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-   -   Global Entry Renewal Information and Processing Timelines (https://www.flyertalk.com/forum/trusted-travelers/1426118-global-entry-renewal-information-processing-timelines.html)

HofstraJet Jul 8, 2019 8:49 am

Renewed April 25. Expiration is this October. No response yet. Traveled to western Europe, Hong Kong, and Australia so nothing that should cause any issues.

GUWonder Jul 9, 2019 4:50 am


Originally Posted by dhammer53 (Post 31281280)
That lasted for the one flight. My flight last month didn't show Pre anymore. I'm waiting now for 3 months for my renewal. I re-applied after my GE expired.
When I was in college, I interned with the Congresswoman in my district. I just sent my current member of Congress my details. As I recall, your elected officials can and will pressure a local/state/federal agency. Who knows, maybe it will help.

dh

When it comes to those who apply for GE after their GE membership expires, they generally do not get PreCheck after their GE membership expires unless they have another trusted traveler program number to use or have a DOD number to use in the KTN field on the PNRs.

When it comes to those who apply for GE before their GE membership expires, they generally do routinely get PreCheck after their GE membership expires for at least six months after the GE membership expires, as long as they continue to use the same number in the KTN field as before the expiration.

Since you fit into the first group above, I would expect that PreCheck would not be common for you. For those who fit into the second group above, I would expect that PreCheck would be common.

zvezdast Jul 9, 2019 11:59 am

I applied for renewal (expired last year) on 4/19.
On 5/15, emailed them and was told it's still pending
On 5/30, visited the enrollment center at the airport after an international trip - still pending

Today 7/9 (day 81) I called 877-227-5511 (#6/#1/#4/#0) and after several tries got to speak with a live person, and requested to escalate the application.
He confirmed that it was more than 11 weeks, checked the info, said he "can see it's in the final stages" - whatever that means, and that there are no issues with it. Then he escalated it. The email he sent says:

Current wait times for resolution is 3-4 weeks. We will contact you via this incident number once the request has been processed.

wetrat0 Jul 9, 2019 1:30 pm

Applied for renewal on 28 March 2019 for GE set to expire in May 2019.
Received approval (no interview) on 9 July 2019.

Total waiting time of 103 days.

Nothing unusual in my application. My understanding is they are still backlogged from the government shutdown.

lindros2 Jul 9, 2019 2:40 pm


Originally Posted by wetrat0 (Post 31286261)
Applied for renewal on 28 March 2019 for GE set to expire in May 2019.
Received approval (no interview) on 9 July 2019.

Total waiting time of 103 days.

Nothing unusual in my application. My understanding is they are still backlogged from the government shutdown.

I believe that there is a queue for applications which have some flag - change in employment, home, passport, etc.
This second queue is overwhelmed by the reallocation of resources (officers) to the southern border.
The shutdown is long past, but the lack of people at GE approval/processing centers lingers.

Nikki30M Jul 9, 2019 9:00 pm

I had both a change in employment and a change in residence and my application got approved in about five days (no interview). That said, I applied about two weeks ago, so I'm wondering if they're acknowledging more recent applications right away, while still trying to pick there way through the backlog of applications from Feb - June. Also wonder if there's any relation to your location and the office your application is assigned too - maybe some are more backlogged than others?

Randyk47 Jul 10, 2019 8:21 am


Originally Posted by Nikki30M (Post 31287475)
I had both a change in employment and a change in residence and my application got approved in about five days (no interview). That said, I applied about two weeks ago, so I'm wondering if they're acknowledging more recent applications right away, while still trying to pick there way through the backlog of applications from Feb - June. Also wonder if there's any relation to your location and the office your application is assigned too - maybe some are more backlogged than others?

How close were you to your expiration date? Our expiration dates are in February and March 2020 so we’ve got some time to go even without counting on the six month extension because of our pending approval. Just trying to make some sense out of why some are getting quick approval and some waiting weeks/months. Maybe those closer to expiration get priority? I have no idea what office our renewal applications have been assigned to. Our initial interviews were at the local international airport but it’s a pretty small operation with only a few “international” flights a day from Mexico.

Nikki30M Jul 10, 2019 8:56 am

Mine expires in September. Also, not sure how assignments work either - just a suggestion based on how wonky things seem to be. I live in Atlanta, and all of my Global Entry related activities have been fairly straight forward and quick.

metallo Jul 10, 2019 10:07 am

Another data point, as I recently reapplied...

Took just over 4 days from submission to approval (no interview). Pretty impressed!

WatchTimes Jul 10, 2019 10:22 am

I am still waiting, reapplied 4/15 (I had expired 3/21).
I have been to Vietnam and Cuba since I first enrolled.

I still have the nice little hour glass next to “wait for conditional approval” LOL
My own fault for letting myself expire.
It stinks but it could be worse.
Hopefully the wait is coming to an end soon. :)

Randyk47 Jul 10, 2019 10:48 am


Originally Posted by metallo (Post 31289313)
Another data point, as I recently reapplied...

Took just over 4 days from submission to approval (no interview). Pretty impressed!

Ugh. That’s good for you but jacks my jaws as we’re close to six weeks now. Were you close to expiration?

wetrat0 Jul 10, 2019 11:32 am


Originally Posted by lindros2 (Post 31286460)

I believe that there is a queue for applications which have some flag - change in employment, home, passport, etc.
This second queue is overwhelmed by the reallocation of resources (officers) to the southern border.
The shutdown is long past, but the lack of people at GE approval/processing centers lingers.

OK, perhaps I shouldn't have been so hasty in saying "nothing unusual". I did have a change in job, moved to a new city, and renewed my passport. None of those things strike me as particularly unusual but perhaps they are cause for further inquiry. Oh, and the application was processed by a processing center that is near my *old* home.

Randyk47 Jul 10, 2019 12:09 pm


Originally Posted by wetrat0 (Post 31289603)
OK, perhaps I shouldn't have been so hasty in saying "nothing unusual". I did have a change in job, moved to a new city, and renewed my passport. None of those things strike me as particularly unusual but perhaps they are cause for further inquiry. Oh, and the application was processed by a processing center that is near my *old* home.

Considering my work status and how long I’d been living at my present address were two of the main questions at my interview I’d say those are important. Why I don’t know but I’d agree moving or changing jobs are not that unusual.

wetrat0 Jul 10, 2019 2:02 pm


Originally Posted by Randyk47 (Post 31289762)


Considering my work status and how long I’d been living at my present address were two of the main questions at my interview I’d say those are important. Why I don’t know but I’d agree moving or changing jobs are not that unusual.

Certainly not unusual among the group of people who travel internationally enough that GE is worthwhile.

Xyzzy Jul 10, 2019 2:14 pm

Mrs. Xyzzy's GE expired a few weeks ag:eek:. We realised the day after expiry. She renewed about a week after expiry (the system treated this as a renewal and did NOT make her start from scratch) and when we checked on her status three days later found that she had apparently been approved with no interview required.


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