Jul 25, 2014, 8:21 pm
Last edit by: seanp7
related thread: Consolidated connection time/logistics at LHR
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
United Club Hours 5:00 a.m. – 10:00 p.m. daily (as of October 2023) (standard UC access policies0
Global First Class GS / VIP lounge (newly open May 2022) (GS and at time 1K Polaris customers -- based on space)
Arrival Lounge Hours 6:00 a.m. – 2:00 p.m. (open as of June 13, 2022)
Archive thread: LHR Terminal 2 United Club, GS Lounge (was GFL) & Arrivals Lounge Discussion[Archive]
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
United Club Hours 5:00 a.m. – 10:00 p.m. daily (as of October 2023) (standard UC access policies0
Arrival Lounge Hours 6:00 a.m. – 2:00 p.m. (open as of June 13, 2022)
The arrivals lounge at London Heathrow, located immediately after immigration and customs, is a shared space with shower suites, breakfast items and more. This lounge is exclusively available for United Polaris business class travelers.
Eligible travelers must be flying on a same-day ticket arriving before noon and cannot bring guests. Additionally, United Club memberships and one-time passes don’t grant access to this lounge.
LHR Terminal 2 UA UC (open), GS Lounge (open) & Arrivals Lounge (now open)
Jul 12, 2022, 12:57 pm
#796
Join Date: Oct 2016
Programs: UA Platinum, SPG Gold, Hilton Gold
Posts: 205
Minimal time for me in the very busy UA Club at LHR this morning as it took 45 mins to drop my bag (Polaris/1K desk) and a further 45 mins to get through the “fast track” security.
Inbound flight last week I used the arrivals lounge which was fairly empty at 8am so took a quick shower and headed out.
Needless to say I’ll be avoiding LHR for a while until they get staffing levels sorted.
Inbound flight last week I used the arrivals lounge which was fairly empty at 8am so took a quick shower and headed out.
Needless to say I’ll be avoiding LHR for a while until they get staffing levels sorted.
Jul 12, 2022, 1:14 pm
#797
Join Date: Sep 2007
Location: Tokyo
Posts: 1,582
I arrived at around 4pm today - ANA checkin was fast and security took roughly 10 minutes total.
Made the trek to the UA club just to check it out - it appears there is no separate GS area, or the woman was clueless, or I didn’t qualify - so after a quick peek around and a scone I headed over to the Silverkris F lounge which I had to myself for an hour or so before some high level Fujifilm exec and Anna Wintour crashed my party 😂
Made the trek to the UA club just to check it out - it appears there is no separate GS area, or the woman was clueless, or I didn’t qualify - so after a quick peek around and a scone I headed over to the Silverkris F lounge which I had to myself for an hour or so before some high level Fujifilm exec and Anna Wintour crashed my party 😂
Jul 12, 2022, 1:20 pm
#798
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,419
I visited the UC earlier this week. After getting my boarding pass to scan, I started to walk toward what I assumed to be the lounge, but the receptionist told me, “No, you’re 1K, go that way” and pointed behind me, to a passageway beside the main entrance. I followed her instruction and wound up in an area with maybe 10 other people total, spread through four seating areas. I assume that’s the GS area that’s been mentioned.
Jul 12, 2022, 1:28 pm
#799
Join Date: Dec 2003
Location: DC|NYC
Programs: UA GS, DL Plat, Marriott Bonvoy LIfetime Titanium/SPG refugee, Hertz Prez, Amtrak Select
Posts: 3,201
I visited the UC earlier this week. After getting my boarding pass to scan, I started to walk toward what I assumed to be the lounge, but the receptionist told me, “No, you’re 1K, go that way” and pointed behind me, to a passageway beside the main entrance. I followed her instruction and wound up in an area with maybe 10 other people total, spread through four seating areas. I assume that’s the GS area that’s been mentioned.
Jul 12, 2022, 2:17 pm
#801
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,029
The GS area does exist. If you qualified, you would have been directed to the hallway to left of elevators. Looks like UA is restricting it to its own passengers. Are you GS or just hoping ANA First would get you in? Could be a useful piece of info for other travelers in same situation.
Jul 12, 2022, 2:19 pm
#802
Join Date: Sep 2007
Location: Tokyo
Posts: 1,582
The GS area does exist. If you qualified, you would have been directed to the hallway to left of elevators. Looks like UA is restricting it to its own passengers. Are you GS or just hoping ANA First would get you in? Could be a useful piece of info for other travelers in same situation.
Jul 13, 2022, 9:37 am
#803
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Jul 17, 2022, 5:08 am
#804
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,506
"You're welcome to use the United Club extension"
aka the former GFL/VIP space.
The description ("United Club extension") is accurate. But it's still quiet. And I have my memories! Plus, I can pour my own champagne.
Matthew's blog said the a la carte dining was coming back, but I asked today and they seemed to have no idea what it was, let alone whether it's returning.
The description ("United Club extension") is accurate. But it's still quiet. And I have my memories! Plus, I can pour my own champagne.
Matthew's blog said the a la carte dining was coming back, but I asked today and they seemed to have no idea what it was, let alone whether it's returning.
Last edited by st530; Jul 23, 2022 at 12:43 pm
Jul 17, 2022, 6:36 am
#805
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
aka the former GFL/VIP space.
The description ("United Club extension") is accurate. But it's still quiet. And I have my memories! Plus, I can pour my own champagne,
Matthew's blog said the a la carte dining was coming back, but I asked today and they seemed to have no idea what it was, let alone whether it's returning.
The description ("United Club extension") is accurate. But it's still quiet. And I have my memories! Plus, I can pour my own champagne,
Matthew's blog said the a la carte dining was coming back, but I asked today and they seemed to have no idea what it was, let alone whether it's returning.
Last edited by MatthewLAX; Jul 17, 2022 at 12:38 pm
Jul 17, 2022, 11:23 am
#806
Join Date: Nov 2010
Location: IAH & CMH
Programs: UA GS, UA MM, Marriott Ambassador, Hilton Diamond, Uber Platinum :)
Posts: 773
Jul 17, 2022, 11:56 am
#807
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Jul 17, 2022, 4:19 pm
#808
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,506
Jul 17, 2022, 6:21 pm
#809
Join Date: Nov 2010
Location: IAH & CMH
Programs: UA GS, UA MM, Marriott Ambassador, Hilton Diamond, Uber Platinum :)
Posts: 773
Jul 17, 2022, 6:59 pm
#810
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Let me connect the dots. From postings it is clear more than GSs are invited as multiple 1Ks (just J?) have reported being invited but not all 1Ks. So a larger population is "eligible" but there may be a capacity limit, restricting when the 1Ks are invited.