novice, booking on united.com
 

Hi,

I have begun flying United more frequently, but when I try to ticket on United.com and I select an outbound flight, I often get this message:

"We are unable to process your request. Please see the message below for details.

We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number."

This happens about 50% of the time that I try to book over the past 2-3 months, using both Explorer and Firefox. Today I finally booked on Orbitz to grab the flights.

Any advice? Is this common? Am I doing something wrong?

Thanks!

While i have never experienced the issue, others have. A potential solution for some is a different browsers and/or clearing cookies. For other nothing seems to work.

Website trying to charge me for E+
 

Booking a trip for July travel. I'm logged in as 1K, but the webpage is trying to charge me for E+. I hope this is not a sign of things to come with the recent enhancements...

EDIT: Never mind -- I just noticed that for whatever reason, my MP number is no longer associated with my name under my account...

Yes, it is quite common (to me). You're not doing anything wrong. united.com has problems with everything except the most basic roundtrip functions.

My advice when this happens is to take a screen shot, and call in. You should not let the agent transfer you to web support, unless you were trying to do something that you're going to need special permission to do. Typically web support can't handle even the basic functions of issuing a ticket without difficulty. HOWEVER, and the reason I suggest taking a screen shot, is that if you can demonstrate that you were trying to do something like apply a GPU, and now there's no availability, web support can make that stuff happen - provided you have evidence, and provided they can reasonably see that you were trying to do what you claim. In my experience, they can validate that stuff about 15% of the time. But 15% is better than 0% (which I understand is worse than if the website did what it claims to do.....)

anyone having issues getting flight search to run? i am searching for awards and it just spins and spins and never returns any results or even the "no flights available" message.

Am I just imagining it, or did they just start displaying "Known Traveler Number/PASS ID:" directly on the reservation for the first time? This is really handy for checking the reservations I've booked through Concur that never seem to put my PASS ID in for pre-check.

Happens for me always and ONLY when booking through Concur ... not sure why.

That's weird... The only client* I let book my travel for me uses Concur and the only problem/odd occurrence I've not had is getting my TT# in my reservations

(*-They're a(n awesome) non-profit, we're donating $50k+ in services but they're responsible for travel and lodging... Since they have a number of travel/lodging sponsors it generally works well for everyone)

The last few A/P fares I have booked won't allow me to select first class seats during the reservation process (the mouse-over just tells me I may have the chance to purchase an upgrade) but then does allow me to select an F seat from managing reservations after.

I just booked a reservation through the 1K line yesterday and my KTN is showing up on the reservation at United.com.

I am now, however, getting two emails of tickets being issued every single time I book a new ticket or change an existing ticket. That started a couple of weeks ago. I'm not talking about the "reservation" email and then the "ticket" email. I get two emails of the actual e-ticket.

-RM

they are SOOOO incompetent. It is amazing.

1K on a paid Z-fare ....


First and second baggage service charges per traveler as listed below: 1st bag 2nd bag Weight per bag
Wed., Aug. 24, 2016 Boston, MA, US (BOS) to Frankfurt, DE (FRA) $200 $200 50.0 lbs (23 kgs)

yep, booked several just yesterday and they now all show this info

trying to buy some tickets right now ... 3rd time in a row when clicking on the flights I want:

Error

We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.

Close United tab, clear browser cache, and delete all United cookies. That always fixes this for me.

I get this a lot with both Edge and IE11 unless I run IE11 in InPrivate mode. Almost always works there.

Anyone else having problems with the app this morning?
 

Tried to look at one of my reservations in the app this morning -- all of my reservations have disappeared. Tried logging out and back in and didn't help.

Everything shows up on united.com just fine...

My reservations on the website and app show, but If i try to open them to see more detailed information, they load forever.