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Starting 18 Aug 2016:United Club Access (including members) Only w/ UA/*A Same-Day BP

Old Aug 17, 15, 2:32 pm
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Last edit by: WineCountryUA
Email from United sent to United MP Club Cardmembers 18 Aug 2015
Update about United Club access

Dear XXXXX,

We've been working on a variety of improvements to our United ClubSM program. To provide a more productive and relaxing experience, we're investing more than $100 million in renovating existing locations and building new spaces with expanded seating areas, more power outlets and upgraded Wi-Fi. We're also investing in a brand new complimentary food menu that you can now find at our hub locations across the U.S. and will be available soon at the rest of our locations.

To maintain and further improve the United Club experience, we're announcing the following change to our program:

■ Effective August 18, 2016, a same-day boarding pass for all United Club customers, including members, will be required for United Club access.

United Club membership is a benefit of your United MileagePlus Club Card. With a United Club membership, you can still bring your spouse and children under 21, or up to two guests, into any United Club location.

Thank you for being a United MileagePlus Club Cardmember, and we look forward to creating an even more comfortable and premium United Club experience for you.
Learn More
Signs were first noticed starting 13 Aug 2015 at various clubs
Originally Posted by MatthewLAX
I noticed this at JFK (that's ironic...) yesterday--

Someone else noted the sign at LGA in the United Club Access Thread ....
Posting by UA Insider 17 Aug 2015
Originally Posted by UA Insider
Hi everyone, some answers for you on this new policy:
  1. What about meetings/conference rooms? Will gate passes still be issued?
    Customers can still reserve a conference room to use, with or without a same-day boarding pass. We will no longer issue gate passes for other uses.

  2. What about access after a redeye flight? Will this qualify as a "same-day" BP?
    Yes, you will still be eligible to access the United Club after arriving off of a redeye flight.

  3. Will I be able to come in if Im flying on another carrier?
    Yes, you may use a same-day boarding pass on any carrier.

  4. What if my flight departs early in the morning, the following day (e.g. 12:30am)?
    Yes, you will still be eligible to access the United Club.
-UA Insider
For general questions on UC access, see Consolidated "United Club Access Questions" Thread
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Starting 18 Aug 2016:United Club Access (including members) Only w/ UA/*A Same-Day BP

Old Aug 17, 15, 4:35 pm
  #196  
 
Join Date: Nov 2006
Location: COS/DEN
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Posts: 693
Originally Posted by UA Insider
[*]Will I be able to come in if I’m flying on another carrier?
Yes, you may use a same-day boarding pass on any carrier.
Shall we start a pool for how long "any" carrier lasts?

Originally Posted by Annandaler
So why not simply stop issuing gate passes to members? (per GG Checkpoint Line 65) Then, no change needs to be implemented at the Club door.
That. But, I'm sure they're trying to go the more restrictive route.



All in all, I paid for a membership without this requirement. Granted, the scenarios without a same-day BP would be slim for me. I'd like to be able to access the facility with simply just only the membership...
CaptKornDog is offline  
Old Aug 17, 15, 4:42 pm
  #197  
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Originally Posted by CaptKornDog
All in all, I paid for a membership without this requirement. Granted, the scenarios without a same-day BP would be slim for me. I'd like to be able to access the facility with simply just only the membership...
You paid for a membership, and they gave a year's notice. If you don't like it, don't renew.

Aside from lifetime members, this is ample notice for anyone to ride their existing membership out under the current policies, since this change doesn't kick in until August 2016.

Is it just me (and I can't believe I'm saying this), but I think UA is getting beaten up a bit too much over this.
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Old Aug 17, 15, 4:44 pm
  #198  
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Originally Posted by ctownflyer
8/18/16
It would be nice if you would post the source of your purportedly definitive answers, please.
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Old Aug 17, 15, 4:50 pm
  #199  
 
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Originally Posted by channa
Is it just me (and I can't believe I'm saying this), but I think UA is getting beaten up a bit too much over this.

Naturally since this devalues the UCs for people in some way we have to beat up UA over it
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Old Aug 17, 15, 5:02 pm
  #200  
 
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Originally Posted by channa
You paid for a membership, and they gave a year's notice. If you don't like it, don't renew.

Aside from lifetime members, this is ample notice for anyone to ride their existing membership out under the current policies, since this change doesn't kick in until August 2016.

Is it just me (and I can't believe I'm saying this), but I think UA is getting beaten up a bit too much over this.
They are, and I don't think it is because of this change at all really. It's just another indicator that culturally, United would rather piss off a bunch of customers over something that is really not that big of a deal for them to do. The idea that people with gates passes are flooding the clubs and causing overcrowding is preposterous. But, rather than say, effective 8/16/16 we are ending the gate pass benefit, they do this whole BS narrative on "maintaining club exclusivity".

I see it from both sides, we the customer are for sure overreacting, to this change, but also, I don't see the benefit to United for the change. As many have pointed out here, it's very easy to just buy a fully refundable ticket, and refund it if you need to meet someone and have access to the post security areas of the airport. So, what is really accomplished here? Just another customer hostile move.
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Old Aug 17, 15, 5:21 pm
  #201  
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Originally Posted by channa
...Is it just me (and I can't believe I'm saying this), but I think UA is getting beaten up a bit too much over this.
A lot of these posts prior to UA Insider's clarifications wouldn't be here if UA had posted the change and the exceptions (redeyes, especially) to the need for a same-day boarding pass.

Not saying it's so, but seems like UA posted the change and then looked to FlyerTalk to see where special situations might exist and what exceptions might be made.

Trash, from the East wall counter at the (former) LAX FCL, eating Skittles...
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Old Aug 17, 15, 5:34 pm
  #202  
 
Join Date: Jan 2004
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Originally Posted by UA Insider
Hi everyone, some answers for you on this new

What about access after a redeye flight? Will this qualify as a "same-day" BP?
Yes, you will still be eligible to access the United Club after arriving off of a redeye flight.
HI
Will I be able to enter after arrival of "any" United flight? I have on occasion needed to take an early flight and get to destination airport 2 or 3 hrs early. Rather stay in club until a reasonable time prior to getting rental car and going to meeting. (Lifetime member and million miler) hoping United REALLY doesn't want to annoy me by taking away this occasional use

Last edited by WineCountryUA; Aug 17, 15 at 7:02 pm Reason: repaired quote
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Old Aug 17, 15, 5:39 pm
  #203  
 
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Originally Posted by jerseygirl
Originally Posted by UA Insider
Hi everyone, some answers for you on this new

What about access after a redeye flight? Will this qualify as a "same-day" BP?
Yes, you will still be eligible to access the United Club after arriving off of a redeye flight.
HI
Will I be able to enter after arrival of "any" United flight? I have on occasion needed to take an early flight and get to destination airport 2 or 3 hrs early. Rather stay in club until a reasonable time prior to getting rental car and going to meeting. (Lifetime member and million miler) hoping United REALLY doesn't want to annoy me by taking away this occasional use
It seems pretty clear that if you've got a same day arrival or even overnight boarding pass and your membership card you're going to be let in. They're just not going to issue gate passes anymore.

Last edited by WineCountryUA; Aug 17, 15 at 7:02 pm Reason: repaired quote
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Old Aug 17, 15, 5:52 pm
  #204  
 
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Originally Posted by channa

Is it just me (and I can't believe I'm saying this), but I think UA is getting beaten up a bit too much over this.


Whomever approved the sign copy won't forget what the ambiguity caused for a few days.
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Old Aug 17, 15, 5:59 pm
  #205  
 
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This really seems to me like an attempt to prevent employees from using the lounge (either airport or flight crew).

I once asked at the Amex lounge why the need for a boarding pass and was told that exact reason...
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Old Aug 17, 15, 6:32 pm
  #206  
 
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Originally Posted by pagotto
This really seems to me like an attempt to prevent employees from using the lounge (either airport or flight crew).

I once asked at the Amex lounge why the need for a boarding pass and was told that exact reason...
That makes sense, although I don't think I've ever seen a badged or uniformed employee using a club.

My money is on it seemed like a good idea since DL was doing it, so little thought was given to the decision. I do appreciate the year in advance notice, to be fair.
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Old Aug 17, 15, 6:44 pm
  #207  
 
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Originally Posted by JBord
That makes sense, although I don't think I've ever seen a badged or uniformed employee using a club.
I've seen UA employees in the ORD lounges a few times recently, perhaps the new "food" offerings are serving as a meal.

My money is on it seemed like a good idea since DL was doing it, so little thought was given to the decision. I do appreciate the year in advance notice, to be fair.
DL does not require a same-day boarding pass. I'm still a DL lounge member and use their ORD lounge when I'm not flying int'l on UA. (And since DL's recent improvements to beer and wine offerings, I may be using it more now even when flying UA int'l.)
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Old Aug 17, 15, 8:01 pm
  #208  
 
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So I suppose a lot of people will be buying fully refundable tickets and then going to the lounge and cancelling the tickets?
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Old Aug 17, 15, 8:18 pm
  #209  
 
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Originally Posted by xSTRIKEx6864
So I suppose a lot of people will be buying fully refundable tickets and then going to the lounge and cancelling the tickets?
No, I don't really think so, the gate pass was an occasional use at most situation. I've used it about 6 times in the past 6 years. I'd say a huge number of members don't even know about it. So, that's my big gripe here, what is this supposed to fix?

The only thing it really manages to do, is alienate a small percentage of customers who did enjoy the benefit. But, seems to be the mission statement at United: We're not happy, till you're not happy. Fly Friendly.
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Old Aug 17, 15, 8:37 pm
  #210  
 
Join Date: Jan 2013
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Well thanks UA, so gate passes will disappear which means my membership will go away. This means UA you are now out some money as frankly, I am one of your cheap Club members since I don't drink, and frankly the munchies don't do much for me.

But I shall thank you for one thing. Fully refundable fares will now be purchased to get me past security and thus immediately canceled after getting in. By doing so, I will now hold up a seat that UA could have potentially sold, as well as now causing your agents to take my phone call and process my cancellation. Labor surely can't be cheap.

Since I'm a glass half full guy, I see a major plus that purchasing a refundable ticket has verses the gate pass....I now will get TSA Pre. Thankfully, this will come in handy since UA is shuttering so many of the premier security lines now. Maybe this is flyer friendly of you. See you on the other side UA (of security checkpoint that is) without you taking my annual dues and spending more money on me.
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