Jul 25, 2014, 8:21 pm
Last edit by: seanp7
related thread: Consolidated connection time/logistics at LHR
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
United Club Hours 5:00 a.m. – 10:00 p.m. daily (as of October 2023) (standard UC access policies0
Global First Class GS / VIP lounge (newly open May 2022) (GS and at time 1K Polaris customers -- based on space)
Arrival Lounge Hours 6:00 a.m. – 2:00 p.m. (open as of June 13, 2022)
Archive thread: LHR Terminal 2 United Club, GS Lounge (was GFL) & Arrivals Lounge Discussion[Archive]
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
United Club Hours 5:00 a.m. – 10:00 p.m. daily (as of October 2023) (standard UC access policies0
Arrival Lounge Hours 6:00 a.m. – 2:00 p.m. (open as of June 13, 2022)
The arrivals lounge at London Heathrow, located immediately after immigration and customs, is a shared space with shower suites, breakfast items and more. This lounge is exclusively available for United Polaris business class travelers.
Eligible travelers must be flying on a same-day ticket arriving before noon and cannot bring guests. Additionally, United Club memberships and one-time passes don’t grant access to this lounge.
LHR Terminal 2 UA UC (open), GS Lounge (open) & Arrivals Lounge (now open)
Jul 25, 2022, 10:45 pm
#826
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,703
UA T2 Arrivals Lounge deserted at 0815 on Monday 25 July. No wait for 2 showers. Perhaps there were 3 passengers after me over the next hour? Staff were friendly and courteous. One staff member told me (after I said that I would have expected more people) that UA continues to not advertise that the lounge is open (we did not receive any comms from UA about the lounge). Staff member said that by mid-August, UA will likely proactively communicate Arrivals Lounge availability.
Jul 25, 2022, 11:04 pm
#827
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
UA T2 Arrivals Lounge deserted at 0815 on Monday 25 July. No wait for 2 showers. Perhaps there were 3 passengers after me over the next hour? Staff were friendly and courteous. One staff member told me (after I said that I would have expected more people) that UA continues to not advertise that the lounge is open (we did not receive any comms from UA about the lounge). Staff member said that by mid-August, UA will likely proactively communicate Arrivals Lounge availability.
Jul 25, 2022, 11:28 pm
#828
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,531
https://www.flyertalk.com/forum/34340858-post715.html
Was there a few weeks ago, and the options were the same as the ones shown in the post above. Also had the Breakfast "bowl", which I thought was pretty good. Much better than the UA food onboard (which granted isn't difficult to accomplish). Kitchen closed at 1 pm, an hour before the lounge itself closes.
Was there a few weeks ago, and the options were the same as the ones shown in the post above. Also had the Breakfast "bowl", which I thought was pretty good. Much better than the UA food onboard (which granted isn't difficult to accomplish). Kitchen closed at 1 pm, an hour before the lounge itself closes.
Jul 25, 2022, 11:53 pm
#829
Join Date: Jun 2018
Programs: UA PP / DL PM
Posts: 36
LOL - repeat customer in the same visit. Brought my TARDIS with me.
Speaking of the showers, there was room to open a carry on bag on a small shelf. My traveling companion (in a separate shower) managed to maneuver a checked bag and a carry on bag, but probably only because both bags were "bucket" (v clamshell). And, apologies, I didn't mean to start a clamshell v. bucket debate here.
I noted that a clothes-pressing service was available (by leaving the items in a compartment within the door to shower "suite").
Speaking of the showers, there was room to open a carry on bag on a small shelf. My traveling companion (in a separate shower) managed to maneuver a checked bag and a carry on bag, but probably only because both bags were "bucket" (v clamshell). And, apologies, I didn't mean to start a clamshell v. bucket debate here.
I noted that a clothes-pressing service was available (by leaving the items in a compartment within the door to shower "suite").
Jul 26, 2022, 12:18 am
#831
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
far-fetched
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adjective: far-fetched; adjective: farfetched
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adjective
adjective: far-fetched; adjective: farfetched
- unlikely and unconvincing; implausible.
David
Jul 26, 2022, 2:58 am
#832
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K, MM *G for life, BAEC Gold
Posts: 10,227
Jul 26, 2022, 3:07 am
#833
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,904
I've never been to the Arrivals lounge before. In your opinion, when is the last flight from US-LHR to take in order to have time to clear customs, get to the lounge, eat and shower?
Jul 26, 2022, 3:34 am
#834
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Flight arrival around 12:30 would allow enough time to shower and eat. Could probably accommodate later, though by then I would be likely be looking to get into my hotel instead.
Jul 26, 2022, 3:52 am
#835
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,904
The entrance to the Arrivals Lounge is directly next to the exit from Customs / baggage claim. IIRC, the lounge closes at 2PM, (Kitchen may close earlier).
Flight arrival around 12:30 would allow enough time to shower and eat. Could probably accommodate later, though by then I would be likely be looking to get into my hotel instead.
Flight arrival around 12:30 would allow enough time to shower and eat. Could probably accommodate later, though by then I would be likely be looking to get into my hotel instead.
My skin dries very quickly after a shower. Does UA provide free moisturizer?
Jul 26, 2022, 8:30 am
#836
Join Date: Dec 2004
Location: NYC, LON
Programs: *
Posts: 2,774
Last edited by ani90; Jul 26, 2022 at 8:45 am
Jul 26, 2022, 10:21 am
#837
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,531
The entrance to the Arrivals Lounge is directly next to the exit from Customs / baggage claim. IIRC, the lounge closes at 2PM, (Kitchen may close earlier).
Flight arrival around 12:30 would allow enough time to shower and eat. Could probably accommodate later, though by then I would be likely be looking to get into my hotel instead.
Flight arrival around 12:30 would allow enough time to shower and eat. Could probably accommodate later, though by then I would be likely be looking to get into my hotel instead.
Yes, lounge closes at 2 pm. Kitchen stopped taking orders after 1 pm on my last visit.
Jul 26, 2022, 11:01 am
#838
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Interesting. I never caught the "arrival before Noon" restriction.
Jul 26, 2022, 11:08 am
#839
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K, MM *G for life, BAEC Gold
Posts: 10,227
pre-COVID, there used to be a list of eligible customers at the entrance to the lounge. I am guessing that this was the way that they checked whether the particular flight was eligible, otherwise they could simply rely on boarding passes.
Jul 26, 2022, 11:22 pm
#840
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,531
However, on my recent visit I just scanned my boarding pass and they went off the computer. I don’t remember them checking a paper list this time.