Aug 17, 15, 2:32 pm
Last edit by: WineCountryUA
Email from United sent to United MP Club Cardmembers 18 Aug 2015
Signs were first noticed starting 13 Aug 2015 at various clubs
Posting by UA Insider 17 Aug 2015
For general questions on UC access, see Consolidated "United Club Access Questions" Thread
Update about United Club access
Dear XXXXX,
We've been working on a variety of improvements to our United ClubSM program. To provide a more productive and relaxing experience, we're investing more than $100 million in renovating existing locations and building new spaces with expanded seating areas, more power outlets and upgraded Wi-Fi. We're also investing in a brand new complimentary food menu that you can now find at our hub locations across the U.S. and will be available soon at the rest of our locations.
To maintain and further improve the United Club experience, we're announcing the following change to our program:
■ Effective August 18, 2016, a same-day boarding pass for all United Club customers, including members, will be required for United Club access.
United Club membership is a benefit of your United MileagePlus Club Card. With a United Club membership, you can still bring your spouse and children under 21, or up to two guests, into any United Club location.
Thank you for being a United MileagePlus Club Cardmember, and we look forward to creating an even more comfortable and premium United Club experience for you.
Learn More
Dear XXXXX,
We've been working on a variety of improvements to our United ClubSM program. To provide a more productive and relaxing experience, we're investing more than $100 million in renovating existing locations and building new spaces with expanded seating areas, more power outlets and upgraded Wi-Fi. We're also investing in a brand new complimentary food menu that you can now find at our hub locations across the U.S. and will be available soon at the rest of our locations.
To maintain and further improve the United Club experience, we're announcing the following change to our program:
■ Effective August 18, 2016, a same-day boarding pass for all United Club customers, including members, will be required for United Club access.
United Club membership is a benefit of your United MileagePlus Club Card. With a United Club membership, you can still bring your spouse and children under 21, or up to two guests, into any United Club location.
Thank you for being a United MileagePlus Club Cardmember, and we look forward to creating an even more comfortable and premium United Club experience for you.
Learn More
I noticed this at JFK (that's ironic...) yesterday--
Someone else noted the sign at LGA in the United Club Access Thread ....
Someone else noted the sign at LGA in the United Club Access Thread ....
Hi everyone, some answers for you on this new policy:
- What about meetings/conference rooms? Will gate passes still be issued?
Customers can still reserve a conference room to use, with or without a same-day boarding pass. We will no longer issue gate passes for other uses.
- What about access after a redeye flight? Will this qualify as a "same-day" BP?
Yes, you will still be eligible to access the United Club after arriving off of a redeye flight.
- Will I be able to come in if Im flying on another carrier?
Yes, you may use a same-day boarding pass on any carrier.
- What if my flight departs early in the morning, the following day (e.g. 12:30am)?
Yes, you will still be eligible to access the United Club.
Starting 18 Aug 2016:United Club Access (including members) Only w/ UA/*A Same-Day BP
Aug 15, 15, 11:57 am
#106
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,842
Aug 15, 15, 11:58 am
#108
Join Date: Apr 1999
Location: Homosassa, FL & Ringwood, NJ -UA-G(Lifetime); SPG-Plat (Lifetime)
Posts: 6,118
I use the club several times a year when picking up a spouse/relative and the plane is delayed (happens quite frequently). I also use the club (and gate pass) several times a year when my children and/or spouse is flying and I am not with them. THIS is part of what I paid thousands for........
Aug 15, 15, 12:00 pm
#109
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
Aug 15, 15, 12:06 pm
#110
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
I use the club several times a year when picking up a spouse/relative and the plane is delayed (happens quite frequently). I also use the club (and gate pass) several times a year when my children and/or spouse is flying and I am not with them. THIS is part of what I paid thousands for........
None of these amount to hundreds of people a day clogging up clubs, it might be a few dozen at most spread out across the entire club network. It's just another bad policy that creates more ill-will with customers. Savvy for sure!
Aug 15, 15, 12:33 pm
#111
Join Date: Jul 2008
Location: DEN
Programs: UA-GS; WN A-list;Hyatt - CC; Hertz - PC
Posts: 639
Starting in 2016: United Club Access Only for Same-Day Travel
I for one will use United club two times a year for in person meetings when someone is connecting through DEN and has too tight a connection. This past year I gate passed four times at LAS for the same reason and once at DCA.
It was one of the reasons I bought the 3 year pass. However, if that benefit goes away, I will never join again. It is very helpful in IRRPROPS but with a quieter place to do business it serves no function,, I'll happily let the cardholders have it.
It was one of the reasons I bought the 3 year pass. However, if that benefit goes away, I will never join again. It is very helpful in IRRPROPS but with a quieter place to do business it serves no function,, I'll happily let the cardholders have it.
Aug 15, 15, 12:42 pm
#112
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,583
Of course not yet, you realize they just made the change and memberships are a year long right? I won't be renewing mine when it comes up on 2/1 because of the price increase. Check back next year.
Certainly though, this change for non-fliers isn't going to have any noticeable impact on crowding. There are very few people who are flying AA, but decide they'd like to walk half a mile to the T2 lounge at ORD for free hummus and an IKEA chair. And yes I know all airports aren't that way, but I believe the principle will generally hold true.
Pricing influences people way more than a silly rule like this. This rule would keep me out of the club maybe once every 2-3 years. The price increase will keep me out 50 times per year.
Again, this is not about overcrowding and I can't believe it will save money. I haven't yet seen in this thread a plausible explanation of why UA would do this, other than those that point out DL has this policy.
Certainly though, this change for non-fliers isn't going to have any noticeable impact on crowding. There are very few people who are flying AA, but decide they'd like to walk half a mile to the T2 lounge at ORD for free hummus and an IKEA chair. And yes I know all airports aren't that way, but I believe the principle will generally hold true.
Pricing influences people way more than a silly rule like this. This rule would keep me out of the club maybe once every 2-3 years. The price increase will keep me out 50 times per year.
Again, this is not about overcrowding and I can't believe it will save money. I haven't yet seen in this thread a plausible explanation of why UA would do this, other than those that point out DL has this policy.
Aug 15, 15, 12:56 pm
#113
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,354
Aug 15, 15, 2:32 pm
#114
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,842
Aug 15, 15, 2:35 pm
#115
Join Date: May 2001
Location: HNL
Posts: 1,006
yet again, another seemingly nonsensical and decidedly unfriendly change with deafening silence from UA. UA can't hardly get a plane off the ground on time this summer, but thank goodness they have a team of SVPs working on issues that matter to flyers such as UA club access by undesirable, dues-paying members :roll eyes:
I've grown used to the amateurish management, but the lack of communication remains disheartening.
I've grown used to the amateurish management, but the lack of communication remains disheartening.
Last edited by goalie; Aug 15, 15 at 4:12 pm Reason: please do not discuss other members
Aug 15, 15, 2:45 pm
#116
Join Date: May 2001
Location: Portland, OR, USA
Programs: UA 1K 3 Million/ex-many year GS, AA PLT/2 Mil, AS MVPG, HH Dia, Starwood Life Plat, Hertz PC
Posts: 1,401
I'm not sure what UA thinks it is doing since they don't then respond into runaway threads like this one.
Last edited by goalie; Aug 15, 15 at 4:13 pm Reason: response to deleted post removed-please do not discuss other members
Aug 15, 15, 2:53 pm
#117
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
If this is United's remedy to address overcrowding, it's just another arranging of the deck chairs type of solution.
I can just see it now, 24 hour fitness, is so successful at selling memberships, and god forbid people actually come to use the gym, hum how do we solve this problem?
Stupid SVP suggest: Oh, I know we'll just limit access to when people can come.
Smart CEO says: wait a minute won't someone start a class action against us? Or worse they will cancel and take their membership to Golds. No, I think we should be intelligent and expand, so we can sell yet more memberships, and make yet more money.
Only the idiots at United would see the success of something as a disaster they must mitigate.
I can just see it now, 24 hour fitness, is so successful at selling memberships, and god forbid people actually come to use the gym, hum how do we solve this problem?
Stupid SVP suggest: Oh, I know we'll just limit access to when people can come.
Smart CEO says: wait a minute won't someone start a class action against us? Or worse they will cancel and take their membership to Golds. No, I think we should be intelligent and expand, so we can sell yet more memberships, and make yet more money.
Only the idiots at United would see the success of something as a disaster they must mitigate.
Aug 15, 15, 2:54 pm
#118
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
I call it the mushroom method of management, keep everyone in the dark and shovel horse manure on them, hoping something wonderful will grow. Works for mushrooms right?
Last edited by goalie; Aug 15, 15 at 4:14 pm Reason: Edited quoted post to match edited original and edited profanity reference
Aug 15, 15, 4:01 pm
#119
Join Date: May 2013
Posts: 3,305
If this is United's remedy to address overcrowding, it's just another arranging of the deck chairs type of solution.
I can just see it now, 24 hour fitness, is so successful at selling memberships, and god forbid people actually come to use the gym, hum how do we solve this problem?
Stupid SVP suggest: Oh, I know we'll just limit access to when people can come.
Smart CEO says: wait a minute won't someone start a class action against us? Or worse they will cancel and take their membership to Golds. No, I think we should be intelligent and expand, so we can sell yet more memberships, and make yet more money.
Only the idiots at United would see the success of something as a disaster they must mitigate.
I can just see it now, 24 hour fitness, is so successful at selling memberships, and god forbid people actually come to use the gym, hum how do we solve this problem?
Stupid SVP suggest: Oh, I know we'll just limit access to when people can come.
Smart CEO says: wait a minute won't someone start a class action against us? Or worse they will cancel and take their membership to Golds. No, I think we should be intelligent and expand, so we can sell yet more memberships, and make yet more money.
Only the idiots at United would see the success of something as a disaster they must mitigate.
