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Originally Posted by Montacute
(Post 31398040)
What is the longest time anyone has waited so far? I have read some 109 days upthread.
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Originally Posted by Montacute
(Post 31398040)
Day 104 after renewal application on my expired GE. Tried calling a few times, always get disconnected after recording tells me they are too busy to talk. What is the longest time anyone has waited so far? I have read some 109 days upthread.
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Originally Posted by leavedacannoli
(Post 31399253)
To address your first comment. The one time I did call, I was on hold for 49 minutes before getting to a human, and it took more than 10 minutes to navigate the voice menus. So an hour. As for wait times, 112 days is the new record, and counting... (I'm at day 70...)
And the one time I did call, the menus kept hanging up on me. I just gave up. If it still is lingering around my 1/2 birthday, I’ll just get TSA Pre with my other credit card that pays for GE for free. |
Originally Posted by leavedacannoli
(Post 31399253)
To address your first comment. The one time I did call, I was on hold for 49 minutes before getting to a human, and it took more than 10 minutes to navigate the voice menus. So an hour. As for wait times, 112 days is the new record, and counting... (I'm at day 70...)
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Originally Posted by leavedacannoli
(Post 31397574)
I received an email that says that they have extended the time to use expired GE to 12 months IF you reapplied after April 17 this year.
>>If you submitted a renewal application on or after April 17, 2019 (before your current membership expires) or if you are current in the 6 month grace period, then you can continue to use your benefits (up to 1 year past the expiration date) until the renewal is finalized. We recommend you print out a copy of your TTP Dashboard showing that the renewal is pending to show a CBP Officer, if requested.<< |
Greetings
I waited 139 days for approval on a renewal application. Does anyone know if renewal status is accompanied by receipt of an updated Global Entry ID Card? I use the ID card to access expedited security lanes at Canadian Airports upon return to the United States. Thanks koppelman |
My global entry renewal requires an interview. No change in status with work, address, etc. anyone know why this might be? My husbands’ was renewed easily without an interview and he is not the frequent traveler, what should I expect? |
Originally Posted by Larkin
(Post 31402386)
My global entry renewal requires an interview. No change in status with work, address, etc. anyone know why this might be? My husbands’ was renewed easily without an interview and he is not the frequent traveler, what should I expect? |
In Renewal Purgatory
Submitted GE renewals for myself, my wife, and our daughter on 5 May, and we're all still waiting. I renewed my passport in the interim and, like previous posters noted, they will not let you update your passport info during renewal, so I am stuck in purgatory. I am traveling internationally next week, and am preparing for a multi-hour wait when I return to Dulles. They recently removed the Mobile Passport system from Dulles, so I have no other options.
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Originally Posted by NellieVA
(Post 31404510)
Submitted GE renewals for myself, my wife, and our daughter on 5 May, and we're all still waiting. I renewed my passport in the interim and, like previous posters noted, they will not let you update your passport info during renewal, so I am stuck in purgatory. I am traveling internationally next week, and am preparing for a multi-hour wait when I return to Dulles. They recently removed the Mobile Passport system from Dulles, so I have no other options.
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Originally Posted by zvezdast
(Post 31395954)
Thanks for response. And congratulations on approval!
So, it's months-to-your-next-birthday + 5 years? I now wonder what happens if your birthday falls while you wait on approval? My birthday happens to be in 5 days. Now I kinda hope they'll procrastinate few more days, and I'll get close to 6 years out of it! :) The extension to 12 months is nice, I hope it does not cause issues when trying to use it. I have a trip just after it expires and a cruise in a couple of months, and I really want to make sure I get my pre-check and stuff. |
New GE card will arrive in the mail within 2 weeks of renewal approval. If it doesn't arrive, call and report it lost, as they can get stolen in the mail like anything else.
No one is getting an extra year. Your new expiry date will be 5 years from the old date, regardless of how long it took to process. Yes, we now have 12 months past expiry to use benefits, recommended you bring along a copy of your TTP site dashboard showing pending status. You should be able to do that at Canadian entry points. Yes you can do a renewal interview upon international arrival, just check ahead to make sure they are open, as hours have been cut in most places. I am starting to doubt the randomness of the long waits, as it appears that in couples or families who try to renew together, 1 person is always singled out for a long wait. |
Originally Posted by leavedacannoli
(Post 31408506)
I am starting to doubt the randomness of the long waits, as it appears that in couples or families who try to renew together, 1 person is always singled out for a long wait.
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Potentially dumb question, does your Known Traveler Number change when you renew?
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Originally Posted by Cardboard55
(Post 31409421)
Potentially dumb question, does your Known Traveler Number change when you renew?
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