rate (in my case...though it seems like everyone is having vastly different problems with the site so that may not mean anything to anyone else)

mauld Apr 30, 2016 6:08 am

United MP Login Page
 
Ever since United MP changed its home page I've been faced with the following issue when I log on--
The main page appears with my name and general info, and I am asked to Log In. When I click on the the box with my name, it automatically brings me to the MP Account Update Page, I then have to click on the United title on top of page to get back to my Flight Status, Trips etc. (I updated my info, changed my password etc ages ago). Is this the new norm ? It just seems to be an unnecessary step I have to go through every time I log on to UA MP:confused:

fumje Apr 30, 2016 6:52 am


Originally Posted by mauld (Post 26556755)
Ever since United MP changed its home page I've been faced with the following issue when I log on--
The main page appears with my name and general info, and I am asked to Log In. When I click on the the box with my name, it automatically brings me to the MP Account Update Page, I then have to click on the United title on top of page to get back to my Flight Status, Trips etc. (I updated my info, changed my password etc ages ago). Is this the new norm ? It just seems to be an unnecessary step I have to go through every time I log on to UA MP:confused:

If I understand your description, there should be a button or link at the bottom saying 'Accept and Submit'. Once you've clicked that, it shouldn't bother you again.

mauld Apr 30, 2016 10:36 am

Duh!! That seemed to work, I never scrolled down to the bottom of the page after editing my info. :o THANK YOU!!!!!

mmayer Apr 30, 2016 11:26 am


Originally Posted by sogboulder (Post 26554104)
I still can't buy a ticket on United. I've been trying for nearly a month and I still get the stupid:

We are unable to process your request. Please see the message below for details.

We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.


message when I select a flight. No wonder their financials are in the tank. In the past, they may have had difficulties getting me where I'm going in a timely fashion, but at least they were willing to take my money. There are over 1700 posts in this thread, and we haven't hear a peep from United.

What browser are you using?

I find booking ability comes and goes in Firefox. If I get that error in Firefox after selecting the outbound segment, I fire up Chrome and am generally able to complete the booking in Chrome.


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