Last edit by: WineCountryUA
Email from United sent to United MP Club Cardmembers 18 Aug 2015
Signs were first noticed starting 13 Aug 2015 at various clubs
Posting by UA Insider 17 Aug 2015
For general questions on UC access, see Consolidated "United Club Access Questions" Thread
Update about United Club access
Dear XXXXX,
We've been working on a variety of improvements to our United ClubSM program. To provide a more productive and relaxing experience, we're investing more than $100 million in renovating existing locations and building new spaces with expanded seating areas, more power outlets and upgraded Wi-Fi. We're also investing in a brand new complimentary food menu that you can now find at our hub locations across the U.S. and will be available soon at the rest of our locations.
To maintain and further improve the United Club experience, we're announcing the following change to our program:
■ Effective August 18, 2016, a same-day boarding pass for all United Club customers, including members, will be required for United Club access.
United Club membership is a benefit of your United MileagePlus Club Card. With a United Club membership, you can still bring your spouse and children under 21, or up to two guests, into any United Club location.
Thank you for being a United MileagePlus Club Cardmember, and we look forward to creating an even more comfortable and premium United Club experience for you.
Learn More
Dear XXXXX,
We've been working on a variety of improvements to our United ClubSM program. To provide a more productive and relaxing experience, we're investing more than $100 million in renovating existing locations and building new spaces with expanded seating areas, more power outlets and upgraded Wi-Fi. We're also investing in a brand new complimentary food menu that you can now find at our hub locations across the U.S. and will be available soon at the rest of our locations.
To maintain and further improve the United Club experience, we're announcing the following change to our program:
■ Effective August 18, 2016, a same-day boarding pass for all United Club customers, including members, will be required for United Club access.
United Club membership is a benefit of your United MileagePlus Club Card. With a United Club membership, you can still bring your spouse and children under 21, or up to two guests, into any United Club location.
Thank you for being a United MileagePlus Club Cardmember, and we look forward to creating an even more comfortable and premium United Club experience for you.
Learn More
I noticed this at JFK (that's ironic...) yesterday--
Someone else noted the sign at LGA in the United Club Access Thread ....
Someone else noted the sign at LGA in the United Club Access Thread ....
Hi everyone, some answers for you on this new policy:
- What about meetings/conference rooms? Will gate passes still be issued?
Customers can still reserve a conference room to use, with or without a same-day boarding pass. We will no longer issue gate passes for other uses.
- What about access after a redeye flight? Will this qualify as a "same-day" BP?
Yes, you will still be eligible to access the United Club after arriving off of a redeye flight.
- Will I be able to come in if Im flying on another carrier?
Yes, you may use a same-day boarding pass on any carrier.
- What if my flight departs early in the morning, the following day (e.g. 12:30am)?
Yes, you will still be eligible to access the United Club.
Starting 18 Aug 2016:United Club Access (including members) Only w/ UA/*A Same-Day BP
#166
Join Date: Aug 2009
Location: LHR / IAD
Programs: BA/AA/UA
Posts: 2,955
This means nothing to me. I only fly United and have ever only used the club when flying. If this means it will thin out the crowds I'm all for it but for the life of me I can't think this will have any effect on crowd size (if that's what the objective is here in the first place).
#167
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,488
Wait for it.
#168
Join Date: Dec 2001
Location: Washington, DC, USA
Programs: UA-1Kmm, AA-EX Plt mm-, Hilton Diamond,
Posts: 1,093
#169
Join Date: Oct 2013
Location: LAX,SNA,SAN
Programs: UA GS, Marriott LP, Hertz Gold
Posts: 861
In my opinion, this is completely incorrect. One has spent for that day. They purchased lounge access. Somehow, someway. Whether credit card or Lifetime Membership or Regular Membership. They HAVE spent for that day. That is the whole point of getting a membership.
If UA wants to change the rules, that is up to them. But it does not mean that people today have NOT spent for their time in the club, even if not flying United.
If UA wants to change the rules, that is up to them. But it does not mean that people today have NOT spent for their time in the club, even if not flying United.
I once had a lifetime membership to a tennis club until it closed two years into my lifetime membership. Got ten cents back on each dollar for the buy in. I whined for a few days and moved on. A few years ago I bought a car wash membership, car wash went out business too. Stop whining and let your money do the talking. The old club days are gone. Have been. Nothing new here.
#170
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
They were able to bring in 2 guests or family with their complimentary SkyClub membership. Now they have to pay up for Executive level or give up a 'choice benefit.'
UA hasn't cut guest benefits. I'm guessing because there was no legacy handing out of club membership to elites.
UA's guilt here is a poorly worded sign that makes it unclear you can use any airline's boarding pass.
UA hasn't cut guest benefits. I'm guessing because there was no legacy handing out of club membership to elites.
UA's guilt here is a poorly worded sign that makes it unclear you can use any airline's boarding pass.
#171
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,488
You have to be on a Star Alliance flight departing from the local airport to access United Club with a partner pass.
Hardly a stretch to imagine the "any airline's boarding pass" courtesy will end.
#172
Join Date: Feb 2009
Location: TX
Programs: UA 1K, Million Miler, BA
Posts: 194
This is the 2nd bullet under misc on the terms and conditions page, bolding mine:
United reserves the right to modify pricing, benefits, services, hours, club locations and reciprocal lounge agreements at any time with or without written notice to its members and customers.
http://www.united.com/web/en-US/cont...virtual_expert
United reserves the right to modify pricing, benefits, services, hours, club locations and reciprocal lounge agreements at any time with or without written notice to its members and customers.
http://www.united.com/web/en-US/cont...virtual_expert
#173
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
That's a logical next step. They don't seem to value the membership fees, and if you fly DL, for example, and use a UC they can't tie any revenue to that transaction, just cost. Same with the gate pass scenario, which is probably why they're eliminating it.
#174
Join Date: Jul 2009
Location: WAS
Programs: UA Silver, Marriott Gold, IHG Silver, Hilton Silver, Hertz PC, National Exec Elite, Avis PC
Posts: 1,271
There are a lot of reasons that the UC has stopped being an "exclusive experience" but I don't think the fully paid member on an occasional gate pass is one of them. Guess they need to pay for the enhancements (i.e. salami) somehow.
Just going to have to make dummy bookings like I did with Amex Plat back in the day.
Just going to have to make dummy bookings like I did with Amex Plat back in the day.
#175
Join Date: Oct 2013
Location: LAX,SNA,SAN
Programs: UA GS, Marriott LP, Hertz Gold
Posts: 861
There are a lot of reasons that the UC has stopped being an "exclusive experience" but I don't think the fully paid member on an occasional gate pass is one of them. Guess they need to pay for the enhancements (i.e. salami) somehow.
Just going to have to make dummy bookings like I did with Amex Plat back in the day.
Just going to have to make dummy bookings like I did with Amex Plat back in the day.
Do people really go to the beer and cheese club when not flying? I thought that was a urban legend. How many folks do this? 10 a day? At LAX or SFO it's not easy, parking, gas, travel time to go to the club at the airport? I am totally floored by this concept and people have the time, gas money, parking money to do this. How often do you really do this? Do you live close to your hometown airport?
#176
Join Date: Aug 2000
Location: Tri Valley Area Northern CA
Programs: UA GS
Posts: 579
Another Perspective
A few years ago, the JFK Oasis Club in Terminal 4 was outside Security and I would use the club when traveling on either United or Delta (with Priority Pass). The Oasis club required a boarding pass (didn't matter if the flight departed from T4), which I thought was unnecessary since they were going to charge the visit to Priority Pass.
After thinking about this, I realize a plausible reason for a boarding pass is to curb airport personnel abuse. The Oasis club resembles an International club, with real, hot food, an open bar, showers, etc. If you were an employee working at JFK and the Oasis club didn't require a boarding pass, why not pay for Priority Pass and take advantage of the club to get lunch/dinner? If you divided the $400 annual membership by 250 (50 weeks, 5 days), it works out to $1.60 per day. This would be a bargain for a meal and a couple of drinks.
While the United clubs are not as nice, it still would be a bargain if, as an airport employee, you went in daily for a quick snack or a drink.
Note, I'm not saying that this is the reason for the boarding pass requirement. However, some enterprising airline employee would figure this out and take advantage of this loophole. Although I'm assuming the T&C of membership probably includes a general clause that says they can refuse admittance at their own discretion.
A few years ago, the JFK Oasis Club in Terminal 4 was outside Security and I would use the club when traveling on either United or Delta (with Priority Pass). The Oasis club required a boarding pass (didn't matter if the flight departed from T4), which I thought was unnecessary since they were going to charge the visit to Priority Pass.
After thinking about this, I realize a plausible reason for a boarding pass is to curb airport personnel abuse. The Oasis club resembles an International club, with real, hot food, an open bar, showers, etc. If you were an employee working at JFK and the Oasis club didn't require a boarding pass, why not pay for Priority Pass and take advantage of the club to get lunch/dinner? If you divided the $400 annual membership by 250 (50 weeks, 5 days), it works out to $1.60 per day. This would be a bargain for a meal and a couple of drinks.
While the United clubs are not as nice, it still would be a bargain if, as an airport employee, you went in daily for a quick snack or a drink.
Note, I'm not saying that this is the reason for the boarding pass requirement. However, some enterprising airline employee would figure this out and take advantage of this loophole. Although I'm assuming the T&C of membership probably includes a general clause that says they can refuse admittance at their own discretion.
#177
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,406
What do you mean dummy booking? Book a full fare refundable ticket just to go to the lounge on days your suppose to be home or not traveling? Seems like a lot of work and potential risk to get into a club.
Do people really go to the beer and cheese club when not flying? I thought that was a urban legend. How many folks do this? 10 a day? At LAX or SFO it's not easy, parking, gas, travel time to go to the club at the airport? I am totally floored by this concept and people have the time, gas money, parking money to do this. How often do you really do this? Do you live close to your hometown airport?
Do people really go to the beer and cheese club when not flying? I thought that was a urban legend. How many folks do this? 10 a day? At LAX or SFO it's not easy, parking, gas, travel time to go to the club at the airport? I am totally floored by this concept and people have the time, gas money, parking money to do this. How often do you really do this? Do you live close to your hometown airport?
#178
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
What do you mean dummy booking? Book a full fare refundable ticket just to go to the lounge on days your suppose to be home or not traveling? Seems like a lot of work and potential risk to get into a club.
Do people really go to the beer and cheese club when not flying? I thought that was a urban legend. How many folks do this? 10 a day? At LAX or SFO it's not easy, parking, gas, travel time to go to the club at the airport? I am totally floored by this concept and people have the time, gas money, parking money to do this. How often do you really do this? Do you live close to your hometown airport?
Do people really go to the beer and cheese club when not flying? I thought that was a urban legend. How many folks do this? 10 a day? At LAX or SFO it's not easy, parking, gas, travel time to go to the club at the airport? I am totally floored by this concept and people have the time, gas money, parking money to do this. How often do you really do this? Do you live close to your hometown airport?
There are legitimate reasons -- such as a client is flying through ORD, and requests I meet with them in the airport during their layover. Using the UC meeting room would make sense and while I'd prefer not to, I would drive out and park to meet with the client.
So for those few times it's really important to use the club when not flying, why does UA choose to anger it's paying customers? There can't really be a substantial cost benefit to them, and it obviously won't have an impact on crowding in the clubs. Not to mention they must realize their best customers are all a little sensitive after all the "enhancements" they've brought us over the last few years.
#180
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 927
When is the last time UA Insider even chimed in to any thread, other than to announce something.
It appears that the days are long gone when we got clarifications, useful and interesting information from that source.
It appears that the days are long gone when we got clarifications, useful and interesting information from that source.