Credit card issues?
 

I booked a flight online today. When it came time to pay, the system accepted my CC details, and then the 'sun' just spun for minutes, until I got an 'there was an error, please correct the input. But no indication what was wrong (no 'declined, not any of the usual 'Mastercard Securecode' etc. So I submitted again, same thing. After 3 times, I get a message to call the ticketing office.
Further attempts to pay for this itinerary online also do not let me click 'Credit Card' (the radio button simply does not work)..

So called the ticketing office, and the agent did take my CC details, then had a 'short check ' (which too ca 15 minutes on hold) and came back saying that 'it is processing now'.

But nothing. No email from or SMS from my bank of the transaction (which I get for *every* transaction on this card), no email from united and the itinerary still shows as unticketed.

There never was any 'declined' or such, so I do not thing the error is even at my bank or between UA and the bank, looks much more like it is happening inside UA before they even reach the bank?

Is anyone else seeing similar CC processing issues ?

Nope. Back to the USA and I have GE and a trusted traveller number. Strangely I was able to check-in online OK using the app from the text they sent me.

I never bother to read this thread because it may depress me. :(

I booked a flight this morning and wanted to cancel it this afternoon. The website let me do it, but the email that I received afterwards stated that I would have to use the credit from this cancelled flight for future booking.

So, I had to call 1K line to take care of this, i.e., getting the money back to my credit card. I would not be too pleased to give United free interest for a few months.

Happy travels.

Trying to find a V or W to BEY. Advanced search returns "Requested Fare not available" but expert mode shows it is for all segments:


http://www.flyertalk.com/forum/membe...3509-fare1.jpg

Probably not an error, common Expert Mode misunderstanding -- Either no fare filed for that fare class or more likely no valid (meeting all the fare rules) fare applicable.

http://www.flyertalk.com/forum/unite...book-into.html

Also, fare class searches for partners have always been problematic.

Trying to book a ticket that I clicked through from Google Flights, and the website wouldn't even display the summary. Tried to search it directly on United.com. After clicking on the outbound segment, it errored out :rolleyes:

After you cancel you can request a refund separately. It's not entirely obvious (United's fault), but it's definitely possible. It's not 100% reliable, but I managed to get a refund after a few tries (the "confirmation" message text is also wrong, and suggests you're getting a voucher even when you're getting a refund).

I know someone commented on a seat maps issue upthread or maybe in a different one, so maybe this is part of it, but I noticed yesterday that despite there being an infant on my upcoming reservation (wife also traveling), it is now allowing me to select an exit row. I know I still would be moved onboard if I was able to successfully select one. But in the last year (the amount of time I've traveled with an infant), those seats always appear to be blocked once the infant is added.

I noticed this first on the app, which never shows lap infants who have been booked, so thought maybe somehow she wasn't listed. Looked online, and still was, but still can select an exit row - app or site. This is a new issue - haven't checked on this reservation since last week sometime, but they were blocked last time - so cropped up fairly recently.

I thought maybe the upgrade button would appear, but it doesn't - odd since I got an email today encouraging me to upgrade.

Also, upgrade arrows being funky again. A couple of hours ago, I checked the reservation, and segment 2 only didn't show the arrow (4 segment trip). Now, just looked, and segment 3 doesn't show it, but segment 2 does.

Appears to be a fare class availability syncing issue. The app shows my Wednesday flight 19/24 in F (as does the seatmap). 2 hours ago it was 21/24 so 2 people cancelled or changed. The website still shows F2 for sale as it did when F was 21/24. The flight is not full so it's not an oversell situation.

Waiting for PN to open hence my annoyance. Assume the inventory and fare availability will sync at some point this afternoon.

UA doesn't want our business?
 

Every single time I have tried to make a reservation on UA this year I have received an error message and a demand to call them.
Every time, the agents tell me there is an issue with the site.
Why do they even bother to have a site that is so disfunctional? What is it about functionality that escapes them?

Or is it an IP address issue? I am usually logging in from Canada.
However, these are domestic flights.

Any explanation or suggestion is appreciated.

Are you using the US or Canadian site, i.e. what country is listed on the top of the home page near the middle?

Does that match the country of the billing address of your credit card? That can be an issue. Typically, when you change that billing address country at the checkout screen, it switches versions, and re-prices in local currency (of the billing address) - also changing fare classes if fared differently in that market. I've heard of instances, at least on the old site, where something went wrong and it would err instead. Perhaps related to this?

Good thought, but no, I'm using the US site, am a Plat, use the UA Pres card, always pay in US so that can't be it. I've tried FF, Bing, and Safari. Was finally able to get a fare on 3rd try on Safari, but it was astronomical and then the site suggested it would be cheaper to book 3, one way fares instead of one multiple destination trip. When I tried to change the search to do this, changing the dates to try to book each segment, the site reverted back to the date of the midsection of the circle.
SO annoying.

Yesterday trying to book a basic ORD > PHL RT via the website. Everything through to purchase and then just stalled on the post-payment screen and eventually error-ed out. This was a full F fare near-in (out Wednesday night, back Thursday). Was quoting at $1,100 for the RT. I scraped it and just booked AA. I seriously doubt UA is going to get to sell that ticket so, for once, I get to feel as though I am actually voting with my feet.

(bolding mine) - Wait - please explain. I've never heard of that - the site actually suggested you book 3 one-way fares?

The high fare probably is a result of the circle trip stuff that has been going on for a couple of months on all the major carriers (there;'s a thread on the UA change - where going XXX-YYY-ZZZ-XXX suddenly wasn't allowed on many discount fares anymore, so fared really high, but when booking XXX-YYY, YYY-ZZZ, ZZZ-XXX on separate reservations, will fare with discount fares). I've never seen UA suggest anything except something like "upgrade to a flexible fare for $XXX) - much less 'try booking this as one-ways to save'. I'm sure there are lots who would be interested in seeing this.

You are trying to avoid being depressed but, yet, you choose to fly United? :)