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Starting 18 Aug 2016:United Club Access (including members) Only w/ UA/*A Same-Day BP

Old Aug 17, 15, 2:32 pm
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Last edit by: WineCountryUA
Email from United sent to United MP Club Cardmembers 18 Aug 2015
Update about United Club access

Dear XXXXX,

We've been working on a variety of improvements to our United ClubSM program. To provide a more productive and relaxing experience, we're investing more than $100 million in renovating existing locations and building new spaces with expanded seating areas, more power outlets and upgraded Wi-Fi. We're also investing in a brand new complimentary food menu that you can now find at our hub locations across the U.S. and will be available soon at the rest of our locations.

To maintain and further improve the United Club experience, we're announcing the following change to our program:

■ Effective August 18, 2016, a same-day boarding pass for all United Club customers, including members, will be required for United Club access.

United Club membership is a benefit of your United MileagePlus Club Card. With a United Club membership, you can still bring your spouse and children under 21, or up to two guests, into any United Club location.

Thank you for being a United MileagePlus Club Cardmember, and we look forward to creating an even more comfortable and premium United Club experience for you.
Learn More
Signs were first noticed starting 13 Aug 2015 at various clubs
Originally Posted by MatthewLAX
I noticed this at JFK (that's ironic...) yesterday--

Someone else noted the sign at LGA in the United Club Access Thread ....
Posting by UA Insider 17 Aug 2015
Originally Posted by UA Insider
Hi everyone, some answers for you on this new policy:
  1. What about meetings/conference rooms? Will gate passes still be issued?
    Customers can still reserve a conference room to use, with or without a same-day boarding pass. We will no longer issue gate passes for other uses.

  2. What about access after a redeye flight? Will this qualify as a "same-day" BP?
    Yes, you will still be eligible to access the United Club after arriving off of a redeye flight.

  3. Will I be able to come in if Im flying on another carrier?
    Yes, you may use a same-day boarding pass on any carrier.

  4. What if my flight departs early in the morning, the following day (e.g. 12:30am)?
    Yes, you will still be eligible to access the United Club.
-UA Insider
For general questions on UC access, see Consolidated "United Club Access Questions" Thread
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Starting 18 Aug 2016:United Club Access (including members) Only w/ UA/*A Same-Day BP

Old Aug 16, 15, 10:19 am
  #136  
 
Join Date: Dec 2003
Location: Oakland CA
Programs: UA *G, AS MVPG, Globalist
Posts: 991
Originally Posted by fly18725
Is the club really worth the effort?
It's actually the ability to get through security when not flying that's worth the effort. If you're assisting someone travelling with an infant or an elderly person, it is REALLY handy to be able to get them all the way to the gate.

Last time I got a gate pass I didn't even set foot inside the club itself.
dordal is offline  
Old Aug 16, 15, 10:25 am
  #137  
 
Join Date: Mar 2009
Location: SFO
Programs: GS UA+2MM
Posts: 264
Originally Posted by JBord
This was an important point for me. Last year I was on the fence about renewing, and it was because so many airports now offer free internet, along with the fact that I'd found myself spending more time at airport restaurants due to the quality of food in the clubs and on the planes. Even though I used the clubs a lot, it was starting to feel like I was using them just because I had paid, rather than getting much benefit (although I did drink a lot of coffee and a good number of the free beers).

When the price increase was announced, it became easy.
SFO for example - the new terminal is really quite nice. Real seating, nice
places to eat, internet, plug-in space.

Why pay for an overcrowded "other room"??
swixo is offline  
Old Aug 16, 15, 10:29 am
  #138  
 
Join Date: Mar 2009
Location: SFO
Programs: GS UA+2MM
Posts: 264
Originally Posted by ZZYZXROAD
A few points here on this topic:
3. As I have stated before, whoever is paying for lounge access is a fool.
Pay for access? PAY? It is for to laugh.

No way would I pay. RDM's? Maybe - they are becoming worthless anyway. But real cash? Especially with the FX rate now. Sorry. No $$ for 'klub access'.

s
swixo is offline  
Old Aug 16, 15, 11:15 am
  #139  
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Join Date: Jun 2005
Location: At home in the PNW
Posts: 51,761
Originally Posted by swixo
SFO for example - the new terminal is really quite nice. Real seating, nice places to eat, internet, plug-in space.

Why pay for an overcrowded "other room"??
Yes, the new terminal is quite nice. But every time I've been in the new terminal, it has been crowded and difficult to find an empty "real" seat.
halls120 is offline  
Old Aug 16, 15, 11:16 am
  #140  
 
Join Date: Jan 2013
Location: NYC
Posts: 514
Originally Posted by dordal
It's actually the ability to get through security when not flying that's worth the effort. If you're assisting someone travelling with an infant or an elderly person, it is REALLY handy to be able to get them all the way to the gate.
A gate pass used to be explicitly allowed for meeting/escorting elderly passengers and minors per the GG CHECKPOINT bullet list. The current screenshot in the Gate Pass for Club Access thread wiki only starts at the Club bullet point (line 65) and the elderly/minor bullet point was just before it (line 63) in the wiki's previous screen capture.
st1575 is offline  
Old Aug 16, 15, 11:25 am
  #141  
 
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Originally Posted by halls120
Yes, the new terminal is quite nice. But every time I've been in the new terminal, it has been crowded and difficult to find an empty "real" seat.
Yes indeed, I actually prefer the old pier and find it less crowded.

Not to mention how hard it is to find a seat in the food establishments, though when the area between the old and new piers is opened maybe it will be less crowded in the restaurants.

And the big new UA club will be a relief.
cerealmarketer is offline  
Old Aug 16, 15, 11:47 am
  #142  
 
Join Date: Mar 2005
Location: CAK/CLE
Programs: UA Plat/AA,DL Dirt/HH Diamond,Hyatt Something-ist/Hz Prez,Avis Pres Club
Posts: 669
No such sign at BOS or CLE today. Was thinking about asking them at CLE because recently they were actually spreading word of mouth at the door about the ability to get a gate pass to use your Club membership to visit when not flying, see off family, etc....
UAzip is offline  
Old Aug 16, 15, 12:28 pm
  #143  
 
Join Date: Mar 2004
Location: VA, USA
Programs: Marriott LTT, United Club Life Member, UA *S
Posts: 995
Originally Posted by UAzip
No such sign at BOS or CLE today. Was thinking about asking them at CLE because recently they were actually spreading word of mouth at the door about the ability to get a gate pass to use your Club membership to visit when not flying, see off family, etc....
That raises an interesting question. Is this new policy (requiring a same-day boarding pass) going to be system-wide? Or just at specific clubs? UAInsider might have details to share - we are all waiting. Is it worth starting a Wiki in this thread where, among other things, those clubs with/without the signs can be tallied?
Annandaler is offline  
Old Aug 16, 15, 2:00 pm
  #144  
 
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA LT PLT, Fairmont LT PLT, SPG PLT, Hilton Diamond, Hyatt Diamond, Avis CHM.
Posts: 4,470
Originally Posted by Annandaler
That raises an interesting question. Is this new policy (requiring a same-day boarding pass) going to be system-wide? Or just at specific clubs? UAInsider might have details to share - we are all waiting. Is it worth starting a Wiki in this thread where, among other things, those clubs with/without the signs can be tallied?
It will be systemwide.
ctownflyer is offline  
Old Aug 16, 15, 2:19 pm
  #145  
 
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 924
I'd really like to know what drove this decision. I can not believe that many people are getting gate passes and coming into the club. I do it about once a year, when I travel out to the airport to pick up my Mother-In-Law for the holidays. If her flight is running late, I could always drop into the club for a bit.

Also a bit of clarification of 'Same-Day-BP'

For example.

Flights which depart after 12 midnight.

Red-Eye Flights departing on day 1, arriving on day 2.

How about when I arrive at my destination airport, but my wife is running late (or I'm early). Will I still have Club Access? This could be an issue as I noticed that my BP sometimes disappears from my mobile device once my flight has landed.

Cheers,
drowelf is offline  
Old Aug 16, 15, 3:06 pm
  #146  
 
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
Originally Posted by cerealmarketer
Or the 'idiots' at Delta who cut off guest access in response to success instead of expanding clubs? Yes it's 'only' United.
Actually Delta was pretty smart and did no such thing, they customized memberships to the needs of their members, as not everyone travels with a guest and many people do it only rarely, I think this is a much smarter solution to crowding, it also address' the issue of guest access abuse, from the Delta website:

• Executive Membership
Includes unlimited Club access for the member and up to two guests per visit. This membership is a great option if frequent guest access is important to you.
One-Year Rate: $695.00, 110,000 miles or $59.99 for 12 monthly installments.*

• Individual Membership
Includes unlimited Club access for the member only. Individual Members may bring up to two guests to the Club at the rate of $29.00 per guest per visit. This membership is perfect if you typically travel alone and rarely need guest access.
One-Year Rate: $450.00, 70,000 miles or $39.99 for 12 monthly installments.

Last edited by transportbiz; Aug 16, 15 at 3:12 pm
transportbiz is offline  
Old Aug 16, 15, 3:35 pm
  #147  
 
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Instead of expanding the clubs as you suggest United do they cut benefits drastically and raised the price.

Your criticism is just as valid for DL if not more so.

Delta should have doubled the size of the clubs instead of slashing Diamond Medallion benefits by your health club logic.

UA simply matched a DL policy, avoided increasing the price for guest access, and will expand / has expanded square footage at SFO, ORD, LAX (yes it will be a net increase), EWR (expansion is coming), SAN, SEA, and more.



Originally Posted by transportbiz
Originally Posted by cerealmarketer
Or the 'idiots' at Delta who cut off guest access in response to success instead of expanding clubs? Yes it's 'only' United.
Actually Delta was pretty smart and did no such thing, they customized memberships to the needs of their members, as not everyone travels with a guest and many people do it only rarely, I think this is a much smarter solution to crowding, it also address' the issue of guest access abuse, from the Delta website:

• Executive Membership
Includes unlimited Club access for the member and up to two guests per visit. This membership is a great option if frequent guest access is important to you.
One-Year Rate: $695.00, 110,000 miles or $59.99 for 12 monthly installments.*

• Individual Membership
Includes unlimited Club access for the member only. Individual Members may bring up to two guests to the Club at the rate of $29.00 per guest per visit. This membership is perfect if you typically travel alone and rarely need guest access.
One-Year Rate: $450.00, 70,000 miles or $39.99 for 12 monthly installments.

Last edited by WineCountryUA; Aug 16, 15 at 5:20 pm Reason: repaired quote
cerealmarketer is offline  
Old Aug 16, 15, 5:16 pm
  #148  
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Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 59,317
Starting in 2016: United Club Access Only for Same-Day Travel

Current state: have UC membership, flying on WN with BP in hand - access? I presume Yes. Only place I fly where I could do this is probably DEN.

Future state same scenario? I would have a BP, after all
uastarflyer is offline  
Old Aug 16, 15, 5:52 pm
  #149  
 
Join Date: Jan 2013
Location: LA
Posts: 1,281
Originally Posted by fly18725
Is the club really worth the effort?
Maybe it isn't to you, but to me, absolutely is worth the effort. It provides me the opportunity to gate pass, and here are some things I have used it for before:

-Taking my niece to see the planes, she loves that experience and it is great to be able to share that with her
-Taking my mother through the airport. She very much dislikes the airport experience and easily gets lost in airports. By me taking her directly to the gate, it relieves her stress tremendously while traveling
-Picking friends/family up at the airport. The smile and happiness on their face when they walk off the jet bridge
-Meeting colleagues while they have layovers for in person meetings (have done this a lot)

Through the majority of the above, I never really step foot in the club.

Maybe I'm the weird one, but I purchased UA Club membership for a key purpose being that it gave me access to the club when I needed it outside of just flying. By taking away this key benefit to me, it dilutes the value of the membership and I probably won't need it as much.

When I'm traveling for business, I expense everything, so the little bits of food in the lounge don't do much for me, and many airports offer free wifi now and chairs are starting to become more comfy in the seating areas as is. Given this, the value of the actual use of the club while traveling isn't the most important piece. The only time it has helped me was during IRROPS; however, majority of the time, I can get issues taken care of quicker via the app or calling UA rather than seeing an agent live, and truthfully, the agents in the club have been dis-empowered to actually fix problems IMO.

If this eliminates the gate pass option, my only other choice will be to cancel the club membership and just go to the purchase/same day cancel, and as I said above, that will actually result in costs to UA for when I have to call an agent to cancel it and them having to credit everything back....my two cents. Maybe they figure the labor costs equal out by me not having to see an agent to get a gate pass....but why piss off your fliers when there is no net gain here IMO?? Simply a lose-lose situation for UA, but I guess that is UA typical.
dank0014 is offline  
Old Aug 16, 15, 6:11 pm
  #150  
 
Join Date: Jan 2005
Location: ORD
Programs: 1K, MM, Marriott Plat
Posts: 427
Originally Posted by IAH-OIL-TRASH
...From a legal standpoint, I'm not sure UA can change access rules to paid members in the middle of the pre-paid membership period. I'm sure they can go ahead and change it, but UA could face a legal challenge.
Well, they sure changed the MM program for Life Time members and Judge Wood quipped early in the case: "Now, this may be stupid on United’s part. I feel as though maybe they should say Don’t rely on anything we say at the top of every page and people would probably be well advised to probably take that thought".

Good luck with a suit...$misek and unitedCONTINENTAL could care less about customers.
seagar is offline  

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