Last edit by: seanp7
related thread: Consolidated connection time/logistics at LHR
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
United Club Hours 5:00 a.m. – 10:00 p.m. daily (as of October 2023) (standard UC access policies0
Global First Class GS / VIP lounge (newly open May 2022) (GS and at time 1K Polaris customers -- based on space)
Arrival Lounge Hours 6:00 a.m. – 2:00 p.m. (open as of June 13, 2022)
Archive thread: LHR Terminal 2 United Club, GS Lounge (was GFL) & Arrivals Lounge Discussion[Archive]
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
United Club Hours 5:00 a.m. – 10:00 p.m. daily (as of October 2023) (standard UC access policies0
Arrival Lounge Hours 6:00 a.m. – 2:00 p.m. (open as of June 13, 2022)
The arrivals lounge at London Heathrow, located immediately after immigration and customs, is a shared space with shower suites, breakfast items and more. This lounge is exclusively available for United Polaris business class travelers.
Eligible travelers must be flying on a same-day ticket arriving before noon and cannot bring guests. Additionally, United Club memberships and one-time passes don’t grant access to this lounge.
LHR Terminal 2 UA UC (open), GS Lounge (open) & Arrivals Lounge (now open)
#722
Join Date: Jul 2016
Programs: United GS, Marriott Lifetime Platnium Premier, Hilton Hhonors Diamond, Hyatt Globalist, IHG Platinum
Posts: 23
Heathrow Global services Check In Location
Customer service doesn't know where it is... Im sure someone on FT does though Anyone mind sharing the secret location?
#723
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,321
lol it’s not a secret - it typically has been the first line you see when you are walking up to the UA check in area - but it’s also been all the way to the right sometimes - just look for the GS symbol…. FYI terminal 2 has been a mess lately and they’ve changed up the flow to access the terminal - only allowing entry at the one end of the terminal (which of course the furthest from UA).
#724
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,029
Edit: guess if I think about it, it concentrates pre-checkin flow mostly in one direction, once inside.
#725
Join Date: Jun 2022
Posts: 98
Flying to/from London Heathrow as 1K or business class?
I'm not sure where to really ask this and I don't know if anyone has ever compared the difference of flying into or from London Heathrow as a high-tier elite or in business class with any of the three alliances. I know the comparisons will be tough as the airlines and alliances will have different strengths and weaknesses depending on which cities they're flying out of to Heathrow. Putting that aside, if flying to or from LHR as a UA 1K in Y or even in J, is there an arrival lounge in LHR T2? Does a 1K in Y or a business class passenger have access to priority security at LHR T2? How does the *A lounges in LHR T2 compare to the lounges at OW T3 or even the VS lounge in T3?
I've been able to fly to and from LHR recently on business class with OneWorld and the lounges in T3 are amazing. I didn't expect that from Europe. I was expecting something like this in Asia. Unfortunately, I wasn't able to try out CX F in LHR T3, but I read that it was the best lounge in LHR altogether. The CX J lounge was good and similar to HKG before COVID, but I was more impressed with the VS Galactic lounge. The a la carte dining was impressive. I was able to utilize priority security at T3 with both VS and flying AY. I wonder if UA have something similar and able to provide such experience at LHR T2?
I've been able to fly to and from LHR recently on business class with OneWorld and the lounges in T3 are amazing. I didn't expect that from Europe. I was expecting something like this in Asia. Unfortunately, I wasn't able to try out CX F in LHR T3, but I read that it was the best lounge in LHR altogether. The CX J lounge was good and similar to HKG before COVID, but I was more impressed with the VS Galactic lounge. The a la carte dining was impressive. I was able to utilize priority security at T3 with both VS and flying AY. I wonder if UA have something similar and able to provide such experience at LHR T2?
#726
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,029
UA Polaris (Business) class passengers only have access to a T2 arrivals lounge just outside of customs/immigration.
UA’s departure lounge is the United Club, which I’m guessing will be a downgrade from the lounges in T3 you experienced.
UA’s departure lounge is the United Club, which I’m guessing will be a downgrade from the lounges in T3 you experienced.
Last edited by IAH-OIL-TRASH; Jun 21, 2022 at 12:02 pm
#727
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
This forum and thread are about the UA lounges
#729
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,703
I was able to use it in the past when connecting to Sweden, enjoyed a shower as well.
#730
Join Date: Jun 2022
Posts: 98
Not aware of any such discussion, but there are forums on each of the alliances and general discussion of travel thru LHR
discussion of the *A lounges
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
This forum and thread are about the UA lounges
discussion of the *A lounges
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
This forum and thread are about the UA lounges
What about priority security? Is there dedicated security for 1K flying in economy or in business?
#731
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
reports suggest if not busy, 1Ks might get invited.
#732
Join Date: Jun 2022
Posts: 98
What's the requirement to access LHR T2 FastTrack? Can *G or UA 1K access flying in Y?
#733
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
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#734
Join Date: Jun 2022
Posts: 98
That's unfortunate! Why? I thought LHR was pretty important to at least UA and SQ! I thought there would be more of an effort at least alliance-wide to match the T3 and T5 experience provided by VS and BA.
Do you have more details on the access requirement? Surprisingly, none of the travel blogs covered it. I do see information on VS and BAs priority security in T3 and T5. Is it 1K that can access or it's simply because 1K have *G that can access fast track? If so, I'm assuming UA Gold and Platinum will have fast track when flying in economy as well?
Yes.
#735
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,703