FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Travel Tools (https://www.flyertalk.com/forum/travel-tools-701/)
-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

WannaTheater Jan 6, 2025 9:11 am


Originally Posted by cfischer (Post 36792549)
Sure, however, they are acknowledging that issue ... Notice: We are currently experiencing technical difficulties with AA

EF has been acknowledging this issue since the beginning of November, a week or two after it appeared.

S80 Jan 6, 2025 11:01 am


Originally Posted by cfischer (Post 36792544)
it worked just fine before these issues started ...

And a change in how the GDS sends seatmaps was the cause of the issue. The display got broken on the GDS end.

Originally Posted by WannaTheater (Post 36792604)
EF has been acknowledging this issue since the beginning of November, a week or two after it appeared.

The acknowledgement means nothing at this point since they won't fix it.

econ Jan 6, 2025 10:30 pm


Originally Posted by cfischer (Post 36792550)
not seen that to be honest. Do you have examples?

I've been noticing it particularly on the return direction of ex-US TPACs (e.g. HKG/SIN/SYD/TPE-SFO), but I think I may have recognized at least part of the issue, and it might be more widespread than those locations.

EF seems to be returning the fare class availability of those flights based on Point of Sale in that location (e.g. Australia, HK, Singapore), despite having US POS selected in the search criteria. (I compared a few flights on EF with what UA was showing on a one-way Asia/Australia-US and then it matched each time)

It does this no matter if I have US POS selected while searching as an ex-US RT, or as an HKG/SIN/SYD/TPE-SFO one-way.

Keter Jan 7, 2025 3:12 am


Originally Posted by econ (Post 36794570)
I've been noticing it particularly on the return direction of ex-US TPACs (e.g. HKG/SIN/SYD/TPE-SFO), but I think I may have recognized at least part of the issue, and it might be more widespread than those locations.

EF seems to be returning the fare class availability of those flights based on Point of Sale in that location (e.g. Australia, HK, Singapore), despite having US POS selected in the search criteria. (I compared a few flights on EF with what UA was showing on a one-way Asia/Australia-US and then it matched each time)

It does this no matter if I have US POS selected while searching as an ex-US RT, or as an HKG/SIN/SYD/TPE-SFO one-way.

If you compare availability for a return flight of an RT journey then the issie is more likely point of origin rather than point of sale. No idea how advanced is UA in discriminating by POI.

GinFizz Jan 7, 2025 8:27 pm


Originally Posted by percysmith (Post 36711107)
Timatic search in EF just down generally. SImilar for me too.

Has this been fixed yet? Not working for me today ("No results found" error) - just asking to see if the functionality was restored but has now disappeared again (or maybe I have some VPN-related/cookie issue)

roder Jan 7, 2025 8:29 pm

Nope. TIMATIC is still broken. The site continues to deteriorate piece by piece.

econ Jan 7, 2025 9:10 pm


Originally Posted by Keter (Post 36794940)
If you compare availability for a return flight of an RT journey then the issie is more likely point of origin rather than point of sale. No idea how advanced is UA in discriminating by POI.

I suppose, but kind of frustrating that EF does not display the inventory that UA is offering.

747FC Jan 7, 2025 10:54 pm

Set up a seat alert and airplane change alert for a Hawaiian flight in a couple of weeks. When I tried to make a schedule change alert, it errored out, saying the data wasn’t available. Make sense to anyone?

SPN Lifer Jan 8, 2025 12:40 am


Originally Posted by 747FC (Post # 3436) (Post 36797369)
Set up a seat alert and airplane change alert for a Hawaiian flight in a coyote of weeks. When I tried to make a schedule change alert, it errored out, saying the data wasn’t available. Make sense to anyone? [Emphasis added.]

No, the question doesn't make sense. What is a "coyote of weeks"?

S80 Jan 8, 2025 12:49 am


Originally Posted by SPN Lifer (Post 36797495)
No, the question doesn't make sense. What is a "coyote of weeks"?

I think they meant couple

747FC Jan 8, 2025 3:28 am


Originally Posted by SPN Lifer (Post 36797495)
No, the question doesn't make sense. What is a "coyote of weeks"?

Coyote of weeks is what you get when you are sleep deprived and at 37,000 feet, taking advantage of HA’s Starlink. 😀

Middle_Seat Jan 11, 2025 9:27 am

"Coyote of weeks" That's a real howler :)

Allanallanf Jan 11, 2025 1:25 pm

I'm new to using expert flyer. I have a BA flight coming up (in 2 weeks) and the expert flyer seat map shows the plane 80% empty.

Is the plane really empty or does this just indicate there could be a lot more bookings that have not yet assigned their seats yet?

Basically I'm asking if there is no point looking at expertflyer for BA until T-24 or is it accurate months out?


S80 Jan 11, 2025 4:27 pm


Originally Posted by Allanallanf (Post 36807786)
I'm new to using expert flyer. I have a BA flight coming up (in 2 weeks) and the expert flyer seat map shows the plane 80% empty.

Is the plane really empty or does this just indicate there could be a lot more bookings that have not yet assigned their seats yet?

Basically I'm asking if there is no point looking at expertflyer for BA until T-24 or is it accurate months out?

BA does not allow free seat selection on it's fares, so it's not accurate whatsoever. I would check at 12 hours before departure when most folks have checked in.

crazyarmadillo Jan 11, 2025 10:47 pm


Originally Posted by Allanallanf (Post 36807786)
I'm new to using expert flyer. I have a BA flight coming up (in 2 weeks) and the expert flyer seat map shows the plane 80% empty.

Is the plane really empty or does this just indicate there could be a lot more bookings that have not yet assigned their seats yet?

Basically I'm asking if there is no point looking at expertflyer for BA until T-24 or is it accurate months out?

Look at the flight availability and fare classes the airline is willing to offer for sale, gives a potential indication of how busy the flight is. Note,indication only. Better barometer than the seat maps, due to ba charging cash seat selection in advance of check-in.


All times are GMT -6. The time now is 11:23 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.